SolarCentre Reviews 

Avoid this company.

My complaint has been ongoing for over a month, with slow responses, repeated delays, and customer service that I found patronising and dismissive. Despite explaining the issue multiple times, my concerns were repeatedly ignored and I was asked the same basic troubleshooting questions instead of my return request being dealt with.

This should have been a simple issue to resolve, but it turned into weeks of frustration with no meaningful customer service. Based on my experience, I would not buy from this company again and cannot recommend them.

Wow unbelievable poor customer service. Ordered lights 13th June arrived 14th. Phoned 15th wrong items said they would send items out and I would have them next day. Returned the wrong items a week later still not received my lights. Phoned Monday morning said will be with you tomorrow.Thursday still no lights so phoned this morning asked for refund when I explained why it was oh ok😳
I’m afraid the service is not ok

First time using this company and the wrong order has been received. No response from them despite 3 days and two mails.. can’t return them until they issue a return label.. very poor customer service.

Purchased 7 re-chargeable Flickering flame garden lights 03/25. 1 spike broke after 3 months which was replaced. A further light broke in May 2026 and I had to battle to get a £20 voucher for a £25 light, which I could use when re-purchasing. A further 4 lights have broken so I won't be re-purchasing. So I'm out of pocket. Will be interesting to hear what they say about the latest light failures.

First purchase. Ordered the solar sphere stake lights, they look stunning. Clear instructions and well packaged. Waited the 5 days of solar charging before switching on, and as said “stunning”, they look good quality and value for money. Obviously early days, but reading other reviews it seems like the company acts on any problems, so I will be quite happy to order again.

Ordered yesterday as spotted some very cute mushroom lights.

Order came today, highly excited, brought inside to open. Did think the package seemed large, but I hadn't checked the size of the lights (typical for me). On opening I have someone else's order, the name on the bag is mine but the contents are not.

Have emailed but got a response saying that they'd reply in 1-3 days.

Waiting on a response.

The solar centre has a fantastic range of lights and we have bought many of them over the years for our garden and also as gifts to friends. When some fairy lights stopped working recently we received excellent customer service from Ella and the faulty ones were replaced straight away. I really recommend this company and their lights have given us much pleasure over the years.

Absolutely excellent service good product will definitely use again

Absolutely appalling experience from ordering through to customer 'service'. I ordered an item as a gift to be sent to an address other than mine. I had to check a box stating delivery address was different than billing and enter this address - fine. Website did not ask me if this was to be a default mailing address. THEN i ordered something for myself. I was asked to and actually ENTERED my own address, pressed enter...and the order was immediately completed and sent to the address for previous order, i wasnt asked permission to send to an address other than billing. I know that the website glitched because this second order isnt showing on website but i have been charged.

Website says 'email if any issues with your order' and doesnt allow you make any changes yourself (even on orders that are showing). I do this. Customer 'service' took a working week to respond and all they said was 'order already shipped'. Didnt look into the issue on their computer. I replied that i was not happy with their response and got another reply 'we're busy, you should phone with urgent queries'.....basically solar centre customer service cba!

AVOID LIKE THE PLAGUE! Zero stars if I could! Terrible customer service, takes ages to respond. Sent me a defective item, which I sent back to them, to which they claim had no fault, so basically they are calling me a liar, and now I am awaiting a refund! I have had to file a claim against them because they are taking their sweet time refunding me. Not happy at all, and I will never buy from this company again, and if you had any sense, you wouldn't either!
Update: Promised me a refund today 01/06/2026 and they STILL HAVEN'T REFUNDED ME!

Have bought a number of products in their ranges for our garden over the past 4 or 5 months and I will be honest; they do look great. BUT I have just had to email AGAIN to inform them of more faults with the items purchased in good faith. That must be the 3rd or 4th time which surely is not right - i mean are they supposed to be able to withstand being outdoors so why the failures. Customer service responses to deal with issues and ship out replacements is good however i have real reservations about their overall product quality control standards.

Peak pro solar lights. We ordered 11 altogether. 7 have failed within 2 months. They have replaced 2 of the lights and I have requested a replacement for the remaining failed lights. This really isnt on considering they are £20 a unit. Can't be as good a quality as description on website. The batteries are rustynsonl leaking in to the units

Would leave no stars if possible, shocking customer service parcel is missing never received it won’t replace or refund basically blaming the customer

I bought the Shadworth light back in November, it failed straight way. I was sent a replacement and didn't use it over the winter so brought it out a few weeks ago, charging the solar panel (very small) for a couple of weeks. Needless to say, It didn't work. I didn't want another but was told by Solar Centre that because I was one week over the warranty ( 6 months) I couldn't be refunded or receive a credit toward a more expensive item. So I had to accept a replacement. Really bad - bad enough being sent items that don't work and then no flexibility with the 'company policy'. If I hadn't followed all the checks they tell you to before confirming the fault it would still have been under warranty. I have been a customer for years as well making several purchases. Has put me off purchasing again. So please be aware, up until now I have found the company good but something seems to have changed.

I have used the solar centre many times over the years for their products with 100% satisfaction, they provided great long lasting quality products at a good price.
Ella and Nicole in customer support are fantastic and a credit to the company.

Still waiting for refund 15/5/26 they received products on 8/5/26.
Phone lines open until 4 pm on website called at 3 pm today and say closed
Very disappointed
The mushroom lights retuned were not used as they were so flimsy they would not have lasted anytime at all due to poor quality.
Return code UN1071135
307991
Now refunded minus the postage which should have been refunded as the lights were not fit for purpose.
They said I should have watched the video about them, I said it should have been in the description.
Not a company I will deal with again.

Used solar centre for year. Fantastic products. Problems resolved efficiently,promptly and with great customer care. In our experience cannot be faulted. Keep it up. Thankyou

Just received 2 large sphere solar lights, appear to be very well made and well packaged so far impressed and hope to purchase more products from this company hopefully they last a few seasons. PBK

Would give 0 stars if I could. Bought a set of 10 Pluto post lights, put them up and 5 out 10 did not work. Contacted Customer Service and had to wait a few days for a response. Then they asked for a photo. More than two weeks on, multiple emails to and from and requests to return the lights for a refund and still no resolution. Eventually got a code for a return label but the system that generates the labels after you fill in all the relevant information does not work, the button 'create label' doesn't do anything. Still waiting for a response from Solar Centre. Terrible product and appalling Customer Service, would never buy anything else from Solar Centre.

Ordered some wall lights with the heading of free delivery. Go to pay and then get a receipt with £4.99 delivery added. This charge is for a quick next day delivery! Why would one pay for delivery on an item that is a preorder-order. Asked for full refund! We shall see how good they are at that!
UPDATE
Refund given.