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The TCM Group Reviews 322

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TrustScore 5 out of 5

4.9

Business Management Consultant
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied

Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

What a fabulous course!

It's been a fantastic week of learning and practicing amongst a fabulous peer group, with a brilliant trainer and really interesting and useful content. I'd recommend the TCM Mediation course and qualification to anyone interested in mediation.

27 March 2026
Unprompted review
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Reply from The TCM Group

Hi Meike, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Excellent mediation course and trainer

The mediation course lived up to my expectations and the teaching was exceptional. I feel as if I've come away with real skills that I can apply to my professional and personal life. TCM staff/partners seem to share David's vision and passion for mediation and that really comes through.

The pre-course information was a little confusing, some of it was automated and some of it wasn't, and not all of it was relevant. Some essential information went straight to spam and I wasn't made aware that that could've happened. Improving this initial communication would make the learner experience smoother from start to finish.

Nevertheless, excellent content and delivery, would recommend.

16 March 2026
Unprompted review
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Reply from The TCM Group

Hi Fernanda, thank you very much for your kind review! Kind regards, The TCM Group

Rated 4 out of 5 stars

Interesting and good discussions

Interesting and good discussions.

Would like more materials in terms of evidence for the case studies and an outcome for them that gives and example of being done well.

More case studies and role play would also be beneficial.

5 March 2026
Unprompted review
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Reply from The TCM Group

Hi Rachel, Thank you very much for your review and for your kind feedback. We’re really pleased to hear you found the delivery and discussions interesting. We also appreciate your suggestion regarding the materials and having more case studies and role plays .Our aim is always to make our training as relevant and aligned as possible, and feedback like yours is invaluable in helping us strengthen the learning experience. We’ll be reviewing this and considering how we can better tailor supporting materials going forward. Thank you again for taking the time to share your thoughts. Kind Regards, The TCM Group

Rated 5 out of 5 stars

Very informative

Very informative, very well structured and great pace.

2 March 2026
Unprompted review
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Reply from The TCM Group

Hi Hayley, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

Fantastic course

Fantastic course, thoroughly enjoyable. Delivered extremely well

3 March 2026
Unprompted review
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Reply from The TCM Group

Hi Quirinus, thank you very much for your kind review! Kind regards, The TCM Group

Rated 5 out of 5 stars

I enjoyed working with different people…

I enjoyed working with different people from all different professionals. Really enjoyed listening to.the trainers lived examples. All really relevant

26 February 2026
Unprompted review
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Reply from The TCM Group

Hi Laura, thank you very much for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

A thorough explanation

A thorough explanation, guidance and multiple walk throughs of the whole mediation process from start to finish.

20 February 2026
Unprompted review
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Reply from The TCM Group

Hi Mrs Sutton, thank you very much for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great week

Great week, great training

20 February 2026
Unprompted review
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Reply from The TCM Group

Hi Kyle, thank you very much for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

The mediation training was fantastic…

The mediation training was fantastic from start to finish. Very comprehensive, well organised and the trainer was knowledgeable and engaging throughout . The course materials were excellent quality.

2 February 2026
Unprompted review
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Reply from The TCM Group

Hi Jennifer, thank you very much for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course

This course is a fabulous way to get the skills you will need to become confident and competent as a mediator

6 February 2026
Unprompted review
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Reply from The TCM Group

Hi Samantha, thank you very much for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

great training

great training, experienced and knowledgeable trainer, perfectly pitched knowledge base/sharing, right pace, highly recommend.

3 February 2026
Unprompted review
The TCM Group logo

Reply from The TCM Group

Hi Sue, thank you very much for your kind review! Kind regards, The TCM Group.

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