The Travel Makers Reviews 

5,451
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,451)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Travel Makers stay away from the…

The Travel Makers stay away from the this company. I booked a city break from wowcher that is company uses to sell. The manage to charge me extra £258 my leaving airport is 108 km away for 10.30 pm. The hotel is not good for public transport it will cost me around €65 for a taxi. I was pushing into buying the extra with lies and told the price will go up. All I asked is a better price on the arrival. When I asked them to please change the hotel they said as long I pay another £59 pp. This is going to cost me up to £600 that's for 4 days with lots of sress. I better of taking a lose. Greedy lieing company.

1 July 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear costas,
We apologize for the inconvenience caused. Please provide us with further details at customerservices@thetravelmakers.com. Our team will review your case and work towards a solution. We will be happy to assist you once we have more information about your experience.

Regards,
TheTravelMakers

Rated 1 out of 5 stars

Scam scam scam

Scam scam scam
Horrible horrible horrible. Guys stay away! I booked for 2 passengers with a very good price and provided my creditcard. Got a booking confirmation from them, but after 5 min they called me and informed me thats an advertised price, its not a real price (though I checked the app while speaking to them, the price was available).Now they offer me something at triple price, what a disgusting business policy. They have many supervisors (with indian accent haha) hang up on me and told me to stay where I am rather than travelling.Checked other people reviews, they do the same. I am skeptical with the possitive ones.They run multiple sites, another one is FARESHOPE,flycheaponline etc...

24 June 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share additional details regarding your experience at customerservices@thetravelmakers.com so that our team can investigate the matter and work towards an appropriate resolution. Once we receive the necessary information, we will be able to assist you further and address your concerns promptly.

Regards,
TheTravelMakers

Rated 4 out of 5 stars

I am happy with the service with… Esteban

I am happy with the service with Esteban. not as much with company. I found that Sunrise Airways are too expensive in the price. However, Esteban had help me make my decision on Sunrise Airways. For example, it had help me with the price and told me. I can find other days for more reasonable price. Also, he took him 2 days to work with me and very patient, understood my needs.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I was having difficulties confirming my purchase of my flight tickets so I called customer service. Thomas helped me get confirmed and even went out of his way to find me a better flight fit. Thank you Thomas!!!

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Following my initial review further…

Following my initial review further down the page where I was told to email and they would look at my case - no one has been in contact and the when you ring their number it goes off. Emailed in with no response and sent contacted via WhatsApp
Also. Absolute ridiculous losing £358 here.
Do not BOOK unless you want to lose your money.

Looks like my initial review was removed- I’m
Not sure why.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Travelmakers took my money for a flight…

Travelmakers took my money for a flight to Freeport, they sent me confirmation, then shortley after called me back and explained that American Airlines could not confirm my flight. They then asked me to give then another $307 dollars USD , then they would be sure that i would get a confirmed flight. Scam, and i guess i will hold my f&%king breath for my money back.

5 June 2026
Unprompted review

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