TheTransporter packers and movers Reviews 

131
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers are really happy with the prompt delivery service, noting that household goods and vehicles always arrive safely, securely, and right on schedule. People frequently praise the supportive and polite staff who handle belongings with professional care and maintain clear communication throughout the entire relocation process. However, some reviewers were not happy with customer communication, mentioning unresponsive support teams or delayed follow-ups after unexpected delivery issues arose. A small group of consumers also felt that missing items, delayed packages, or damaged goods caused significant inconvenience during their overall moving experience.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting safe handling and timely arrivals.... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and high quality execution. Many... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, kindness, and dedication.... See more

Customer communications

People report ambiguous experiences with customer communications. Some consumers praise the pleasant... See more

Product

Reviewers highlight positive aspects of product delivery and packing, noting that items often arrived safely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

we had transported a scooter from Mysore to bangalore . Was pleasantly surprised by how easy and prompt it was to book via WhatsApp. communication even though a little bit delayed was complete and wi... See more

Rated 4 out of 5 stars

I paid initial deposit to book service from goa to Gujarat they promised pickup next day. For two days straight they promised pick-up and did not come. They finally apologised and picked on 3rd... See more

Rated 4 out of 5 stars

I had requested for transport of a fitness equipment which not many transporters had agreed to transporting without dismantling it first. But, this company took full responsibility for transporting th... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

TheTransporter Packers and Movers provides excellent packing and moving services at affordable prices, using high-quality packaging supplies to ensure the complete safety of goods in transit. TheTransporter Packers and Movers has a team of qualified professionals who perform an initial site assessment and offer cost-effective solutions for all packaging and moving needs. We also offers free pickup and packaging services, as well as online tracking for courier and parcel deliveries.


Contact info

3.8

Great

TrustScore 4 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(131)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Only 4 out of my 6 boxes delivered

You have replied to my earlier review at Trust pilot.
You have delivered only 4 out of 6 boxes dispatched from Gurugram to Pune.
I wrote emails, sent text messages, followed up on whatsapp and called at all your numbers several times. Got no response. Show me the proof that you have made the delivery and I shall post a written apology here. I am available 24x7 on 9881441229

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I found them thru' a Google search and put out a request to contact me. Rohan msged me promptly. From then on, with minimal conversation, he ensured that the package was picked up, packed, and transported. Keeping me posted all the time. It was a a very pleasant experience.

30 September 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

Thank you for your kind feedback. We are glad that Rohan was able to assist you quickly and make the entire process smooth. It is great to know that your package was picked up, packed, and delivered safely while you stayed updated at every step.

We are happy that you had a pleasant experience with us.

TheTransporter Packers and Movers Team

Rated 5 out of 5 stars

On time delivery great customer support

I contacted for Bangalore to indore shipment. On time pickup, on time delivery and good customer support.
I was in touch with person name Rohan rathor and he was constantly in touch regarding parcel tracking and safety.
I am surely gonna consider your service in future as well.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free experience

It was a smooth process, easy on time pick up and delivery. The luggage was well wrapped though for some extra cost(quite negligible). This was much reasonable than other courier companies. Thank you !

25 September 2025
Unprompted review
Rated 1 out of 5 stars

They are frauds.

They are frauds.They made a mistake of not delivering full household stuff and agreed to send balance via land courier.Once I paid them for earlier shipment they have stopped taking calls or keep forwarding it.
I must have called them and messaged then over 50 times

30 August 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to hear about your experience. Your concern regarding incomplete delivery is serious, and we want to resolve it quickly. Customer trust matters to us, and we regret the inconvenience you faced.

To help you better, please share your booking details with our support team. You can contact us through:

Phone Support: +91 99112 36654 (available during business hours)
Email Support: support@thetransporter.in
Contact Form: Available on our Contact Us page with space for detailed information

Our team will check your case on priority and work to provide a proper solution.

TheTransporter Packers and Movers Team

Rated 1 out of 5 stars

Fraud Alert ⚠️!

These fraudulents ask for advance money even before pick up and that too for smallest parcel they will ask for huge amount in advance and in case you don't take service from them they will never refund your money back to you and talk rubbish. They will even use foul words to demean you so that you stop asking for money. Thank god I didn't choose them else I would have suffered more. And there is no office and website is scam. They still haven't refunded my even after 15 days. Disgusting!!
DO NOT EVEN CONSIDER THEM FOR YOUR THINGS THEY WILL DESTROY EVERYTHING.

24 August 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to read about your experience. We understand how important trust is when it comes to moving and transport services, and we regret the trouble you have faced.

