Thevisualbook Reviews 23

Well it seems that the way to get their attention in this company is by writing negative reviews. After my first review they did reply to me asking for more details, which I gave, and now they disappeared again without solving the issue that I have with the visual book. It is been more than a week now, still no answer.

I ordered the congratulations greeting card on 24th Dec 24 and did not receive it until the 9th of Jan. More than 2 weeks later. I understand that post office was closed on some days over the christmas/new years period but the long delay does not account for that. The responses from the visualbook were prompt before I placed an order and then after I'd placed my order I was repeatedly asking for my tracking link and my emails were ignored until I made them aware I was considering getting a refund with paypal. It was only then that visualbook promptly responded and came out of hibernation. According to the visualbook they were out of office but they had no out of office on. The customer service is atrocious. The greeting card was ordered on 24th Dec and only received by the post office on the 7th of Jan! I needed it to gift to a friend by the wednesday and I couldn't even do that because it arrived on Thursday.

I would not recommend the visualbook

Fast delivery! Kept me updated every step of the way.

Most of my videos weren’t included and the ones that were included weren’t put in the correct order

Purchasing the actual product was smooth however the customer service after was a bit disappointing. They gave me the wrong tracking number for the package which meant when the item was “delivered”, I panicked because we hadnt received anything and it looked like it was delivered to the wrong house. When I tried to get into contact with the team about this, I was given an email address to the owner, Aisha. I believe she’s on leave right now as an automated message was then delivered to me and she had left email addresses that weren’t valid? So I was left for hours without any answers and felt very helpless. Tried to get into contact with their instagram and had nothing. Then tried their “chat with us” option and every time I connected with someone there was a delay in their replies. Very ironically they’d say, “checking info out, just a moment” and I wouldn’t hear anything back for hours even though I sent messages prompting them. The postal service near me tried too but they reassured me that the tracking info is incorrect and to contact the sender to fix it. Communication to customers needs to improve here especially when the owner is away, I haven’t had one follow up email since or an apology. I would like this to be followed up but there isn’t an easy way to contact the team. Very disappointing.

Great customer service. Gift was gorgeous and appreciated by the recipient. Would 100% buy again from this company.

I was supposed to pay extra 53 bucks to just get my package. When I pay it should say that it will come an extra charge on my purchase.

Communication through process wasn't great. Personalised machine was broken but was not notified and had to chase for 3 weeks to get an update.

The book is nice however the resolution of pictures in the book reduces considerably.

It was a straightforward purchase and good quality product for a friend who will no doubt cherish all her memories in one digital place

The visual book has exceed all expectations. So beautifully displayed and great quality. Such a lovely company, really recommend

Amazing product
Amazing quality
Great keepsake
Would recommend to anyone I know

Beautiful book that i can watch my special day in over and over

Everything about this company is just perfect. A wonderful product that keeps memories for ever, coupled with great customer service, communications and kindness. Thank you for preserving our memories 🥹

Immediately after i ordered, it only took a couple hours for a confirmation respond back and that my order was being worked on. It only took 4/5days for my order to arrive in a beautiful package. the videos in the book are amazing and good quality and this gift is definitely the best you could give to your loved ones. Service was immaculate and i cant thank visual book enough, i specifc: Iman <3

The visual book arrived today and I’m so happy with the outcome, thank you for your hard work to make this exactly how I wanted and being attentive to my special requests🥹 thank you again, I’ll be back when I give it to my boyfriend for his bday with his reaction

Lovely photo book. Easy to manoeuvre and sort things out. Only thing is I kinda put the photos and videos in order of how I wanted and it didn’t come out this way. Also had an option on the side to write words which I thought was part of it but that didn’t show. I had issues with the videos which I wrote if it didn’t load please contact me because there was no way of me knowing if it did or not. No one did and of course they didn’t. Gift didn’t turn out how I thought but they still liked it so I guess it all good. Just wished it was what I envisioned

The team catered to every personalisation I requested. The delivery was prompt. The recipient loved the book.

Such a lovely gift idea for a friend moving away. Was easy to use, I made a slideshow using the Capcut app and it was so easy to transfer onto the Visual book. Would definitely recommend as a gift.

Aisha Nadayako was so pleasant to work with. She emailed me asking if i wanted to send in more pictures and helped me figure out what was best for the book. She kept me updated on when she was shipping me the book and helped me avoid additional cost.