Absolutely first class service at Grimsby Watch Hospital. The clasp had broken on my watch and I couldn’t get it off. Sharon was most helpful and managed to get it off without further damage. Helpful... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steve at your White Rose Leeds store has just saved me over £200! His knowledge of watches and excellent customer service meant I didn’t proceed with the huge quote received from Tag to ‘repair’ my w... See more
Yesterday I visited your Meadowhall store to get some links taken out of a clock and Bracelet set I had got. Mark served me and realised I worked in Meadowhall as I had my work uniform on so did both... See more
Absolutely awful customer experience - my partner and I paid a lot of money for them to order a part for his watch. Within a week, the store closed (without any notice). I have tried emailing them 5 t... See more
Company replied
Company details
Contact info
12 Bond Street, WF12QP, Wakefield, United Kingdom
- enquiries@thewatchhospital.co.uk
- thewatchhospital.co.uk
3.6
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect customer service!
Perfect customer service!! Beautiful watch and fast delivery! Will order again.
16 August 2018
Unprompted review
Fantastic service !!
Fantastic service with a true professional in your Scarboro branch a credit to your company! A very happy customer!
9 August 2018
Unprompted review
Job well done
Job well done, thank you. 45 year-old watch now works fine
8 August 2018
Unprompted review
Battery Problem
Bought a watch and the battery packed up after a few months. I emailed and was told I could get a free replacement and took it to their shop in Watford. Very happy with this and the customer service received.
8 August 2018
Unprompted review
Minor faults when repaired but did not…
Minor faults when repaired but did not let me down because of the hospitality given by them ^^)
Cheers and keep up the good work
7 August 2018
Unprompted review
Good communication and good service
Good communication and good service. Fairly quick too
7 August 2018
Unprompted review
Brilliant service from start to finish
Brilliant service from start to finish. Highly recommended.
3 August 2018
Unprompted review
Top service
Top service, staff really helpful, watch of my choice was out of stock, after ordering, but my replacement was just as good, retro style watches, really good quality.
1 August 2018
Unprompted review
Superb service..
Superb service... excellent communication and very helpful.
1 August 2018
Unprompted review
A**** Repair Service
This company has more than 20 years experience in the watch industry Quick Service and Repair I would highly recommend.
7 June 2018
Unprompted review
Excellent service before & during…
Excellent service before & during repair, reasonable price, good delivery
16 May 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.