The Sole Supplier Reviews 

419
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more

Company replied

Rated 5 out of 5 stars

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more

Rated 5 out of 5 stars

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more

Rated 5 out of 5 stars

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more

Company details

  1. Events & Entertainment

Written by the company

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


Contact info

4.1

Great

TrustScore 4 out of 5

419 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(419)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jordan 4 Wet Cements

Recently purchased some Jordan 4 Wet cements and unfortunately they arrived and were scuffed on the toe box. Emily at sole supplier handled my complaint perfectly. A returns label was sent out and I was asked to let her know when they had been sent out. As soon as I had let Emily know another pair had been sent out prior to them being received by sole supplier. A new pair were received two days later. Spot on customer services.

16 December 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Tommy - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

Rated 5 out of 5 stars

Found a pair of uggs that were out of…

Found a pair of uggs that were out of stock everywhere. They arrived quickly and are perfect. 100% genuine. I'm really impressed thank you

6 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Lisa - Thank you so much for your kind review, we're so glad that your experience went well!

Rated 5 out of 5 stars

I had a delivery problem but it was…

I had a delivery problem but it was handled so well and quickly

12 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Ujebike - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

Rated 5 out of 5 stars

Emily from the customer care team

Emily from the customer care team that was dealing with ,y complaint was brilliant, she resolved the issue with my order promptly and professionally, she is a credit to your company.

Thanks from Chris

9 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Chris - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out.

Rated 5 out of 5 stars

I sent my trainers back that I brought…

I sent my trainers back that I brought by post to the wrong company!

I contacted the company and Emily arranged for them to be collected and also provided a label to send back to her.

Great customer service Emily . Thank you.

Kind regards
Lynn Corke

9 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Lynn - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out. Really appreciate it!

Rated 5 out of 5 stars

The customer service assistant Emily…

The customer service assistant Emily was amazing in helping me with my order ! I really appreciated the help, thanks Emily !

8 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Ashleigh - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out!

Rated 5 out of 5 stars

Geat service

Geat service! So easy and trainers arrived early!
Definitely will be a return customer

3 December 2024
Unprompted review
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Reply from The Sole Supplier

Hi Rob - Thank you so much for the kind review, we really do appreciate it!

Rated 5 out of 5 stars

Fantastic!

Fab! Quick delivery 🤩

19 November 2024
Unprompted review
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Reply from The Sole Supplier

Hi Darcy, thank you so much for the kind review, we really appreciate it!

Rated 5 out of 5 stars

First time using sole supplier for a…

First time using sole supplier for a pair of trainers i couldn't get hold of an in my size they came through! Now waiting on a restock on another pair to purchase again

15 November 2024
Unprompted review
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Reply from The Sole Supplier

thank you so much for the kind review, we really appreciate it - We're glad to hear you managed to get hold of the sneakers you wanted!

Rated 5 out of 5 stars

First time using The Sole Supplier ⭐️

First time using The Sole Supplier and I only have praise for them, will definitely use again.
Very easy to use, good choices available, many payment choices and extremely quick delivery. Well packaged and lovely item, thank you so much!

18 November 2024
Unprompted review
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Reply from The Sole Supplier

Hi Derek, thank you so much for your kind review. We're so glad you love your item! Really appreciate the support.

Rated 5 out of 5 stars

This company is great at everything and…

This company is great at everything and responses are very quick. 5/5 for everything.

17 November 2024
Unprompted review
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Reply from The Sole Supplier

Hi Noman, thank you so much for your kind review. We're so glad you love the Marketplace, it means alot to us! Really appreciate the support.

Rated 5 out of 5 stars

Emily from customer service was…

Emily from customer service was absolutely fantastic, she ensured I received an order in time for a birthday and went out of her way to help. would definitely buy again based on Emily's excellent customer service. Thank you!

13 November 2024
Unprompted review
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Reply from The Sole Supplier

Hi Kane, thank you so much for your kind review. We're so glad that Emily was able to help you out. We hope you enjoy the item!

Rated 1 out of 5 stars

Never again I’m using this side

Never again I’m using this side, my order got lost…. I been in touch with the support who can’t even reply to your emails… we will see if they respond to my refund .
Highly disappointed and highly don’t recommend using this side !!!!!

7 November 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Szczepan, thank you for your review. We're so sorry that your order was lost in transit. Your order has now been refunded in full and a member of our team will reach out to your shortly to confirm this. We'll escalate this with UPS to ensure this won't happen again.

Rated 5 out of 5 stars

Best price found loved the lowmels I'm…

Best price found loved the lowmels I'm sIze 3 I went up a size 4 to be safe only little gap plus insoles given so wise move quality A1

12 November 2024
Unprompted review
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Reply from The Sole Supplier

Hi Reena - Thank you for your kind review, we're so glad you love your purchase!

Rated 5 out of 5 stars

Perfect!

First time customer here. I never write reviews but feel compelled to! Was reluctant to purchase the new Wu-Tang Nikes from anywhere other than Nike due to horror stories of damaged packaging, goods, delays with delivery etc. I ordered the trainers for my son Friday and received them today, its only Tuesday! The box is immaculate and there is no reason to believe the dunks are not genuine. I ordered as a Christmas present but seeing as my son is 15 in two days, he can have them for his birthday. My not so little Wu-Tang fan will be over the moon! If for some reason they turn out to be fake, I really don't think he will care. They are stunning and im gutted they are far to big for me to borrow. Thank you Sole Supplier

12 November 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Mum of Two, thank you so much for your kind review - What a great choice! All of our listings go through an in-house legit check system which is extremely fast and very effective. Every sneaker is meticulously checked prior to being listed onsite so buyers know that what they’re getting is 100% authentic. Additionally, all of our sellers are verified by ID and bank verification before they're allowed to sell, so this adds another layer of security.

We're so glad you and your son love the Wu-Tang Dunks, we think they're great!

Rated 3 out of 5 stars

The 90% of box from shoes was damaged…

The 90% of box from shoes was damaged like somebody jumped on it. It was limited collection shoes, so I wanted to keep the box also, but, unfortunately, I have only shoes without box (1star)

Updated: the team from the store contacted and offered a certain percentage of the return of the goods, glad that there is such staff (3 stars)

29 October 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Petr - Thank you for your email. We're so sorry this has happened, we're going to get somebody to reach out to you personally to rectify this for you!

Rated 5 out of 5 stars

Perfect

Perfect , got the shoes and size I wanted and so fast getting here

29 October 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Matt - Thank you for your kind review, we're really glad you received your item quickly. Hope to see you again soon!

Rated 5 out of 5 stars

So happy!

Delighted with my new trainers,fast delivery,and kept well updated from buying to delivery.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

I’m still waiting for my order

I’m still waiting for my order. It feels like a scam site!

7 October 2024
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Smiley Smiles - Thank you for your review. We have no record of your order and would like to look into this for you ASAP - Please can you email info@thesolesupplier.co.uk with the subject 'TRUSTPILOT' and we'll look into this immediately for you?

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