To help resolve your concern, please contact our support team directly with your booking details:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in
Contact Form: On our Contact Us page

We will investigate your case on priority and work to provide you with a clear resolution. Thank you for sharing your feedback, as it helps us improve.

TheTransporter Packers and Movers Team

Rated 4 out of 5 stars

On time packaging and on time delivery

On time packaging and on time delivery! Contacting the agent (Rohan rathore) was easy, convienient. He was polite. But here and there little damages happened with my items after opening package! Elsewise experience was good with them!

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic Services by The Transporter Packers And Movers

"I handed over the goods and documents to the agent with a promise of delivery within 3–4 days. However, despite multiple follow-ups and poor service, the goods were delivered after 10 days, and the documents were still not delivered. After more than a month and continued follow-ups, they finally returned the documents to the pickup address instead of the destination, and even charged extra for this."

23 August 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to learn about your experience. Delays in delivery and unclear communication are not acceptable, and we regret the inconvenience you faced with your goods and documents.

Please allow us to look into your case in detail. Kindly contact our support team with your booking information so we can review and provide a proper resolution:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in

Your feedback is important, and we will use it to improve our services and avoid such issues in the future.

TheTransporter Packers and Movers Team

Rated 4 out of 5 stars

The transport of goods was smooth

The transport of goods was smooth, they update things timely too. The only part I'll suggest to bring up is to take a photo or video while uploading the boxes will be more better. Taking weight of boxes will also be an advantage.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I was connected with Vishal he handled…

I was connected with Vishal he handled my courier with utmost care he have me door to door drop service was seamless excellent timing hassle free communication rate also best when compared with market, over all ***** star service provided by Mr Vishal,,,,he holds very excellent knowledge of his field,,,hats off

5 August 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, they just take the delivery initially and then hold it and ask extra money in name of extra charges. 100% scam please don't fell for it.

5 August 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are sorry to hear about your experience and understand your concern regarding extra charges. We take such feedback very seriously and want to resolve this matter for you.

Please share your booking details with our support team so we can investigate and provide you with a proper resolution:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in

Your trust is important to us. We will review your case on priority and ensure that the matter is addressed quickly.

— TheTransporter Packers and Movers Team

Rated 4 out of 5 stars

Initially

Initially, I thought the time to reach the destination will not be as expected, but when the bike reached on time at the destination and delivered on time, I felt the job was done nicely, kindly continue your good services so that in future, I can use the same services Packers and movers

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Very very bad experience This is to inform that 4th June from…

This is to inform that 4th June from Madurai to Bangalore shifting I have paid token advance of 1000/ but no one had come to Madurai I have shifted with some other logistics I am asking to refund money but no response from your person. He has given me his gpay no and asked to pay token 10000 I have 1000 but not refund till today I am going file case against to your company two months over. +919769181424 I am going to file case and I will inform in your website that you people are cheating me.

2 June 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are sorry for the trouble you faced earlier. Your refund has already been processed. We kindly request you to check your bank statement for confirmation.

If you need the refund reference details, our customer support team will be happy to share them with you. You can contact us at:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in

Thank you for your patience.

TheTransporter Packers and Movers Team

Rated 1 out of 5 stars

I booked monitor pickup from and paid…

I booked monitor pickup from this transporters and paid 4000 full advance, no one came to pickup and after 100 calls asking for refund - no one refunded my amount - after a little research I found this company is fraud - they take advance and never return hence I filled complain to cyber crime - then the transporters had to refund my amount and they were threatening me to take the complain back! I will never take it back - now they keep harrassing me through calls and messages! I will also report this to cyber crime. Their office is fake, everything is fake! Never trust them! If anyone faces scam then there is a help button on Google pay from which you also can report the scam to cyber crime! If people who have faced this, please reach out to me - the police are already behind them!

14 July 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are glad to inform you that this case has been resolved and your refund has been processed. We request you to kindly check your bank statement for confirmation.

If you need the refund reference details, our customer support team will be happy to assist you. You can contact us at:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in
Contact Form: On our Contact Us page

Thank you for your patience and understanding.

TheTransporter Packers and Movers Team

Rated 1 out of 5 stars

Provided no service or refund after taking advance payment

They took an advance of ₹2000 for bike shifting. No one came to pick up bike for 2 weeks even after repeated calling. Now they have not refunded the advance. 1 month has passed away. They assure they will process the refund but do not take action.

3 July 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We understand your concern and are sorry for the trouble you faced earlier. We would like to confirm that this case has been resolved and your refund has already been processed.

Please check your bank statement for confirmation. If you need the refund reference details, our customer support team will be happy to assist you:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in

Thank you for your patience and understanding.

TheTransporter Packers and Movers Team

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