SYN Global Cycling Club Reviews 117

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, craftsmanship, and durability. Many people appreciate the comfortable fit and stylish designs, highlighting that the gear performs well and maintains its appearance even after extensive use. The customer service is frequently described as outstanding, with consumers commending the friendly, reliable, and helpful support. However, some customers experienced issues with sizing, finding certain items to run small despite using the provided size charts. A few other people also felt that the quality of some products, particularly bib shorts, deteriorated quickly with threads coming loose and material wearing out after a short period. There were also occasional mentions of slower delivery times and a perception that customer support responses to quality concerns were not always satisfactory.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, comfort, and stylish... See more

Quality

Consumers generally express satisfaction with product quality. Many praise the premium materials, excellent... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the fast,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping, with... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SYN is honestly next level. The gear? Unreal quality—super comfy, durable, and you can tell it’s made with athletes in mind. But it’s not just about the gear. Their service is seriously amazin... See more

Company replied

Rated 5 out of 5 stars

SYN'S STYLE IS IDENTICAL, AND EVEN THOUGH I'M FROM MILAN, I FEEL PART OF A GROUP THAT RIDES EVERYWHERE, IN EVERY CORNER OF THE WORLD. I'VE BEEN USING THEIR PRODUCTS FOR A FEW YEARS NOW, THE FIT HAS IM... See more

Company replied

Rated 5 out of 5 stars

The Syndicate is more than just a cycling apparel brand – it’s a lifestyle. Their designs are sleek, modern, and built with true attention to detail, making every ride feel special. What really stan... See more

Company replied

Rated 5 out of 5 stars

Wow, I’m absolutely blown away by the incredible cycling apparel they’ve crafted! The contemporary designs in their collection are simply stunning. The quality is top-notch, with fantastic materials u... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Based in Germany, the SYN Global Cycling Club designs and engineers contemporary cycling apparel with a community driven approach. At the SYN Global Cycling Club we are committed to protect the places we ride. From designing our collections, to sourcing fabrics and hand-made producing our apparel—each step is engineered entirely in Europe and made under the highest social and ecological standards. The SYN Global Cycling Club can be found at www.thesyn.cc and at selected stores throughout Europe, North & South America and Asia


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Nice quality fabric and Responsive Customer service

Comfortable outfits (Training 2.0 Collection), feels nice quality fabrics.
Fast Shipping and responsive custumer service

3 May 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Marc,

Thank you for the nice words about our cycling apparel and service - giving you the most functional and high quality gear as well as keep our service top-notch is our mission every single day!

Have a great day!
Best regards, William

Rated 5 out of 5 stars

High quality

Fast shipping and the goods are from high quality. Nice and modern designs. Fits nicely.

14 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Steven,

Thank you for the nice words about our cycling apparel and product quality - giving you the most functional and high quality gear is our mission every single day. Super happy to hear you appreciate it.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Great vibe

Good looking style, amazing vibe and great people!

14 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Olivier

That's mega to hear! Thank you so much for your review and happy to welcome you to our events and ride together.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

It was the Design at first that got me…

It was the Design at first that got me but as soon as I had done the first purchase (almost 2 yrs ago) I was not only impressed by the quality and functional appearance as well as the comfy race fit but also blown away by the customer care experience-this is one of a kind; IMO the best you can get.
I‘ll always choose SYN above others

14 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Christian,

Wow thanks man! That basically sums up everything we try to achieve every day - great products and the best service. So happy to hear we made it a success for you, that definitely motivates us :)

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Great quality products

Great quality products, good looks, customer care is quick, easy and intuitive should you need to return something.
I personally have many products from them, they’re great, and even if I had the wrong size, process goes very smoothely

12 June 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Wout,

Lovely to hear you had a great experience with us so far! Making high-quality gear that looks great as well is our top priority, so I'm very happy to hear we made it right for you. Enjoy your kits and enjoy the rides this season.

Best,
William

Rated 5 out of 5 stars

Great quality products backed up by a…

Great quality products backed up by a first class customer service team

29 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Customer (mysterious name;-),

Thank you for dropping us a review - so good to hear you appreciate our product quality and to see you had a positive experience with our customer care team. They'd be thrilled to get this feedback. Enjoy the riding this season!

Best,
William

Rated 5 out of 5 stars

Fast Delivery & Good Quality Products

Fast Delivery, good quality Products and best looking Brand on the Streets!

If you want to be fast and looking good, then is SYN the right choice.

2 October 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Hannes,

Whooop! So great to read this! We're happy to make gear that makes you look good. It's fair to say we have our fair share in making you fast as well, although please don't forget to keep training ;-) Enjoy your rides.

Best,
William

Rated 5 out of 5 stars

NEVER WITHOUT SYN AGAIN

SYN'S STYLE IS IDENTICAL, AND EVEN THOUGH I'M FROM MILAN, I FEEL PART OF A GROUP THAT RIDES EVERYWHERE, IN EVERY CORNER OF THE WORLD. I'VE BEEN USING THEIR PRODUCTS FOR A FEW YEARS NOW, THE FIT HAS IMPROVED MUCH, AND I CAN ONLY SAY: NEVER WITHOUT SYN AGAIN.

