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See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to claim
23 March 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Stephen and thanks for the review, we really do appreciate it. Kind regards
Easy and helpful
24 March 2023
Unprompted review
Reply from The Tax Refund Company
Hi Terry, thanks for using our service and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Good experience
very good experience, it is basically what I expected from you. Great experience again!
24 March 2023
Unprompted review
Reply from The Tax Refund Company
Thank you so much for the great feedback Santiago and thanks for using our service, we really do appreciate it. Kind regards
The procedure is clear easy to use and…
The procedure is clear easy to use and understand
22 March 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Kevin and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Easy to navigate and quite simple to…
Easy to navigate and quite simple to answer questions as they are not written in a complicated way.
15 March 2023
Unprompted review
Reply from The Tax Refund Company
That's great feedback, thank you so much! Thanks for using our service too, we really do appreciate it. Kind regards
Reply from The Tax Refund Company
Thanks for choosing to use our service Lucia and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Clear straightforward form with…
Clear straightforward form with relivent information asked
27 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Louise and thanks for using our services, we really do appreciate it. Kind regards
Form was easy to navigate and fill
23 February 2023
Unprompted review
Reply from The Tax Refund Company
Hi Sebastian, thanks for taking the time to leave us a review and thank you for using our service, we really do appreciate it. Kind regards
"never miss an opportunity"
For quite a few years now the Tax Refund Company ha checked up annually without fail to see that I have paid the exact amount of tax. They do this for a small fee, yes, but for a small amount of work submitted by you, they could get a tax refund from the HMRC that you were unaware of. Worth doing to keep your tax records in order especially so if you change jobs fairly regularly. I would highly recommend.
15 February 2023
Unprompted review
Reply from The Tax Refund Company
Thank you so much for the review and continuing to use our service, we really do appreciate it.
You're absolutely right in that it's worth checking as virtually all of the clients that we obtain refunds and tax code corrections for were totally unaware that they had been paying too much tax.
It is also worth pointing out that we only charge a fee if we find our customers a refund, if there is no refund due then our service is totally free of charge.
Kind regards
Very helpful last time and always…
Very helpful last time and always deliver a good service
15 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review Wayne, we really do appreciate it. Kind regards
Great company
Great company. Sir back and wait. These guys do the work
9 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for taking the time to leave us a review Andrew, you're right, that's exactly what we do! Also thanks for using our service, we really do appreciate it. Kind regards
Well put together document
6 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Peter and thanks for taking the time to leave us a review, we really do appreciate it. Kind regards
Income Tax Review
The form supplied was quite easy to fill in and with minimum details required
5 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Stephen and thank you so much for using our service, we really do appreciate it. Kind regards
Difficult form to fill
Difficult form to fill. Had to constantly re log into my bank. If the dates were in a drop down format you would't have to keep correcting them.
You asked for further information and told me that I didn't need to log into my bank. I had to continually look up pay, pension, work clothes, union fees for the past 4 years - I can't remember what all the questions were.
2 February 2023
Unprompted review
Reply from The Tax Refund Company
Hi Val, thanks for taking the time to leave us a review although we're a little confused by this - you mention having to log into your bank?
This is not something we ever ask clients to do, it's not part of our application process, we don't require client bank details for any part of what we do. Are you sure you have the right company?
We've requested a little more information from you through trustpilot (you should get an email) if you could be so kind as to reply with some details of exactly what it was you were being asked to add bank details for then we can get to the bottom of this.
Thanks in advance.
Kind regards
Edit - Ahh, thanks Val that makes sense now thank you. Initially it looked like you were saying we'd asked you to provide your bank account details (which we don't need to review our customer's tax codes and would never ask for).
Thanks also for the feedback about changing the website design to dropdowns so that it's easier to complete. We're actually working on updating the site at the moment to do exactly that.
Thanks again.
Always on time
Always on time , sending reminder email, keep you updated so truly professional.
2 February 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service David and taking the time to leave us a review, we really do appreciate it. Kind regards
Dont even waist you time of effort…
Dont even waist you time of effort filling in the forms for a hour as the website says im entitled to £240 but in reality after there fees you get £10 👎👎👎👎👎 absolute shocking !!
1 November 2022
Unprompted review
Reply from The Tax Refund Company
Hi Jon, thanks for your review, although you seem to have missed out some key information here.
