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The Travel Makers Reviews 

5,451
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,451)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The agent,Rose

The agent,Rose, worked diligently to refund our room rental! She was the third agent who I spoke with and she was the one that went above and beyond. Thank you Rose!!

Sincerely,
Sally

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Not sure how it was going to go...

I had some trouble in that I was disconnected 2 times before I got an agent that was able to stay with me. His name was Carter Smith and he was very knowledgible. He was able to solve my issue and see my reservations, and tell me what I had to do to see them as well. It was a pleasure speaking with him. Great customer service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Grateful to Rose

What was an extreme stressful experience in my flight reservation due to booking error on my part, Rose came to the rescue and diligently worked with me for several days to rectify the situation and now I am able to sit back and count our days down to a hopeful wonderful trip to Italy. Thank you so much Rose for your professionalism, your extreme patience. and your expertise at your craft. Also kudos shout out to Thomas as well.....Bless you, Bless you, Bless you

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I am a director of a university and I…

I am a director of a university and I fly out to Chicago next week for an event, and was thinking of those dates instead of my trip to Atlanta this weekend. And Mr. Irving made all of this possible by waving the fee for the reset of dates. I would have had to call the University for their information and then I would not have been capable of calling back Mr. Irving. Instead Mr. Irving called me and what he told me made my day.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Stacy was so helpful to my wife & I. THE PALMIERI'S

Stacy was so helpful to my wife & I. She went above & beyond in helping 2 seniors. She never got frustrated stayed calm the whole 1 1/2 she spent with us remaining pleasant, professional and accommodating.
If anyone deserves a raise or bonus it is definitely Stacy.
If more people in the workforce had Stacy attitude the world would be such a BETTER PLACE!!!!!
STACY IS SIMPLY THE BEST!!!!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER IT IS A…

WORST CUSTOMER SERVICE EVER IT IS A COMPLETE BAIT AND SWITCH THEY GET U TO WHERE UR GOING BUT NEVER RETURN U I HAD TO GET A “refund” which is complete bullshit cause now I have to take a 14hr bus ride back home cause apparently they say the airport canceled the flights not once but twice

13 April 2026
Unprompted review
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Reply from The Travel Makers

Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share more details with us at customerservices@thetravelmakers.com
so we can review the matter and work towards a suitable resolution. Rest assured, we will assist you further once we have a better understanding of your experience.

Regards,
TheTravelMakers

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