30 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Clara,

Thank you for your kind words, that's so cool! Enjoy the rides in Italy :)

Best,
William

Rated 5 out of 5 stars

Happy with the products since 2017

I have been riding SYN since 2017 (back then it was still Biehler). I only have had positive experiences with them ever since.

30 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Wesley,

Thank you for your great feedback.

William

Rated 5 out of 5 stars

Perfect cutting and unique design

Perfect cutting and unique design. Extremely comfortable during the ride

29 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Carman,

It's mega to hear about your experience with us - we'll make sure we keep dropping unique designs and comfy apparel in the future. Have a great day!

Best regards, William

Rated 5 out of 5 stars

I made the switch to wearing SYN kit…

I made the switch to wearing SYN kit now as I feel they’re products have great quality, style and they continue to offer new styles on a consistent basis.

29 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Alan,

That's so cool to hear! Developing cycling gear that last as well as upgrading your whole look is our mission every day, so lovely to hear it's been appreciated. Keep making the best adventures and we see us on the road ;-)

Best regards, William

Rated 5 out of 5 stars

Great cycling clothing for all year…

Great cycling clothing for all year around. My favorites are the Thermal Rain long sleeves - most used item the past years in Sweden.
Family oriented and inclusive!

26 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Linda,

Thanks so much for your wonderful review! We're happy you enjoy making your adventures in our kit - and so cool to hear our Thermal Rain jerseys are you fav. The thermal season is coming!

Enjoy the rides and have a great day,
William

Rated 5 out of 5 stars

I order my clothes and have had no…

I order my clothes and have had no issues with how easy it is to navigate and how fast from the time I order to when I get my product.

12 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Drewish,

Lovely to receive your review about our brand. Keep up the great rides and see you soon on the road.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Perfect mix of style, comfort and performance

Got my first jersey in 2021 (when the brand was still named Biehler), now my cycling closet is fully equipped with SYN kit for all seasons. Perfect mix of style, comfort and performance! The cargo bib shorts are my personal fave. Really cool casual items as well!

11 September 2025
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Hanne,

Wow, thanks for that! That's so cool to hear about you moving with our brand from 2021 to today and having experienced all exciting upgrades along the way. Keep up the great rides and see you soon on the road.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

The Syndicate is more than just a…

The Syndicate is more than just a cycling apparel brand – it’s a lifestyle. Their designs are sleek, modern, and built with true attention to detail, making every ride feel special. What really stands out is how they manage to combine performance and style effortlessly, so you don’t just wear their gear, you live it.

As a German brand, The Syndicate reflects precision and quality at its core. Every piece feels thoughtfully engineered, durable, and tailored for passionate cyclists who demand the best. Beyond the clothing itself, their customer service is outstanding – friendly, reliable, and always ready to help, which makes the experience even better.

10 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Joe,

Thanks so much for this wholesome review! We're happy we've delivered so far on all your expectations. Take care and we hope you enjoy our community even more in the seasons ahead.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Top-Quality Cycling Apparel That Exceeds Expectations

I couldn’t be happier with the clothing from SYN Global Cycling Club. The quality is outstanding – premium materials, excellent craftsmanship, and a very comfortable fit. Whether on long rides or intense training sessions, the gear performs perfectly and still looks like new after many washes. You can tell that functionality and durability are top priorities here. For me, it’s a clear top recommendation for anyone looking for high-quality cycling apparel! 🚴‍♂️✨

14 August 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Tommy,

Thank you for the nice words about our cycling apparel - developing the most functional and high quality gear is our mission every single day!

Have a great day!
Best regards, William

Rated 4 out of 5 stars

Class cycling kit

Been wearing SYN since 2020.... the quality has just got better and better... still wear some of the stuff from a few years ago aswell as the new stuff... defo recommend. Quite pricey but worth it for sure...
I don't think anything of heading out for a big day in the saddle in brand new bib shorts....!

3 January 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey JC,

We're thrilled to read your review. That's so cool to hear about you moving with our brand from 2020 to today and having experienced all the improvements along the way. Keep up the great rides and see you soon on the road.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

I’ve been wearing SYN for 4 years

I’ve been wearing SYN for 4 years, ever since I started cycling. I love the design and the fit.
For me, it’s more than just clothing – it’s community and lifestyle.

10 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Kunde,

Four years - that's incredible! Although after 4 years I feel slightly imperfect for calling you 'Kunde' right now, but hopefully we'll see you on the road with us soon and we'll work on saying 'hi' to you in a more personal way.

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Family Company with a big heart !

Best cycling clothing of the world!
High Quality and nice costumer service.

10 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Nadia,

Ah thank you for appreciating our clothing quality and service. We're here to keep developing our gear with our brains and deliver it with our hearts :)

Have a great day!
Best regards, William

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, accurate inventory snapshots and comfortable customer experience - even for a Canadian. One thing to note, shipments come from Europe and shipped via UPS, so there can be some charges but that’s more a Canadian government thing than a SYN thing.

1 September 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Bri L,

Lovely to hear about your experience with our gear and website. And great feedback about the shipments from Europe to Canada, we're on it to improve this every single day. First change upcoming: we'll switch to shipping all overseas orders with DHL soon, which should be a sweet improvement in terms of delivery service and slight decrease in charges.

Have a great day!
Best regards, William

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