The Will Guys  Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and ability to explain complex information in an easy-to-understand manner. Many people highlight the excellent service, noting its efficiency, professionalism, and personalized approach. The user experience is frequently described as simple, stress-free, and seamless, making daunting processes manageable. Reviewers appreciate the clear communication and the absence of pushy sales tactics, which contributes to a positive overall impression.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and of... See more

User experience

Customers had positive experiences with the user experience, finding the entire process easy to understand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more

Rated 5 out of 5 stars

Wonderful lady Vicky, explained everything in detail so I can understand whats involved. Truly interested in what I needed but also about myself and circumstances. Would absolutely recommend the W... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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1-star

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4.9

All reviews

(204)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Vicky!

Vicky made this experience as pleasant and clear as possible. She was thorough during the consultation, reassured me throughout and checked in regularly to ensure I understood the process and had clarity. Vicky was extremely efficient during the consultation but also afterwards and I received all of the necessary paperwork promptly. This was a professional service and I would highly recommend- I will definitely use the service for legal matters moving forward.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Act now

I can’t recommend The Will Guys enough. Gill went above and beyond to help my family and she’s a lovely lady who made the whole process a positive experience. The will guys have done mine, my partners and my mother’s wills. My mam was in hospital when she wanted to do her will and Gill went out of her way to visit her in hospital and put my mam at ease; I will always be grateful for that. If you’re thinking about doing your will go with The Will Guys, you won’t regret it.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Don't leave it too late…

If anyone reading this hasn't got a will, Vicky of The Will Guys is your woman. Don't leave it too late, you may get bitten by a snake or crushed by a falling piano or similar. At least that was what was in her promotional literature.

(Joking aside, she's great!)

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The Will Guys were recommended to me by a colleague. My wife and I used their services to write our Will and put some additional policies in trust. Their customer service has been impeccable, and the team helped us grasp some of the legal complexities that can be confusing. Cannot recommend them enough.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Gill was great

Gill was great, very friendly and professional and made the experience really easy. Whole process was very straightforward and simple to follow. I highly recommend Gill and The Will Guys

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Dylan at the will guys. Extremely helpful through the whole process of setting up wills for my wife and myself. Thoroughly explained the whole process and asked plenty of questions about what we wanted. Any costs were also explained clearly. He contacted us regularly to check everything was ok and that we received any paperwork we needed. Would happily recommend them to anyone

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Just done my will

Just done my will
With gill
Hogg from will
Guys can’t believe how easy it was. Gill is very professional and down to earth and made me feel
As ease thanks

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Professional Service

We had our Wills done by Gill and the whole process was easy and professional from start to finish! We now have peace of mind that should the worst happen our wishes will be carried out. Highly recommend! Thank you

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Gill Hogg at The Will Guys 10/10

Great service from Gill who always has her customers best interests at heart. She has sorted us out with life cover, mortgage protection and our wills. We are in our early 20s so some of this stuff we didn’t even know about and Gill was very informed ensuring we understood without pressuring us to commit to anything. My husband also fell ill unexpectedly and luckily we’d taken out mortgage protection with Gill so this has been a life saver, meaning our bills are paid and we are not stressed so can focus on my husband getting better. Highly reccomend and wouldn’t go anywhere else now!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

Been with these people for years (I've got my will done with them and got financial/insurance advice off them).

They have always been brilliant specially Gill. She dealt with me through some life hardships and was everything I could have asked for.

Thank you Gill.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service with guidance all the way

I can’t recommend this company enough. We had the very lovely Gill Hogg come to our house last week to do our will. She was very friendly, easy to talk to and explained everything in great detail to help us make the choices we needed to make for our will. The after care help and advice has also been fantastic. Top class professional service. Thank you for peace of mind.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Communication

Communication, guidance and support made the whole process very easy and clear for me and my wife to understand. Jenn went out of her way to help sign off our wills. Great Service.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Friendly service

Excellent customer service, friendly and personable. A special mention for Jenn, who was very helpful and a great communicator.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Another fabulous service from the Will Guys, This is the third time I have used them and Jenn makes the whole process so easy to understand and is a great help with all my questions. I would highly recommend them to everyone.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really looked after my nana and helped her communicate her wishes. During a time that was extremely stressful for our family, Jenn made this part so much easier to deal with and now my nana is able to rest assured that her family are provided for when she passes on. Thanks Jenn.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Using The Will Guys

Using The Will Guys, for us was very encouraging and positive. Being able to be at home discussing what what you want- is it possible? was good. We felt supported and understood. Gill was very friendly and understanding throughout. Thank you.

8 April 2024
Unprompted review

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