This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top qu... See more
Company replied
Wonderful quality straps with first class service. The order was quickly picked up and shipped quickly - and onto my watch within 48 hours of ordering. I have also ordered custom-made straps in the pa... See more
Company replied
I've ordered a number of straps from them, 5 or 6, dn't even remember how many, mostly nato straps, I love the design and colors, and the quality. But besides the straps, their customer service is als... See more
Company replied
Company details
Information provided by various external sources
A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!
Contact info
United Kingdom
- info@thestraptailor.com
- thestraptailor.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Strap is amazing
Strap is amazing. So easy to install. No tool needed. Fit like a glove. High quality, truly elevates the watch.
13 April 2026
Reply from The Strap Tailor
Ah thank you. That is a lovely review. You are very welcome and I am pleased to hear you love the new strap. I hope to welcome you back again in future. All the best, David & The Team
Reply from The Strap Tailor
Thank you Terry for a great review. I am pleased to hear you enjoyed working with us and that you love the product. You are most welcome and I hope I see you again in future. All the best, David & The Team
Reply from The Strap Tailor
Thanks David, truly appreciate you taking the time to leave a review. What a gent. I hope to welcome you back soon. All the best, David & The Team
Watch what happens.
Easy to order a custom watch band for the priceless treasure with a tired band that need a upgrade.
The staff is very helpful and responsive.
The material on offer are top notch quality.
The value of my Omega with the new Blue Ostrich Band has increased.
Order anything they have or anything you want with confidence and safety.
27 May 2026
Unprompted review
Reply from The Strap Tailor
Thank you Ronald for your lovely review, really appreciate that! You are always welcome here, it was our pleasure. So pleased you love your ostrich strap, its a sublime skin isn't it. I hope to welcome you back soon, all the best - David & The Team
This is the go to place for watch…
This is the go to place for watch straps. Vintage to modern watches with various quick release straps. Have ordered multiple times - always excellent quality and swift delivery.
13 April 2026
Reply from The Strap Tailor
Thanks so much James for your kind review. So pleased to hear that. You are very welcome any time. Its a pleasure to welcome a repeat customer back each time. All the best, David & The Team
Great as always!
I've ordered multiple times from The Strap Tailor and will again soon! Excellent quality and always follows special requests.
8 April 2026
Reply from The Strap Tailor
Thanks so much Scott. Always lovely to see a repeat customer back again and its a joy to work with you. I hope to continue to create you some great straps in future. All the best, David & The Team
When I want value for money for leather…
When I want value for money for leather watch straps, I go to The Strap Tailor
26 May 2026
Unprompted review
Reply from The Strap Tailor
Thank you Nickolaus. You are most welcome of course. Its lovely to see you and I do hope to welcome you back again soon. Enjoy your straps! All the best, David & The Team
Extremely dishonest and frustrating…
Updating my review after the company's response.
I acknowledge that the company has provided its explanation. However, my review reflects my actual experience as a customer.
I work remotely from home and was present throughout the entire delivery period. No courier ever rang my doorbell, no delivery card was left, and I never received any customs payment request that gave me a realistic opportunity to resolve the issue before the parcels were returned.
The company refers to carrier contact attempts and customs notifications. Unfortunately, none of those communications ever reached me in a way that allowed me to act.
The result was that two separate orders never reached me.
What matters most to me is not whose system failed — the carrier's, customs', or the retailer's. What matters is the customer experience. As a customer, I paid for products that never arrived, spent weeks trying to understand what had happened, and had to repeatedly contact support before the matter was finally resolved.
International customers should be aware that:
• import duties may apply,
• parcels can be returned before the issue is resolved,
• shipping costs may be retained even when the products are never received.
While the product value was eventually refunded, the overall experience was frustrating, time-consuming, and disappointing.
Based on my experience, I would not order internationally from this company again.
5 January 2026
Reply from The Strap Tailor
Thank you for taking the time to share your experience — we're genuinely sorry it ended in frustration.
We want to gently clarify a few points for anyone reading, as our records show a slightly different picture. Both parcels were dispatched promptly and tracked through to your destination country, where they were held by the local customs authority pending import duties. These charges are levied by your country's customs office, not by us, and unfortunately they sit outside our control. Our shipping policy — linked to and documented in multiple locations on our website — does set out that international duties are the recipient's responsibility, and that parcels returned to us after non-collection are refundable minus original shipping costs.
