The Stately Hound Reviews 21

Very slow delivery, much longer than advertised. No response to emails.
Shabby service = no repeat business.

Not getting a response on email - just being ignore so perhaps this might generate a response.
Ordered an item and it didn’t arrive. Waiting almost a month at this point.

Excellent customer care when I had an issue with dog tags - which are high quality & exactly as described. Quickly resolved my issue.

Excellent fast response to faulty collar - replaced without question and even added in the tag which had been attached. Friendly and clear communication, thanks.

I used the website and when I input my change of address it did not update the shipping address. I then saw it may (but it cannot be confirmed) have been delivered to my old address - they said that they had not received but if they had they return to sender.

I admit I should have checked again on the shipping address but I thought if you were changing all the other details this would have changed too.

I then rang customer service and instead of finding a resolution - well... it did not go well at all! I explained what happened and even told him how I had asked the people at the address - his first blunt response was "Well, its your fault". I then waited for some way of resolving the issue and he said nothing. So I responded, "well I wont buy from you again".

Well then he really got his proverbials all twisted and started on the passive aggressive comments like "Well, I was going to help you..." I have worked in customer service roles for many years and that is a sure fire way to get into an argument with a customer.

There are few times I have ever had in my life that I have been so upset by someone's rudeness - but today was one of them. I cannot believe how patronising they were - telling me not to interrupt - when they were interrupting themselves. The whole experience reeked of someone who felt they had the right to be rude. Which was not necessary and hurtful.

What I would like to say is - when is this person going on some customer service training? If not, please rethink ever ringing or dealing with this company.

Surprised with the other reviews as I've only had a good experience.

Quality products - I'd recommend the dog treats!

Couldn't be happier with my new collar and tag for Rupert. Made a little error with entering my old home address, but the team were super helpful in rectifying it for me. Definitely recommend x

Fast service and delivery but not worth the price already the colour has Tarnished after about 4 days and the ring hole won't last long as it will rub away. Better ones out there

Excellent service. Couldn’t be happier with my purchase from the stately hound.

Dog tag and Poo bags.

The dog tag is great quality!! and super cute, poo bags fab.

Fantastic customer service, can't fault them.

Please doing business with.

Thank you Stately Hound :-)

I ordered two fairly pricey custom dog tags from here. They forgot to process the first order so that it wasn’t even dispatched for an entire week, which they then lied about. The second item I purchased did not actually show the picture of my dog properly as it did not remove the background as advertised. I’m sadly left to say that the quality of the service and products here are poor for a high price. I would not recommend them.

Love my collar and lead set, the Clair was super helpful in helping me select the right size collar for my Cockerpoo.

The parcel was never received. Their support team didn't get back properly after sending more than 5 emails.

Very disappointing service. There were IT issues with the Stately Hound website when attempting to purchase a dog tag. Having called the company and spent over an hour going through the issues they kindly offered a free dog tag for my time. That was six months ago. I have sent three e-mails via their website to prompt them - they have never even bothered to reply Poor customer serrvice. A poor show all round. I will shop elsewhere in future.

I recently bought a dog collar, lead, and dog tag from Stately Hound, and I'm very pleased. The quality is excellent, with durable materials and a stylish design. The customization on the dog tag was precise and clear. Ordering was easy, and delivery was quick and well-packaged. Highly recommend Stately Hound for top-notch dog accessories!

Fantastic service and a quality product
Put the wrong phone number on the dog tag order, somehow Stately Hound got it right.
Thank you guys.
PS Stan loves his collar

This is a brilliant company - bought a personalised dog tag - had a little hiccup with the web site that wouldn’t accept my payment but spoke to a lovely chap on the phone and he sorted it in a jiffy - received my delivery two days later - tag is very good quality and wouldn’t hesitate in using this company again or recommending to friends

Great company, quality and quick delivery. Ordered collars, leads and ID tags for my dogs and they’re amazing quality.

Another Great order from the stately hound I had to order another tag as I changed my phone number and I was after high quality again so here I am again

Very high quality tag the workmanship is remarkable and I am very pleased with the result I have this for my short haired Lurcher and looks fantastic. Will be back soon to review my next order for a collar

The first time I bought tags they were lovely apart from one with poor printing which the company rectified. I ordered different ones this time and they are horrible. The tag itself is really rough and so is the engraving on the back. I have very thin skinned dogs so would be concerned these rough tags would rub their necks. I contacted the company and said I would like to return them and why.
I would like to exchange these rough tags for smooth brass ones but have had zero response from this company yet they keep sending me mails with offers to buy more.