The Watered Garden Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the workshops for being enjoyable, informative, and well-paced, even for beginners. Many highlight the quality of the products, including healthy plants and well-packaged items, and appreciate the excellent service and user experience. The staff are frequently commended for their friendliness, knowledge, and helpfulness, creating a welcoming and relaxed atmosphere. However, some customers were dissatisfied with specific aspects, such as not receiving a reply to an email question. A few also noted that plants received were different in color from those photographed online, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the variety,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the staff for being... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the quality of plants,... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the detailed explanations,... See more

Service

Users describe positive interactions with service. Many reviewers express happiness with their purchases and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LOVED my macrame workshop. Great fun, beautifully paced, suitable for total beginners, lovely staff, gorgeous setting...literally nothing I can complain about. I took a friend to try out macrame, w... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed the Christmas/Winter Wreath workshop. I went with a couple of friends and we enjoyed a hot drink and mince pie before creating our wreaths to take home. Charlie was on hand to offer sup... See more

Company replied

Rated 5 out of 5 stars

What a lovely way to spend an afternoon! We spent two hours making our terrariums with lots of advice and support from Charlie, and then brought them home with all the skills to keep them looking be... See more

Company replied

Rated 5 out of 5 stars

Booked as a gift for my niece, she was keen to go and as I’m not green fingered I was a bit hesitant in accompanying her. However, the instructor was superb, everyone left with stunning terrariums an... See more

Company replied


Company details

  1. Garden Center

Written by the company

We specialise in quality houseplants with a diverse range to suit every home. Offering expert advice on plant care, hosting practical workshops and supplying everything you need to support your indoor jungle. We're more than a shop - we're a community for plant enthusiasts, so pop in and see what's growing on!


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic Workshop

I had a fabulous time making my terrarium last Thursday evening. A very relaxing atmosphere, easy to follow instructions and a great bunch of participants. The staff are brilliant, nothing was too much trouble. I loved it and have booked another workshop in the near future. Thank you so much and see you soon.

14 May 2026
Rated 5 out of 5 stars

I love this place so much

I love this place so much, I visit this shop every week just because of all the good vibes and every time I visit here, I end up buying a new plant as they’re all so pretty. All the staff are also very friendly and give good advice on all plants.

2 May 2026
Rated 5 out of 5 stars

Corked Jar Terrarium Workshop

The Corked Jar Terrarium Workshop was fantastic. My sister and I had a great time. Everything needed is provided, clear instructions and welcoming environment.

3 May 2026
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Reply from The Watered Garden

Chuffed to hear you and your sister enjoyed yourselves on our terrarium workshop! Thanks for coming, and for leaving a lovely review 💚

Rated 5 out of 5 stars

Lovely place to spend time doing a…

Lovely place to spend time doing a mindful workshop!
We did the demijohn terrarium session and it was just lovely, every step explained well and beautifully presented. Just a lovely small business :)

30 April 2026
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Reply from The Watered Garden

Thanks for coming Eve, and thanks for these kind words. We are happy to hear you enjoyed the Demijohn workshop. If you ever need any help with your terrarium in the future, let us know 🌱

Rated 5 out of 5 stars

Had a fabulous time building our…

Had a fabulous time building our terrarium, would recommend to all friends and family.

28 April 2026
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Reply from The Watered Garden

We are glad to hear you enjoyed our workshop! Thanks for coming and for spreading the word! 💚

Rated 4 out of 5 stars

Great experience

Very informative session and lovely terrarium made. Friendly and helpful staff.

21 April 2026
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Reply from The Watered Garden

We are happy to hear you enjoyed the workshop! If you think there's anything we can improve on we would really like to hear your thoughts, thanks 💚

Rated 5 out of 5 stars

Great fun

Great fun. Great teacher and a great product to take away.

12 April 2026
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Reply from The Watered Garden

Thanks Caroline! We're happy to hear you enjoyed the workshop! We hope to see you again soon 💚

Rated 5 out of 5 stars

Amazing experience

Amazing experience, Charlie was very friendly and welcoming. The explanation was very detailed and the vibes lovely!