Tracking confirmed multiple contact attempts from the carrier before the parcels were returned to the UK. We appreciate that customs notifications can sometimes go astray or land in spam, and we're sorry that appears to have happened here.
Once the parcels arrived back with us, we issued refunds in line with our published terms. We understand this wasn't the outcome you wanted, and we're sorry the experience fell short of expectations.
I don't believe your experience is at all reflective of the service you received or that all of our other happy international customers receive. I wish you all the best though, and have a great day.
All the best, David & The Team
Thanks so much and thanks for the…
Thanks so much and thanks for the beautiful work, we're enjoying the straps we've received! Wonderful craftsmanship.
7 April 2026
Reply from The Strap Tailor
You are most welcome Greg, thank you very much for leaving a lovely review. You are welcome any time and I do hope to see you again soon. All the best, David & The Team
Reply from The Strap Tailor
Thank you very much, you are so welcome! So pleased you are liking your new strap and I do hope to see you again soon.
All the best, David & The Team
Excellent straps.
The straps are well made and attractive. There is a wide variety of designs and materials, and they come in different sizes so they fit very well and suit most watches. The straps arrived quickly after placing the order. Thoroughly recommended!
14 April 2026
Reply from The Strap Tailor
Thank you so much. Lovely that review! You are most welcome of course. I hope you enjoy your straps and we see you again soon. All the best, David & The Team
excellent product
excellent product , 2 straps for my Breitling watch . Communication was outstanding , we discussed options and ended up going bespoke . super easy process and fantastic product
22 May 2026
Unprompted review
Reply from The Strap Tailor
Thanks so much John for your kind review. So pleased to hear that feedback both about my straps and also our service. You are most welcome and I hope to see you soon
All the best, David & The Team
Two Bond Nato straps from Amsterdam
Ordered two Bond Nato straps from The Netherlands.
Both have excellent quality and got delivered really fast! If I am looking for new straps, I will always check out The Strap Tailor!
13 April 2026
Reply from The Strap Tailor
Thank you for the kind words — great to hear the Bond NATOs made it across to the Netherlands quickly and that the quality landed well. Really appreciate you keeping us on the shortlist for next time.
All the best,
David & The Team
Outstanding straps and customer service!
13 April 2026
Reply from The Strap Tailor
Thank you Mayo. You have called out the two things that we focus most of our attention into. So its genuinely lovely to hear that. I hope to welcome you back again in future. All the best, David & The Team
Reply from The Strap Tailor
Thank you Sarah for that lovely review. You are most welcome and I do hope to welcome you back again in future. All the best, David & The Team
Fast delivery and great quality…
Fast delivery and great quality Milanese strap. Wouldn’t hesitate to order again
13 April 2026
Reply from The Strap Tailor
Thank you so much Paul. Lovely to hear that feedback. I hope to see you again soon. All the best, David & The Team
Excellent communication and timely…
Excellent communication and timely delivery of custom made straps Excellent quality and attention to detail. Both straps were exactly how I envisioned them to be.
9 April 2026
Reply from The Strap Tailor
Thank you for taking the time to write this Richard. Matching what a customer has in their head is the trickiest part of a custom build, so it's genuinely satisfying to hear both straps landed on the brief. Enjoy them on the wrist.
All the best,
David & The Team
Excellent Craftsmanship!
The watch bands that I received exceeded my expectations. The quality of the leather was only exceeded by the craftsmanship provided.
2 April 2026
Reply from The Strap Tailor
Thank you for the kind words — really pleased the straps exceeded expectations. The leather and the hand-finishing are the two things we put the most care into, so it means a lot to hear them both called out. Enjoy wearing them.
All the best,
David & The Team
Very pleased
It's my first purchase from The Strap Tailor and I'm very pleased with the whole experience.
I will definitely purchase again.
13 April 2026
Reply from The Strap Tailor
Thank you Rob, you are very welcome and thank you for working with me. I do hope to welcome you back again soon. All the best, David & The Team
Really beauteful strap
10 April 2026
Reply from The Strap Tailor
Thank you Paolo for the lovely review, you are most welcome and I do hope to see you again soon. All the best, David & The Team
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