I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
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See what reviewers are saying
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more
Company details
Written by the company
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
Contact info
70 CKR House, East Hill, DA1 1RZ, Dartford, United Kingdom
- info@thesolesuppplier.co.uk
- thesolesupplier.co.uk
4.1
Great
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Company is a piece of scamming TRASH.
Company is a piece of scamming TRASH.
DO NOT BUY FROM THIS COMPANY
I ordered and paid £255 for a size 10 of the new Jordan 4 Wet Cements. Not only did they take forever to come. They have creases and marks all over them. Creases to the point you know one of the scummy workers tried them on. I emailed them asking for a returns form so i can exchange for a pair up to shelf quality standards. But they told me no “we dont not offer refunds or exchanges as this is a nike production error and where there is mass production some pair will come out imperfect and we do not hold accountability” absolutely shocking and poor customer service. I know never to buy from your shocking company again.
This trash company have now flagged and reported my review as “harmful or illegal content” which means and proves they know they done wrong.
This flag was refused by trust pilot as the review is within their guidelines. So Solesupplier have now flagged my review as “Defamatory Content”. What a joke of a company trying to cover their tracks of absolutely poor quality control and customer service.
7 August 2024
Unprompted review
Reply from The Sole Supplier
Hi Bailee - I hope you are well. We're sorry you feel this way about The Sole Supplier - We have no record of your order and you have not responded to TrustPilot's outreach regarding your order details.
If you wish to discuss your case in further detail, please email info@thesolesupplier.co.uk.
I received what i’ve ordered without…
I received what i’ve ordered without any problem.
6 August 2024
Unprompted review
Had never ordered from here before so…
Had never ordered from here before so was skeptical at first but ordered brand new nike air max 95 baltic blue’s & they arrived within a few days perfect condition & cheapest price i could find anywhere else, will definitely order again from here
15 July 2024
Unprompted review
Poorly packaged damaged
Poorly packaged, resulting in damaged box, considering this is a collection peice, now my collection is ruined
1 July 2024
Unprompted review
Emily was amazing from start to finish…
Emily was amazing from start to finish 😃 emailed me every step of the way, very quick replies and made sure I had the best experience. Will definitely be ordering again x
8 July 2024
Unprompted review
Very disappointed with this company
Very disappointed with this company. We paid £316 for Adidas Preditor Elite football boots. The the sole has split and both have cracked after 3 months. My son has also suffered with several nasty blisters from these boots. Contacted Sole supplier who have told us nothing can be done!! Not what you expect when you pay this much for a pair of football boots!!
Poor customer service.
Will not be purchasing from them again!!
30 June 2024
Unprompted review
Reply from The Sole Supplier
Hi KGabb. We appreciate the feedback, we're sorry to hear about the experience with your football boots.
If the product had been received this way, then of course we could assist here but as the product was purchased 3 months ago and worn, unfortunately there is no further action we are able to take.
Additionally, the prices on our marketplace are set by the sellers and we have no control over this.
Everything went smoothly highly…
Everything went smoothly highly recommend
21 June 2024
Unprompted review
Can't fault this company in anyway very…
Can't fault this company in anyway very well packaged, arrived right on time! Would definitely buy again!.
10 June 2024
Unprompted review
Reply from The Sole Supplier
Hi Stuart, thank you so much for your kind review. We're so glad that your order went well and hope to see you again soon!
Really good customer service
Really good customer service. My tracking took 4 days chatted to Caitlan and I received update the next day with great communication throughout. Would buy from this company again.
6 June 2024
Unprompted review
Reply from The Sole Supplier
Hi Sandra, thank you so much for your kind review. We're so glad that your order went well after the small delay and hope to see you again soon!
Quick and Reliable
Quick and Reliable
My trainers came within 2 days and the service was incredible.
7 June 2024
Unprompted review
Reply from The Sole Supplier
Hi Tomi, thank you so much for your kind review. We're so glad that your trainers came so quickly!
Quick hassle free delivery
Quick hassle free delivery! Ordered from a restock, super pleased with trainers and price!
5 June 2024
Unprompted review
Reply from The Sole Supplier
Hi Tracy, thank you so much for your kind review. We're so glad that you love your trainers!
Fast and reliable
My first time using the app, it was a flawless transaction. Got my pair within a few days, will definitely use it again.
4 June 2024
Unprompted review
Reply from The Sole Supplier
Hi Clarence, thank you for your kind review. We're so glad everything went well for you and hope to serve you again in future!
No faults what so ever
No faults what so ever!
Fast dispatch and delivery. When I’ve had a concern, I’ve got an email reply within a couple of hours. Ordered a couple of times now and can definitely say I’d order again! Thank you.
4 June 2024
Unprompted review
Reply from The Sole Supplier
Hi JS, thank you so much for your kind review. We're so glad we could be of help and we hope to see you again soon!
Reply from The Sole Supplier
Hi Paul, thank you so much for your kind review - we're so glad that you love your purchase and hope to see you again soon!
Brilliant experience with this company
Brilliant experience with this company. They also kept me up to date with shipping and tracking details. I would definitely recommend this company and i personally would order with them again.
29 May 2024
Unprompted review
Reply from The Sole Supplier
Hi Danika, thank you for your kind review. We're so glad that everything went well for you and enjoy your pair!
Brilliant order and transaction
Brilliant order and transaction then realised that the trainers were a touch too big . The Sole Supplier helped me to source and purchase an alternative, assisted me to arrange the return and very quickly refunded the original cost. Top service right there ! Will 100% recommend and reuse this service . Thank you to the most helpful and lovely Emily . Bravo !
20 May 2024
Unprompted review
Reply from The Sole Supplier
Hi Ally - Thank you so much for your kind words, we're so glad you had a great experience, it was a pleasure to serve you!
Great shoes, great customer service!
Great pair of shoes- just as expected plus quick delivery. Customer service was extremely helpful and thorough! Would definitely buy through them again.
23 May 2024
Unprompted review
Reply from The Sole Supplier
Hi Daisy - We're so glad to hear your pair arrived as expected and our customer service team were able to help you out, we really hope you love them!
Excellent service
Excellent service - great customer service (Emily) prompt replies and helpful - will definitely shop here again! 😊
22 May 2024
Unprompted review
Reply from The Sole Supplier
Hi Tricia, thank you very much for your kind review. We're so glad your pair arrived safely and hope to see you soon!
Good service
Expedient, good customer service. Only gripe, the Nike box arrived tattered - expected more for the amount I spent on the shoes!
23 May 2024
Unprompted review
Reply from The Sole Supplier
Hi Anthea, I hope you are well. Firstly, thank you for your purchase on The Sole Supplier Marketplace, we really appreciate it. We are so sorry to hear about the condition of the box and will be working hard to ensure this doesn't happen again in the future - We really appreciate your feedback.
Nike air Jordan 4s
I had an issue giving them the wrong address to start with. I emailed them and it was rectified straightaway. I had several emails from them to keep me in the loop where my trainers were and an email to make sure I had received them without any issues. Very happy overall and easy transaction!
23 May 2024
Unprompted review
Reply from The Sole Supplier
Hi - Thank you so much for your kind review, we're glad to hear the product arrived safely in the end! Hope you enjoy!
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