Your review suggests that you were entitled to a refund of £240 and only ended up with £10 - because we took the rest - this simply wasn't the case.
Our website gives customers an idea of what they could be due based on the information that they have provided when they provide some basic details at he beginning of the process. This is something we do to let customers know whether it's worth completing the full application or not (it can be quite lengthy) - we also let customers know at this point if we think they simply aren't due anything at all.
Once we take on an application in full, fully review the extra information we ask customers for after that point and also liaise with HMRC on our customer's behalf it can turn out that customers are already receiving some of the allowances they are entitled to and so the refund part of our service ends up smaller than we had initially hoped for. In other situations we find that customers are entitled to a larger refund than the initial indication - we never truly know until the situation has been fully resolved with HMRC.
It turned out that your situation was the former and so the refund amount was small.
However, our service is not just about the initial refund (even though that's the only part where we charge a fee) you should now see that your tax code has been adjusted and you will now be paying less tax every month, saving more and more money as time goes on.
Hope that all makes sense, thanks for using our service.
Kind regards
Avoid and do it yourself so you receive what is owed
First time using the company, their details came through my professional membership. Whilst they say they document clearly that they will be paid out of your refund I dispute that. I had one peice of documentation from the company which is less than clear. In actual fact it's simpler to complete the form through HMRC which a lot of people don't know and I didnt know. I work hard and pay my taxes and every penny should come back to me, its that simple. I was due £65 and ended up with approximately £22. In future do it yourself, ask someone to help you but ideally don't lose out on what your are owed. Good luck.
8 December 2022
Unprompted review
Reply from The Tax Refund Company
Hi Ayo, thanks for getting in touch. As you've raised a number of points here we'll address them one by one.
We can see from your application that you applied in response to us offering our services to members of the Royal College of Occupational Therapists. The letter you responded to included details of our fees highlighted in bold bullet points about half way down the page. It is important to us that our customers know exactly what they are signing up for before they apply which is why we include them there. We can send you another copy if like.
But it doesn't end there. They are also included, again clearly laid out, in the terms and conditions at the beginning of the application process. When customers complete the online application they have to agree to these in order to be able to complete their application. There is also a link to the very same terms and conditions on every page of our website and there is a whole section dedicated to fees in the FAQ page of our website, we've even including a short video explaining how they work.
None of the above can be disputed, although we do appreciate that you did apply quite a while ago back in November so you could possibly have forgotten.
With regards to it being simpler to complete the form through HMRC - well that all depends on your knowledge of UK tax, most things are relatively straight forward if you know what you're doing. The challenge here is that most people don't understand tax, the allowances available, whether they are entitled to any of them, how much they could be due or how to go about getting it back. If HMRC made it easy and straight forward we wouldn't be in business and to put things into perspective - we've been in business helping tax payers get their money back for almost 30 years now.
And finally with regards to the total amount you were due and the amount you received - we normally charge a percentage of any refund but for refunds under £100 we have to charge a minimum fee of £38 to cover our costs. This is excellent value for a full review of your tax situation, try getting a quote from an accountant for the same level of service and you'll find it's a lot more expensive. Chances are they won't guarantee their work in the same way that we do either (we guarantee to pay any tax demands caused by our work).
Again it doesn't end there though, you should now see that your tax code has also been changed. This means that you will now be paying less tax every month, potentially for years to come, meaning that you will be a lot better off than the initial £22 refund you received, all for what turned out to be a one off fee of just £38.
Hope that all makes sense, thanks for using our service.
Kind regards
Well Explained.
22 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Sami and thanks for the feedback, we really do appreciate it. Kind regards
Last year you got me a tax rebate
Last year you got me a tax rebate. People say they will.give it you back not for smaller claims the don't.
21 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for taking the time to leave us a review Susan and thanks for using our service, it's great to hear that we made a successful claim for you.
You're correct in what you say, the type of claims and tax code corrections that we make for our customers are not made automatically by HMRC or your employer, as a lot of people think. They are completely different and require the specialist knowledge that we provide through our service.
Kind regards
What they're entitle to
Looking after people who work and have the rights to recueve what they are entitle to I am very pleased to know that I am getting funds back that I am entitle to thanks to the tax people who bother to ask questions about people and there work place thanks again
21 January 2023
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Angela and also for taking to time to leave us a review, it's much appreciated. Kind regards
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