Source Insurance Reviews

1,441

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4.9

Insurance Broker

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the incredible helpfulness and professionalism of the staff, noting that representatives always take the extra time to explain everything thoroughly. People deeply appreciate the reassuring support provided when managing insurance renewals and policy updates. Some people were satisfied with the prompt response times and efficient communication channels available to users. Consumers also mention that speaking with real people instead of automated bots makes resolving unexpected issues remarkably fast and pleasant. Reviewers frequently express gratitude for the clear guidance, friendly demeanor, and smooth assistance received during every single call.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional interactions across... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, friendly, and efficient... See more

Response time

Customers had positive experiences with response time, frequently highlighting fast resolutions and minimal... See more

User experience

Users describe positive interactions with user experience, highlighting a stress-free and smooth process... See more

Reviews shaping this summary

Company replied

I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more

Company replied

I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more

Company replied

Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more

Company replied

Company details

About Source Insurance

Written by the company

Welcome to Source Insurance.

The home of hassle-free insurance at fair and square prices.

We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.

We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.

We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.

Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.

Our Customer Promises

Written by the company

Fair and Square Pricing: Build the cover you need from big-name partners.
Experts You Can Trust: No tricks, no jargon, no mystery!
It’s All Hassle-Free: Quick to quote, easy to understand.
Customer Service That Cares: Real people, not just robots.

Life Changes. Choose Home Insurance That Can Keep Up

Make Unlimited Changes and Cancel Anytime

- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices

Contact info

Global Reach, CF11 0SN, Cardiff, United Kingdom
02920 265 265
help@sourceinsurance.co.uk
thesource.co.uk

4.9

Excellent

1K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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17 April 2026

Unprompted review

Reply from Source Insurance

Apr 20, 2026

Good morning, Mark.

Thank you for taking the time to leave us a great review. We're pleased you found your recent experience quick and understanding.

Kindest regards,
Owen, Marketing Executive.

Apr 17, 2026

Very efficient

Very efficient, approachable and knowledgeable.
This goes for all the staff that work in the company, especially Roy who goes the extra mile above and beyond what I initially ask for.
Highly recommend.

17 April 2026

Unprompted review

Reply from Source Insurance

Apr 20, 2026

Good morning, Joanna.

Thank you for leaving us such a great review about your recent experience with Roy. We're pleased he was able to go beyond your expectations to ensure you left with the best outcome possible.

Kindest regards,
Owen, Marketing Executive.

Apr 17, 2026

Quick and easy

Had to use the live chat service today to update bank details. The agent was prompt with responses, didn’t rush me when I was looking for the details for security answers and actioned the request within 5 minutes. Excellent bit of customer service!

17 April 2026

Unprompted review

Reply from Source Insurance

Apr 20, 2026

Good morning, Lewis.

Thank you for taking the time to leave us such a kind and detailed review. We're pleased you found the outcome you were looking for when using our LiveChat service.

Kindest regards,
Owen, Marketing Executive.

Apr 16, 2026

good all round service, product and system

We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, which is easy to use. She was friendly and really helpful, letting me use real life scenarios to get confidence with the system

16 April 2026

Unprompted review

Reply from Source Insurance

Apr 17, 2026

Good morning, Caroline,

Thank you for such a fantastic review - we really appreciate you taking the time to share your experience.

It’s great to hear that you found Source to be a competitive option and that the system has been easy to use. I’ll be sure to pass your kind feedback on to Sharon - she’ll be delighted to hear that her support and approach made a difference, especially in helping you build confidence using real-life scenarios.

Thanks again for your feedback, and we look forward to continuing to support you. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 15, 2026

Easy to cancel using the online chat…

Easy to cancel using the online chat service, fast responses

15 April 2026

Unprompted review

Reply from Source Insurance

Apr 16, 2026

Good morning!

Thank you for your kind feedback - we’re really pleased to hear that you found our online chat service quick and easy to use.

We’re sorry to see you go, but we’re glad we could make the process straightforward for you. If your circumstances change, we’d love for you to consider us again in the future.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 15, 2026

Hannah was great!

