I had been waiting for an out of stock product for months...... The Vet Shed were the only company that kept in touch and advised me that the product was now in stock! Ongoing communication has been... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered an item for my dog on the site and took the express postage option. My order went through at the end of the day on Monday, by about 8am Tuesday it was packed and sent out, then it reached... See more
Very quick to dispatch. Arrived promptly, especially given current delays in supply chains. Used Auspost..who are so reliable and quick. Only problem was me not understanding that I had to look in my... See more
I discovered Vet Shed when googling for Xmas presents for Lola to give her Doggy Daycare friends. The toys i purchased before Xmas were a little more unique than what was avail on other websites and t... See more
Company details
Information provided by various external sources
Where it costs less to give your pet the best!
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
affordable and cost competitive
affordable and cost competitive, quick delivery (3 days), accurate delivery
Amazing customer service
I can't express enough how impressed I was with the Vet Shed when I placed an order for something that was out of stock. The team quickly got in touch with me and went above and beyond to find a solution. Communication was excellent throughout the whole process. Thank you Cath and team for the great customer service!
Fast\Effecient\Savings
Processed, dispatched & received in 3 days & yet another $94 saving over the exact same product from the local vet - gotta be happy with that.
I have been a vet shed customer for a…
I have been a vet shed customer for a number of years.Their service has been great and I will continue to support The Vet Shed for what my 2 small dogs needs.
I ordered a product from Vet Shed on…
I ordered a product from Vet Shed on Fri 29 Nov and chose Australia Post as the delivery method. But I didnt receive an email with order confirmation or tracking advice. I called them. They said the product jhad been dispatched an hour after I ordered it and would be delivered on Tues 3 Dec. It wasnt delivered so I called them only to be told that the product I ordered had NOT been dispatched as they said on the Friday but was still sitting in their Brisbane warehouse (I'm on the Gold Coast). They promised to dispatch it that day & I would get it on Thurs 5 Dec. But they said it was coming by Aramex courier and insisted I had ordered that rather than Australia Post. I did not as I've had bad experiences with Aramex in the past & will not use them. So thats lie No. 2. The staff member I spoke to was quite rude to me, On Thurs no product was delivered so I called Vet Shed again. They promised t would be delivered on Fri 6 Dec but again it wasnt. I caled again and they said it would be delivered today, Mon 9 Dec but again it wasnt. I called yet again (5th time). The staff were very rude to me and said I'd just have to wait until their courier delivered it and they didnt know when that would be. I asked to cancel the order and demanded a refund but they refused. Meanwhile on 29 Nov I had also ordered 2 products from The Pet Chemist online. Both arrived on Tues 3 Dec from Brisbane. The Vet Shed product I ordered is supposedly coming rom Brisbane too but its been 10 days and I still have nothing. Clearly, the Vet Shed have given the worst customer service by botching this order, lying to me about it and refusing a refund. Disgusting. I'll NEVER order a product from these people again.
I would prefer to phone in my orders…
I would prefer to phone in my orders and actually deal with a human being
Great price and speedy delivery
Great price on dog bed compared to other sites. Delivery came very quickly. Thank you!
The vet shed team were exceptional!!!
The vet shed team were exceptional in all ways. A product I had ordered was out of stock and within hours they had called and emailed to find out which way I would like to handle it. They gave me great options and my order was then dispatched within a day. Awesome customer service, have used these guys on and off over the years and now will be definitely more!!
Awesome Service & Range of Products
The customer service is always excellent. Great range of prices, good prices & quick delivery.
Doing a fantastic job keep it up
Doing a fantastic job keep it up, good products no problem 👍😄👍👍👍👍👍
I got a your email for a review and…
I got a your email for a review and haven’t got my purchase
I definitely recommend vet shed…
I've been ordering from the vet shed regularly for a couple of years and they have always been reliable, with fast delivery. Great prices too
The Vetshed is my go to for all horse and dog requirements
The Vetshed is my go to for all products I require for my horses and dogs. They have the best pricing and delivery is fast. Highly recommend.
Excellent value,well worth a look
Excellent value,website easy to navigate & had items I can't get elsewhere
Go to for help
Prompt delivery of order and assistance in helping with information on questions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