28 April 2026
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Reply from The Watered Garden

Thanks for a lovely review Gaia! We hope your props are doing well! We hope we see you again soon 💚

Rated 5 out of 5 stars

Fabulous Corked Jar Terrarium Workshop

Fabulous Corked Jar Terrarium Workshop. Great setting, excellent quality plants and very clear step by step instructuons. Loved it!

21 April 2026
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Reply from The Watered Garden

Woo! Thanks Sue, we're so glad you had a great time! We hope you visit again 💚

Rated 5 out of 5 stars

So in love with my new plant

So in love with my new plant! The lovely people at TWG shipped quickly and put care into making sure the plant travelled safely and wouldn’t get damaged en route (recyclable packaging too)! Always have a great experience buying from here and will definitely be back for more…

14 April 2026
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Reply from The Watered Garden

Thank you for your wonderful review Heidi!! We are chuffed that you love your plant, may you have a long and lovely life together!! Thanks, Charlie 💚

Rated 5 out of 5 stars

Attended an absolutely wonderful…

Attended an absolutely wonderful terrarium workshop in the beautiful surroundings of the Watered Garden. Really lovely level of info, creativity and pace. I adore my terrarium.

4 April 2026
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Reply from The Watered Garden

Thank you so much Rebecca! We are thrilled to hear how much you loved it! Let us know if you ever need any future help with your new creation. We hope to see you soon 💚

Rated 5 out of 5 stars

Propagation Workshop

Very friendly and knowledgeable staff in a lovely environment.

29 March 2026
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Reply from The Watered Garden

Thanks Carol! We are glad you enjoyed the prop workshop, let us know how they grow! 🌱

Rated 5 out of 5 stars

What a lovely way to spend an…

What a lovely way to spend an afternoon!
We spent two hours making our terrariums with lots of advice and support from Charlie, and then brought them home with all the skills to keep them looking beautiful.
Thank you Watered Garden!

4 April 2026
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Reply from The Watered Garden

Thanks for coming to our workshop Nikki, and thanks for these kind words. We are so glad to hear you enjoyed it! If you need ever need any future help with your terrariums, let us know. Thanks, Charlie 💚

Rated 5 out of 5 stars

My order came super quickly and my…

My order came super quickly and my plant is happier than ever! Thank you, and thanks for managing to pack my awkward order of a tall moss pole and a bag of soil together!

1 April 2026
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Reply from The Watered Garden

Thanks for your review! We are happy it all arrived safely, no matter how ridiculous it looked! 🤭🌱

Rated 5 out of 5 stars

Such wonderful indoor plants and great service too!

I come to the Watered Garden’s far too much but the indoor plants are wonderful and much more exotic then the garden centres. I have a disability now and the staff are always so helpful to me and open the door to get out of the shop. Thank you for a lovely experience! X

1 April 2026
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Reply from The Watered Garden

Thank you for your continued support Cressida, it is always a pleasure to see you! We don't think you visit enough haha! Charlie 🌱

Rated 2 out of 5 stars

I did not get a reply to my email…

I did not get a reply to my email question concerning the product.

23 March 2026
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Reply from The Watered Garden

Hi Dipak,
Thanks for bringing this to our attention! We've found your email and now replied to your query. We are a small team, which try our best to reply to customers as quickly as possible, but it seems your email got lost in our inbox and we are sorry for the long delay in replying! Hope now, we have managed to help :) Thanks, Charlie

Rated 5 out of 5 stars

Carefully packaged

Plant appears healthy. It was carefully packaged with a heating pack.

16 March 2026
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Reply from The Watered Garden

Thanks Jan! We hope the plants are doing well :) Charlie

Rated 5 out of 5 stars

Fabulous

Fabulous, the girls loved it and the terrarium is fab

14 March 2026
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Reply from The Watered Garden

Thanks for your review! A fabulous time making a fabulous terrarium - that is what we like to hear! 💚

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