Well done - They win my business
In the middle of a very poor experience with another homebrew retailer (review posted on this site) I placed an order of £400+ to beat the VAT rise (yes in the ice & snow) with thethriftyshopper.
What a totally delightful experience - right up there with the best of them. I had a call from the chap in despatch to say it was a heavy load in 4 boxes and would be delivered the following day from the call (3 working days from placing order, which I thought was very reasonable at that time). So, they win - which is as it should be, good customer service has a value.








