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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as beautiful, high-quality, and unique pieces of art. Many appreciate the craftsmanship, detailing, and overall aesthetic of the jewelry, with some noting the excellent quality of materials and the secure packaging. Reviewers also frequently highlight positive interactions with customer service, praising their promptness, helpfulness, and ability to resolve issues. However, some customers experienced dissatisfaction with delivery services, citing delays, lack of tracking information, and issues with shipping partners. There were also occasional concerns regarding order accuracy, with some receiving items that did not match descriptions or appeared to be of lower quality than expected. A few people also felt that customer service was unhelpful or dismissive when problems arose.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally report positive experiences with product quality, praising the material and handmade... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers experienced fast shipping... See more

Order

Reviewers mention ambiguous feedback about their orders. Some customers express satisfaction, praising gifts... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent craftsmanship... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered cuff links for a wedding. Through no fault of Theswaf, the items were held up in Germany and not going to arrive in time. The cufflinks themselves were beautiful. To initiate a return you must... See more

Rated 4 out of 5 stars

Well update i have received my merchandise, and it's very nice i am a happy camper at this point Well, the ordering process was very easy.I actually went through an app called shop. But y'all claim to... See more

Rated 5 out of 5 stars

Beautiful ring with beautiful carnelian. The engravings on the shoulders of the ring are handmade. The size is perfect. All the staff at Theswaf are very kind and respond immediately if you ask... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointed

The ring came that we paid 0ver £70 for and on the website it said it was 925 silver but this wasn't the case as it has no stamp on the ring, very disappointing with this and when we tried to send bk they state the address is in America but after doing research they are based in Turkey

26 November 2024
Unprompted review
Rated 3 out of 5 stars

Cool design.

Cool design.
Although, my received ring lacked a bit of details that were shown on the website. The letters on the cross were not complete.
Also expected it to have a silver stamp ,925 but it didn't.

14 October 2024
Rated 5 out of 5 stars

Brilliant! Absolutely recommend!

I really question the legitimacy of the negative reviews here, and if you’re unsure, go to THESWAF website, where you will see real reviews and photos from satisfied customers. I ordered a ring, and the quality is amazing. Their customer service was brilliant when I queried the length of time the delivery was taking, (I’m in Australia). They replied promptly and tracked my package. I’ll have no hesitation in buying more jewellery from this company.

24 October 2024
Unprompted review
THESWAF logo

Reply from THESWAF

Thank you for your comment.

Rated 1 out of 5 stars

Who sends a ring with no stone in the…

Who sends a ring with no stone in the setting???
I was sent a ring with no stone in the setting. The lack of customer service was deplorable. I never received an email response to several emails . I only received responses to the Shopp app. The last response was “do I have to tell you 30 times that the ring will be sent on Tuesday?” Ummm, no, once would be great along with a tracking number. I have kept photos of the conversation.
I will never again purchase from this company. All I wanted was an email not an app response. As far as I’m concerned it was a huge waste of money and time. I’m thankful I didn’t purchase all of the products I intended on purchasing. I will be absolutely shocked if a replacement ring is shipped. I guess it will be a huge surprise due to the lack of communication and no tracking number.

13 September 2024
Rated 5 out of 5 stars

Ordered a ring

Ordered a ring. Didn't hear anything initially so I reached out. Was advised the original product was not up to standard and that a new one was being fabricated. Ring arrived, looks amazing and you can feel the quality. Will definitely be ordering more rings.

10 September 2024
Rated 1 out of 5 stars

Garbage product

Garbage product. The fact I was charged $100 for a cracker jacks ring is mind blowing. Looks nothing like the add. The detail is non existent. The gold plating is laughable. Looks like someone took a rattle can of gold rusto to it and called it gold plated. Needless to say I will not be a return customer.

2 September 2024
Show reviews in all languages. (120 reviews)

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