Hannah was great! Kind and efficient. She helped sort out the correction I needed and I got an amended policy discount as a result!

15 April 2026

Unprompted review

Reply from Source Insurance

Apr 16, 2026

Good morning, Eliza,

Thanks so much for leaving such a lovely review.

I'm so pleased that Hannah was able to support you with updating your policy so efficiently. I will be sure to pass on your feedback, as I know she will be delighted to receive it.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 14, 2026

Ryan was really patient and…

Ryan was really patient and understanding. Resolved the policy issues swiftly.

14 April 2026

Unprompted review

Reply from Source Insurance

Apr 15, 2026

Good morning, Mike.

Thank you for leaving us such a wonderful review. We're pleased Ryan was able to sort your issues quickly and show patience in what can be a stressful time as a policyholder.

Have a nice day,
Owen, Marketing Executive.

Apr 14, 2026

needed to inform of a solar panel…

needed to inform of a solar panel installation, spoke to Ryan who who was professional and patient, he checked all the details and put my mind at rest, thanks Ryan

14 April 2026

Unprompted review

Reply from Source Insurance

Apr 15, 2026

Good morning, Michael.

Thank you for taking the time to leave a great review. We're pleased Ryan was able to help you with your situation, relieving you of stress.

Have a nice day,
Owen, Marketing Executive.

Apr 13, 2026

Very prompt and helpful

13 April 2026

Unprompted review

Reply from Source Insurance

Apr 13, 2026

Good afternoon, Matthew,

Thanks so much for leaving us this fantastic 5 star review.

I am pleased to read that your LiveChat with Hannah earlier was efficient and helpful. I will ensure I pass your feedback on to her, I know it will mean a lot.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 10, 2026

Quick and painless

Quick and painless. Ryan was very helpful.

10 April 2026

Unprompted review

Reply from Source Insurance

Apr 13, 2026

Good morning, Elizabeth,

Thank you so much for leaving this brilliant 5 star review.

I’m really pleased to hear that you were happy with the service you received from Ryan on LiveChat.

I’ll be sure to pass on your kind feedback to Ryan - it will mean a lot to him.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 10, 2026

New policy

Very efficiently sorted out my new insurance
Answered all my questions -was very patient
Lovely telephone manner
Thank you Tom you got me insurance that is half the price of the one I’m paying now -very grateful

10 April 2026

Unprompted review

Reply from Source Insurance

Apr 13, 2026

Good morning, Gillian,

Thank you for taking the time to leave such a brilliant review.

I’m really pleased to hear that Tom was able to support you with your renewal and find the right policy at the right premium. We’re delighted to have the opportunity to look after your insurance needs for a further 12 months.

I’ll be sure to pass on your kind feedback to Tom - it will mean a lot to him.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 10, 2026

Top notch advice

Adviser was patient with me and made sure all my questions were answered

10 April 2026

Unprompted review

Reply from Source Insurance

Apr 13, 2026

Good morning, Osas!

Thanks so much for taking the time to leave this brilliant review.

I am so pleased to hear that you were happy with the service you received last week and that our adviser answered all of your questions. It's great feedback, which I will definitely share with the team.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 10, 2026

Information provided was good and the…

Information provided was good and the cal received on time

10 April 2026

Unprompted review

Reply from Source Insurance

Apr 10, 2026

Good afternoon, Shailesh,

Thanks so much for taking the time to leave this great review.

I am really pleased to hear that you found the information helpful and that the call was received on time. I will pass your feedback on to Tom, I know he will be very happy to hear it.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

Apr 9, 2026

The agency helped me very quickly with…

The agency helped me very quickly with very easy instructions.

9 April 2026

Unprompted review

Reply from Source Insurance

Apr 10, 2026

Good morning, Sue,

Thank you so much for taking the time to leave this great review.

I am so pleased to hear that the team were on hand to support you with easy instructions so promptly. I will be sure to pass on your lovely feedback to them.

Thanks again for sharing your experience with us. Have a great day.

Kind regards,
Mark Phillips
Head of Customer Experience

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