Vibit Reviews 147

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's effectiveness, noting significant pain relief and improved mobility for various conditions like plantar fasciitis, chronic ankle pain, and back discomfort. Many appreciate the product's quality, ease of use, and portable design, which allows for convenient use anywhere. The delivery service is also frequently praised for its speed and efficiency. However, some customers experienced issues with product durability, with devices ceasing to work after a short period or having difficulty turning on. A few also reported delays or confusion with delivery tracking information, particularly regarding the product's origin.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its effectiveness... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the superb and amazing build quality... See more

User experience

Consumers find the user experience to be positive, highlighting the product's ease of use and effectiveness.... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Service

People report positive experiences with the service. Customers consistently praise the company for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My very favorable review was because using the Vibit roller has helped my improve the bend in my leg. I had a total knee replacement 11 months ago and whilst physiotherapy helped me force the knee t... See more

Company replied

Rated 5 out of 5 stars

I was experiencing a lot of pain in my left elbow due to epicondylitis. Having tried all sorts of straps and therapies with no luck. After purchasing the vibit unit and being persistent with it every... See more

Rated 5 out of 5 stars

I developed a discomfort in my foot. I seen the vibit product advertised. It has helped my foot feel better & I can actually feel recovery. Being able to walk free of discomfort it’s definitely worth... See more

Company replied

Rated 5 out of 5 stars

Having suffered with plantar fasciitis for over 4 months I was looking for relief. I have tried insoles of different types, rolling my foot on a frozen water bottle. Medications. Saw the Vibit on soci... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Product …

I’ve been using the Tens for sciatica for 2 weeks now and so far I can say I feel a noticeable difference in my lower back and upper right leg a lot.Over-all I am feeling better and have noticed walking upstairs is easier and alot less painful.I love how convenient they are with the traveling case and I am just glad I decided to invest in these.The delivery was fast and the product is just wonderful.Excellent company I will continue to support.

13 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Julie, thank you for the fantastic feedback! We’re happy Vibit is working well for you.

Rated 5 out of 5 stars

Vibit has enabled me to be able to walk…

Vibit has enabled me to be able to walk without pain after using this great product. I suffer from plantar fasciitis and rather than going to a Podiatrist, I chose Vibit first after reading some good reviews.
I too believe this product is helping me to improve my pain levels and continue to be able to walk my dogs and get back to the gym

11 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello Jodie, so glad to hear you’re having a great experience with Vibit. Thanks for your support!

Rated 5 out of 5 stars

Packs a big punch for a small device!

Recently purchased the TENs from VIBIT and love the product. Upon arrival there was a minor defect with one of the buttons getting stuck and causing the device to need a few clicks to get going. However the Ned and VIBIT team were fantastic about it, after seeing the video of the problem they sent a full order replacement under warranty and the speed of their responses and kindness was excellent.
Great product and fantastic team behind it.

6 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Peter, thank you so much for your kind words! We’re thrilled to hear you’re loving your Vibit.

Rated 5 out of 5 stars

Chronic Lower Back Pain

Whilst using my pain medication and wearing a back brace, I was still having trouble standing and painful difficulty walking. After using the Vitbit TENS unit, twice a day for 2 weeks, in conjunction with medication and wearing a back brace, I can now stand for longer periods and I can now walk with very little pain. It has changed my life.

8 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello Denis, we really appreciate you taking the time to leave a review — it means a lot to our team!

Rated 5 out of 5 stars

Brilliant product ...

Brilliant product. Well worth the money ... using it to stimulate my muscles about my knee before my knee replacement and for my back, shoulders and elbow.

6 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Pat! Thanks for sharing your feedback. :)

Rated 5 out of 5 stars

great service speedy delivery of my order

great service speedy delivery of my vibit units...desperately needed for keeping away the pain in between physio appointments...easy to use...a lifesaving tool!!

5 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Kat, glad to hear the Vibit has been easy to use and been you were happy with our delivery times!

Rated 5 out of 5 stars

The vibit electric stimulation therapy…

The vibit electric stimulation therapy has been a great purchase for providing pain relief for my plantar fasciitis and tennis elbow. Since using this product I have ceased taking oral medication for pain relief.

The product is compact and can be used anywhere without the need for power leads.

