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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir Manufacturer
  2. Clothes and Fabric Manufacturer
  3. Corporate Gift Supplier
  4. Custom Label Printer
  5. Fashion Accessories Store
  6. Promotional Products Supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning Workmanship!

The custom embroidered patches I ordered were delivered promptly and exceeded all expectations. They're think and durable, with an impressive level of detail. The design was replicated perfectly, even with more than 9 colours involved. You can tell these patches are built to last. I'll be back for more!

16 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating - We can’t wait to have you back at THE/STUDIO. Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Pair of Perfection

I've always struggled to find socks that fit just right and don't slip down throughout the day. The/Studio's custom sock design process was a game changer! They helped me create the perfect pair, considering my foot shape and preferences. The quality is exceptional, and they've become my go-to for everyday wear.

13 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so delighted for the excellent review and we appreciate your 5-star rating! We're glad that customers like you are having a great experience at THE/STUDIO. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Great Value for Money

I've ordered custom pins from other companies in the past, but The Studio has by far exceeded my expectations. They quality of the pins is expectational, and the price is very competitive. I'll definitely be recommending them to my friends and collegues.

16 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for choosing THE/STUDIO and for taking the time to provide a 5 star rating! We really appreciate your business and your feedback. We look forward to helping you to create additional custom products in the future! Hope you'll return soon!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Excellent Customer Service

From start to finish, the experience with The/Studio was fantastic. The team was incredibly helpful and accommodating. They worked closely with me to create the perfect design, and the turnaround time was impressive. I couldn't be happier with the final product.

10 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks so much for giving us your take on how we are doing and for taking the time to leave us a 5 star rating. We value your business and your feedback. Thanks for sharing and we look forward to your next purchase soon.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Impressive Results

I'm extremely pleased with the hang tags. I received from The/Studio. They feel luxurious and have a professional finish, which has significantly enhanced the presentation of my products. The ordering process was simple, and their design team was helpful in ensuring my vision was executed to perfection. They exceeded my expectations, and I would not hesitate to recommend them to anyone seeking high quality custom tags.

18 September 2024
Unprompted review
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Reply from THE/STUDIO

We are so delighted that you rate our service a 5 Star as we strive to provide just that for all our customers and we appreciate your feedback. Please feel free to reach out for more custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Great woven labels at a reasonable…

Great woven labels at a reasonable price. Ordering process was easy. My proof was done quickly and the customer service was great. The labels are stunning.

7 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate the excellent rating! Your review means a lot to us and we will make sure to share this with the team. We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Perfect for Corporate Gift

We ordered a batch of custom pins for our top clients as a token of appreciation. The pins arrived on time and were even better than we expected. They're a great way to show our clients that we value their business. The team at The/Studio was fantastic to work with - they were very attentive to our needs and ensured that the final product was exactly what we wanted.

11 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate you sharing this great 5-star review! Your feedback makes all the hard work worthwhile! We will make sure to share this with the rest of the team to keep up the amazing work. We can’t wait to have you back anytime you need help in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Touch of lass

I was blown away by the craftsmanship of the coins from The/Studio. They're a perfect blend of tradition and modernity. The attention to detail is impeccable, and the design is both elegant and timeless. A truly top notch product!

18 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks for sharing your positive and 5-Star rating with us! We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Top Notch Patch

I've been searching for quality woven patches for my custom jacket project, and I've finally found them in The Studio. Their patches are simply superb. The attention to detail is impeccable, and the craftsmanship is top notch. I'm incredibly impressed!

8 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks for sharing your positive rating with us and for choosing THE/STUDIO. We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Top-Notch Team

I was absolutely delighted with the custom pins I ordered from The/Studio. The design process was a breeze, and the team was incredibly helpful and patient. The quality of the pins is exceptional - they feel sturdy and the enamel work is beautifully done. I couldn't be happier with my purchase!

18 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are incredibly grateful that you took the time out to leave us a 5-Star review and rating - we can’t wait to have you back at THE/STUDIO! Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Stylish Gift for the Modern Gentleman

I purchased one of The/Studio's custom money clips as gift, and it went down a treat. The recipient love the engraving and the choice of metal. The clip is practical yet incredibly stylish, making it an ideal present for someone who values elegance and simplicity in their daily accessories. Will definitely be ordering again for future occasions.

