theurbanwriters.com Reviews 

This company and its website makes hiring/writing/publishing books flow naturally. And their support team is quick to respond.

I have not been satisfied with the designs presented. I either find errors or design flaws in each iteration presented.

Everything

I had a terrible experience with the theurbanwriters. It took me two years to finish one book with them. The first writer I picked, suddenly quit after writing 2 out of 8 chapters. The next one had terrible English and it was very obvious it was not her first languages. The third writer's English was not native speaker as well and I had to rewrite most of her work myself. I then had issues with the editor, formatter and the designer. It was once issue after another every step of the way.

Great platform. Very happy with all the services and customer service is great too.

I had a great experience up until my paperback publication when it was determined that a graphic insertion was interfering with the Title in the cover design. I wore the blame because that was an Amazon thing. When I went back to Urban for the designer to make the simple change on the cover I had to place the order and pay. So I did that and got a project number and it was assigned to the original designer. I ended up not getting a response and Dibbly had to get another designer to complete a very insignificant change to comply with Amazon. I ended up losing three weeks on my release date. I do thank the new designer for a very expeditious change and it has all worked out

The customer service is wonderful. I've found the people who offer their services to be professional, helpful, even educational for me, teaching me the ropes as I've learned as a writer and publisher over the years. I have also appreciated the one-stop-shopping experience I have with the publishing bundles that include everything I need to complete a book. It makes it easier and faster for me to get my ideas from outline to draft, edited document, to formatted manuscript, and then they include a plagiarism check, and a book cover design that is above and beyond what you would be able to do on your own with Canva.

My writer, editor, and cover designer at The Urban Writers are excellent. So much better than the AI drivel that so many others are using these days. I know they are real professionals doing their own work.

The writer has used ai to write my book for a human written manuscript. He doesn't answer my message anymore nor the Company TUW. His name is Raph Martin and he doesn't care if you have paid the double price. this company is a fraud. no accountability.

I worked on a number of books now with The Urban Writers and a number of their professionals throughout the processes of creating those books. As a busy professional trying to build a book business, having this kind of help available is invaluable. From Ghostwriting, to editing and Formatting, each person I've worked with has really added value and helped guide me through the process. Notable contributions from Evie Scout on Ghostwriting, Gianna Francis on Editing and both Pat John and Nadya Holmes for Formatting. True masters of their craft, highly recommended.

I had a very positive experience working with Nadya Holmes on the formatting of my first book. She is an excellent formatter and a clear, effective communicator throughout the entire process. In addition to delivering a professionally formatted manuscript, she also provided helpful advice to ensure the best possible outcome for the book. I truly appreciated her expertise, responsiveness, and attention to detail. I would gladly work with her again on my next project.

I had a very good experience working with The Urban Writers for the formatting of my book. The team was professional, responsive, and easy to communicate with throughout the process.

The formatter I worked with, Samara, carefully implemented the revisions I requested and delivered a clean, well-structured manuscript that is ready for publication. I appreciated her attention to detail and the smooth workflow from start to finish.

Overall, the process was efficient and professional, and I would gladly work with them again on future projects.

— Pastor Jose R. Perez

I had formatting
The title was changed
The table of contents deleted
I had to do it myself
You could refund when you mess up a person 's book
Betty

It was fast and efficient. Helped create a better product.

All services were Professional and efficient. Excellent communication, fast delivery.

Morana did some writing for me and she did great! I like her writing style; lots of little details to make the story interesting. I hope to work with her again soon!

Don't go anywhere near this crowd. Customers are treated like extras to the process. Customers are treated badly. I feel very badly done by.

There are serious organisational issues in the company. The first problem is taking customers for granted.

It’s assumed that customers know how to operate the clunky platform.

I have had to put in a massive amount of work, time and energy after I paid someone else to do that work. I may as well have done it myself.

And don’t get me started on the money paid for “valet service” – a total waste of money, payment for absolutely nothing.

The whole system is a ripoff designed for the benefit of the organisation with no thought for the customer. Of course the company must benefit - but so should the customer who is paying the fee.

My writer's work was repetitive and in parts no better than a student’s poor work. I told her she needed to fix the repetition but she did not fulfill that request as she should have – again – a waste of time and money. So I have to go back and correct the repetition.

The editing job has been a total nightmare with constant idiot punctuation corrections to be made throughout the manuscript and this is extremely time consuming and terribly boring and I paid someone to do the editing.

I was still in the middle of editing the document when they took it down off their system, so I have been left with a clunky word document which is not the latest version which means I have to go back and redo corrections that I had already done. They gave me no warning about taking the document off their platform.

Their system fails the customer time and time again.
I appointed a paperback formatter and a book description writer - haven't heard from either of them.

I am so pissed off. It’s been a nightmare from beginning to end. And it’s an ongoing nightmare – because I have to go back and repeat hours and hours of work – which I had already completed and which I had already paid them to do.

If you get angry, as I have, they don't respond.
Save yourself the stress, time and money - go somewhere else.

October 7, 2025
Now they have cancelled my account.
In their comments below they say they will reach out to me to find an appropriate solution. That is not what they've done. They have cancelled my account. They take no responsibility for the problems I have experienced. They've just pissed me off.
ABSOLUTELY DISGRACEFUL BEHAVIOUR.
If they answer this, be advised that their comments are empty and meaningless. How you see them behaving here on this platform is not what their behaviour is in dealing with me.
I don't have what I paid for. I paid for a completed manuscript, cover, book description and formatting. The manuscript I have requires hours of work to fix stupid punctuation errors and repetition - so I do not have a completed manuscript. On top of that they took my document down offer their platform without saving, which means all of my corrections are dead and have to be redone. They did not advise me they were taking it down. I do have a book cover and description. They have refunded me the money for formatting - that's ok but it still leaves me without what I paid for upfront. I now have to run around finding someone to format the book.
IF I COULD GIVE A LOWER SCORE THAN ONE STAR I WOULD - A MINUS 100 SCORE. SAVE YOURSELF. SAVE YOUR MONEY. SAVE YOUR ENERGY. CHECK OUT FIVERR AND UPWORK FOR YOUR PROJECT.

The writer was excellent. He knew exactly what I needed, and he exceeded my expectations.

Great job as usual! Thank you so much :)

The best part of this is working with amazing and creative individuals. Deep thanks to Klay A for editing all my projects. Nothing better than being able to put together a story and enjoy each part of the process.