As it comes with four seperate TENS units my wife can be treated at the same time as myself. A great product that provides great pain relief.

Colin

4 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Colin. Great to hear the TENS has been able to aid you in pain relief - we appreciate your customer feedback. :)

Rated 5 out of 5 stars

Great for pain relief

The vibit is very sturdy & well made and is quite heavy which gives me faith that it will last for a long time. Easy to charge and most importantly helps to ease the pain I get in my feet. I find the lowest setting is enough for me but there are 2 more options. I am sure it will be useful for back & shoulder pain which I get occasionally. Very happy with it!

3 February 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello Carolyn, thanks for sharing your experience with the Vibit Roller so far!

Rated 2 out of 5 stars

Delivery took 21 days to Melbourne, Vic.

The Vibit roll that I ordered on 31 December 2025 was not delivered until 21 Jan 2026 despite the promise of 3-6 day delivery from NSW to Melbourne. The tracking info showed that the Vibit was sent from Texas, USA and when I approached Vibit about that, I was told that it was an error and was coming from NSW. The tracking info continued to update with details of despatch from USA and arrival at Tullamarine. Why the secrecy about point of origin? Also, it is extremely difficult to turn on, requiring a great deal of hand pressure. Consequently, I am unable to rate its effectiveness as it's only been used twice. Not recommended.

31 December 2025
Unprompted review
Vibit logo

Reply from Vibit

Hello Dee,

This is certainly not the experience we want any customer to have. To address the delivery issue first: due to a technical system error, your order was unfortunately dispatched from our US warehouse instead of our NSW warehouse, which is why the tracking reflected movement from Texas and caused a significant delay. We completely understand how confusing and frustrating this was, and we sincerely apologise for the lack of clarity around the point of origin.

Regarding the product itself, if you’re finding it difficult to activate or use, that’s not something we want you struggling with. We’ve reached out to gather a bit more information so we can properly assess the issue and make this right, whether that’s through troubleshooting, replacement, or another suitable resolution.

Again, we’re very sorry for the delays, the confusion, and the inconvenience caused. We appreciate you raising this with us and would really like the opportunity to resolve the issues and restore your confidence.

Kind regards,
Vibit Customer Care Team

Rated 5 out of 5 stars

Been dealing with tennis elbow pain for…

Been dealing with tennis elbow pain for the last few months and sleepless nights due to pain.
After using Vibit Tens unit for the last week, my pain has almost completely gone. I no longer wake up during the night or morning in pain.
Definitely recommend giving it a go!

30 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello! Thanks for sharing - excellent to hear the Vibit TENS has been assisting with your tennis elbow pain.

Rated 1 out of 5 stars

3 faulty vibits - so much for all the great reviews

Very disappointed with this company and product. I bought 2 vibits, had been looking at them and reading the reviews for so long, then finally bit the bullet and on a whim bought two with a “buy a second one for $50” special.
Charged the first one as per instructions, then once fully charged, pressed the power button to turn on and nothing happened… tried multiple times, and nothing.
Then charged second one, and the exact same thing, it would not turn on!
Contacted the company and they replied apologising and sent a replacement (they didn’t realise the issue was with both and only sent one, so I asked for a refund on the second one).
When the replacement arrived, I plugged it in to charge, the lights came on, flashing, charging as they are meant to (as the previous two had) then charged to solid - fully charged - unplugged and pushed the power button….nothing yet again!!
3 vibits, and not a one of them worked, how can that be?
I have been issued a full refund, yet no explanation as to how/why I was sent 3 products that do not work - leaves me questioning whether all the glowing positive reviews are real.

26 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello Taryn,

We’re really sorry for your experience — this is certainly not normal, and we completely understand why you’d feel frustrated and disappointed.

Having three faulty units in a row is extremely unusual. This has been formally raised with our warehouse and technical team, and an internal investigation is currently ongoing to understand how this occurred and to prevent it happening again.

We appreciate you acknowledging that a full refund was issued, and we genuinely regret that the experience fell so far short of expectations. If you ever consider Vibit again in the future, please reach out to us directly and we’ll ensure the matter is handled with extra care.

Your feedback has been taken onboard and if you have any further questions, please let us know.

