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Ticket Merchant Reviews 

4,848
•
TrustScore 5 out of 5

4.8

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of purchasing and receiving tickets to be easy and smooth. Many appreciated the clear communication, including regular updates and timely ticket delivery. Reviewers frequently highlighted the helpfulness and friendliness of the staff at events and venues. The venues and seating locations often contributed to an excellent overall experience, offering great views and atmosphere. However, some customers also noted occasional issues with ticket delivery, such as not receiving barcodes or emails, requiring them to find tickets online or leading to entry problems.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Service

Users describe positive interactions with service, highlighting top-notch experiences and seamless processes... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of purchasing and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Location

Reviewers consistently express satisfaction with the location, often highlighting the great atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more

Rated 5 out of 5 stars

As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more

Rated 5 out of 5 stars

The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more

Rated 5 out of 5 stars

Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena

Company details

  1. Event Ticket Seller

Written by the company

Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,848)

1,028 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to order

Easy to order, easy to claim ticket and I love that you can chat online to ask any relevant questions

23 May 2026
Unprompted review
Rated 4 out of 5 stars

AFL tickets

Booked two tickets to go to the afl. The tickets came the next morning after I booked them. Overall smooth experience but a bit overpriced.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied !

It’s a pleasure to purchase tickets for events (given the coast involved) knowing that my purchase is secure and there’s no hassle with authenticity etc..

22 May 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using ticket master

It was my first time using Ticketmaster, and it was amazing. I had a really good experience using it and watching the game yesterday. I will definitely come back and use it again. The staff at Marvel Stadium were also so kind and helpful. They even helped us take pictures when they knew we were visiting Australia for the first time. They were so lovely and knowledgeable about all the information we needed. Thank you, Ticketmaster and Marvel Stadium!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything as promised

Ordered 6 tickets to Sundays games at magic round. Easy to complete the transaction and tickets delivered as promised in the email.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow…what an experience

Wow…what an experience! The ticket purchasing was so easy to navigate, especially with the clear and simple diagrams of the stadium. The whole experience and instructions of purchasing tickets, getting to the stadium etc was easy to follow. Looking forward to next years NRL Magic Round.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Booking online was super simple.

Really easy to book online. Just had to wait for the tickets to come through via email and simple as that . Booking tickets for magic round as a warriors supporter and booking in the warriors section by accident made my experience that much better. Will be using them again.

17 May 2026
Unprompted review

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