9 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star rating and taking the time to share your experience with a great review! We can’t wait to have you back anytime and look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Outstanding Quality and Service!

I ordered custom hang tags from The/Studio fr my clothing line, and I am thoroughly impressed. The quality of the materials and the attention to detail are absolutely top notch. I was able to choose the exact size, material and finish I wanted, and the final product has elevated the overall presentation of my bard. The customer service team were incredibly helpful, guiding me through the process and ensuring everything was perfect. I highly recommend The/Studio for anyone looking to create bespoke hand tags that really make an impact.

1 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you for sharing this 5-star review! Our aspiration is to keep you as one of our most valued customers. We look forward to helping you when you make your next order and more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Polished and Professional Lapel Pins

We were delighted with the professional finish of the custom lapel pins we ordered from The Studio. Every pin was consistent in quality, and the overall design was flawless. The team's communication throughout the process was clear, and they took care of every detail. A great company to work with!

9 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are incredibly grateful for sharing this 5-Star rating! Thanks for the positive review and your feedback is greatly valued. We look forward to to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Elevates Brand Image

Our custom coins from The/Studio have given our brand an air of prestige. We distributed them as part of a client appreciation campaign, and the response was overwhelmingly positive. The coins have a weight and craftmanship that really impress, making them a memorable keepsake. Excellent quality and a fantastic branding tool.

4 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so grateful for your 5-Star review. We are thrilled that you enjoyed your experience. Thanks for sharing. We're looking forward to working with you on creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Perfect Corporate Gift Solution

We were searching for unique, high quality gift for our clients, and The/Studio's custom pins were a fantastic choice. The pins were tastefully designed, and the craftmanship was excellent. They gave a real touch of class to our corporate gifts, and we've had nothing but compliments from our clients.

11 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We're happy to see that you had a 5-Star experience at THE/STUDIO. Your review means a lot to us. We can’t wait to have you back soon in creating additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Exquisite Craftmanship and Top-Notch Service

I ordered custom enamel pins from The/Studio for my business, and I couldn't be more impressed. The pins were beautifully crafted, with crisp detailing and a smooth finish. The entire process, from design to delivery, was seamless, and the team was attentive to every detail. Highly recommended if you're looking for a professional and polished product.

10 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate your 5-star review! We will share this with the team to keep up the standard of service and good work. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Must-Have for sock Lovers

The studio's custom socks are incredibly stylish, comfort and well made. The design process is easy and fun, and the final product is sure to impress. I'm already planning my next order for my shop!

3 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We are so delighted for the excellent review and we appreciate your 5-star rating! We're glad that customers like you are having a great experience at THE/STUDIO. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Penny for Your Thoughts

If you're looking for a unique and memorable gifts, look no further than The/Studio. Their custom coins are a fantastic way to show your appreciation. We'll definitely be ordering more in the future.

10 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thanks so much for giving us your take on how we are doing and for taking the time to leave us a 5 star rating. We value your business and your feedback. Thanks for sharing and we look forward to your next purchase soon.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Tailored to Perfection

I wanted some hats for my store that were unique and reflected customers personal style. The/Studio's design process was incredibly collaborative, and they were able to bring my vision to life. The finished product is a masterpiece. It's clear that they take pride in their craftsmanship.

4 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

Thank you so much for choosing THE/STUDIO and for taking the time to provide a 5 star rating! We really appreciate your business and your feedback. We look forward to helping you to create additional custom products in the future! Hope you'll return soon!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Reliable Supplier

I've been using The Studio for all of my store custom pins needs, and I've never been disappointed. They are a reliable supplier with a great reputation. I highly recommend them to anyone looking for high-quality, custom pins.

4 September 2024
Unprompted review
THE/STUDIO logo

Reply from THE/STUDIO

We appreciate the excellent rating! Your review means a lot to us and we will make sure to share this with the team. We look forward to working with you on your future projects.

Sincerely,

THE/STUDIO Team

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