Kind Regards,
Vibit Customer Service

Rated 5 out of 5 stars

Worked Fast for a Guy who Works Hard!

I bought the Vibit for my husband, who has had plantar fasciitis for a while, that was getting progressively worse. He works a physical job in the mines and is on his feet 12 hours a day, so was desperate for some relief. He has been using the Vibit after work each night for about a week now. He has said that it is really helping. He has a lot less pain and walking is much easier. He is very happy with the Vibit, thank you.

27 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Thank you for sharing your experience with the Vibit! We are so glad to hear it has been beneficial!

Rated 3 out of 5 stars

The massager itself is fine but...


The massager itself is fine but I'm not thrilled about having to charge after every use. 3 hours to charge for 30 minutes use, didn't sound right. After raising this with CS, I was sent a charging instruction manual (which came with the item) and asked to provide a video of the battery draining from full to empty (kind of inconvenient, right) , which I also questioned. Was then told without providing any video that the Vibit was working perfectly fine and was sent the same condescending Ai crafted message about charging it properly , basically blaming me. Standard CS service for this day and age. Super disappointing, I had high hopes for this massager and company.

9 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello Troy. We appreciate your feedback and have reached out to you directly to gain more information on this issue you are experiencing.

Rated 5 out of 5 stars

Great product

Easy purchase process, prompt delivery. Vibit is solid and powerful and I’ve found it very helpful for loosening up tight muscles ( calf, back, foot)
Thanks for a quality product!

25 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Thanks for sharing! It is great to know the Vibit has been useful in loosening up tight muscles for you!

Rated 5 out of 5 stars

Professional Team - Awesome Unit A+

Very professional team here, the Vibit is a really good unit, does exactly what they say it does. My wife uses it every night after work and it has made a huge difference. This has now become her daily routine, twice a day at times. Don't look at the cheaper versions, the Vibit is solid, not a cheap build, it is well worth every cent.. Very happy buyer here.. 5 stars !!

20 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Craig! Thank you for your kind words, we always appreciate receiving feedback from customers and are glad the Vibit has become part of the your daily routine. :)

Rated 5 out of 5 stars

The Vibit is certainly helping to reduce my heel pain…

The Vibit is certainly helping to reduce the pain from my plantar fasciitis. I use it a couple of times a day but especially as soon as I wake up in the morning.

19 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Gary. Excellent to hear the Vibit has been able to aid you in reducing your heel pain! Thank you for sharing your feedback.

Rated 5 out of 5 stars

Miraculous Massage Roller

The Portable Vibrating Massage Roller - Vibit ROLL is excellent. My wife has had constant problems with her foot after she had a "foot correction" operation. 7 screws in total and a plate were inserted into her foot. These created problems with the positioning and use of the foot. Using the Vibit twice a day has immediately improved the mobility, flexibility and general functionality of her foot. We highly recommend the Vibit Roll.

16 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hello! Thank you for sharing your experience with the Vibit.

Rated 5 out of 5 stars

Great Products

Great Products - The products here are on point, they are well thought out and helpful. Great deals on products during sale events at prices very hard to refuse.

29 December 2025
Unprompted review
Vibit logo

Reply from Vibit

Thank you for sharing! We are glad to hear you were able to take advantage of our 40% off sale!

Rated 4 out of 5 stars

My very favorable review was because…

My very favorable review was because using the Vibit roller has helped my improve the bend in my leg.
I had a total knee replacement 11 months ago and whilst physiotherapy helped me force the knee to bend it gradually became harder and harder to do and more painful. I needed something that I could sit and use easily where I was in control of the movement, hence the Vitbit roller.

15 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Thank you sharing - we are glad to hear the Vibit as aided in your mobility.

Rated 5 out of 5 stars

Zoe was great

Zoe was great - I had a question about how to turn it on and Zoe was very helpful. LOL 😂. I must have had a “senior moment “ once I got it working I just make it a thing I do when I sit still which is not very often but it has helped with the pain in my foot to the point where I am able to walk easily each morning again. I am very grateful for the support and the product. Patricia

9 January 2026
Unprompted review
Vibit logo

Reply from Vibit

Hi Patricia, we are so glad to hear that you had a great experience with our Customer Service Team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look