Very disappointing. Ordered my product on the 6th August & still not received even though my money was taken immediately. I have spoken to the courier who’ve informed me they are still awaiting the co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fab product!! Bought the Citronella soap sponge twice now for our holidays to Greece,normally I would have at least 10 mosquito bites,never got bit once while using these sponges,would highly recommen... See more
Ordered 2 soap filled sponges with citronella to deter the mosquitos in the maldives, didn't see any so presumed they worked. Lasted all holiday, smelt lovely. Really lots of soap in them, well worth... See more
I ordered the advent calendar and Christmas selection of bath bombs . On every order I have had Soap gal has done there best to get the orders out on time,prompt delivery ,great reassurance (due to la... See more
Company details
Written by the company
Empowering women to feel good through the love of fragrance; On their skin & throughout their home. Supplying unique skincare & home fragrance scents you won't find at many other retailers.
Contact info
OFFICE 2 - APE - 1 PENNINGTON STREET, M28 3LR, Manchester, United Kingdom
- contact@scentedaromas.uk
- thesoapgalx.co.uk
3.7
Average
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Reply from Scented Aromas
Thanks for your amazing review! Check your emails!
Love Soap Gal
Superb customer service..Fantastic products that smell divine but are also kind and gentle on sensitive skin.Fantastic styles and range of fun products.
14 October 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
The best!
The products are amazing!
My daughter has eczema which flares up if different products are used. We’ve tried so many different products from soap gal now and every single one has been super gentle on her skin. 100% recommend!!
30 November 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Products are devine
Products are devine
I have had a few orders from the soap gal ,all products have been Packaged to perfection ,they all smell devine ,if I every have any queries about a product I have always had a response ,very knowledgeable,genuine company, I will be placing more orders as I cannot get enough of these products.
11 November 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Absolutely loved all products received
Absolutely loved all products received. Will definitely be ordering again
5 December 2022
Unprompted review
Reply from Scented Aromas
Thank you so much for your amazing review. Please ensure you subscribe to marketing emails to be up to date with exclusive discounts, offers and new items ahead of the general public! This can be done via the pop up box on the home page or at the bottom it states 'keep up to date' Best Wishes x
Amazing products and very helpful with…
Amazing products and very helpful with my orders.
1 December 2022
Unprompted review
Reply from Scented Aromas
Thank you for your amazing review!
The best products!
The products are amazing! My daughter has eczema which flares up if using different products, I’ve tried so many different soap gal products on her now and every single one has been gentle on her skin. Wouldn’t use anything else!
4 November 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Amazing
Excellent products. Scents are amazing. Quick delivery. Would highly recommend.
11 October 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
I just want to take this opportunity to…
I just want to take this opportunity to write a short review on here about The Soap Gal the things they sell is absolutely amazing good quality and the bathbombs and soap sponges smell good enough to eat honey would definitely recommend this site to anyone every item anyone would purchase would not be disappointed honest they all smell lush even down to the whipped soaps and scrubs like I said no one would be disappointed.......
5 December 2022
Unprompted review
Reply from Scented Aromas
Thank you so much!
Received bath bombs
Received bath bombs
Three different scents still have them as for a shower not bath at moment but spell lovely - highly recommend
18 August 2022
Unprompted review
Reply from Scented Aromas
Thank you so much for your amazing review. Please ensure you subscribe to marketing emails to be up to date with exclusive discounts, offers and new items ahead of the general public! This can be done via the pop up box on the home page or at the bottom it states 'keep up to date' Best Wishes x
Just had my most recent order.
Just had my most recent order.
The products are amazing, they smell amazing and my friends who order from me love the Christmas bath bombs.
Again cnt wait for my next order
2 December 2022
Unprompted review
Reply from Scented Aromas
Thanks for your amazing review!
Great products and prices
Great products from wax melts and burners to bath bombs and whipped body soap just to name a few. Great prices for items not had any issues with products I have received loved every product.
27 October 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Absolutely fantastic products
Absolutely fantastic products
100% recommend.
23 November 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we do not have your email address!
Had issue and they resolved it very…
Had issue and they resolved it very quickly
I then made a re order for a smaller advent , it arrived and smelt amazing
I think my daughter will love it as her treat
5 December 2022
Unprompted review
Reply from Scented Aromas
Thank you for your kind words! Check your emails we have sent you a little gift ♥💌 Please ensure you subscribe to our emails for all offers x
Fantastic products
Fantastic products , smell amazing.
Brilliant customer service, questions answered fast and very helpful , will definitely be ordering again 🙂
2 December 2022
Reply from Scented Aromas
Thank you for your kind words! Check your emails we have sent you a little gift ♥💌 Please ensure you subscribe to our emails for all offers x
Great product
Great product, smell amazing. Delivery was fast and great communication from team. Can not recommend these products enough!
30 November 2022
Unprompted review
Reply from Scented Aromas
Thank you for your kind words! Check your emails we have sent you a little gift ♥💌 Please ensure you subscribe to our emails for all offers x
I always use there products as they are…
I always use there products as they are amazing and gentle on sensitive skin.i have never had a problem with communication from them about any query and would recommend to anybody.
5 December 2022
Unprompted review
Reply from Scented Aromas
Thank you for your kind words! Check your emails we have sent you a little gift ♥💌 Please ensure you subscribe to our emails for all offers x
Everything i recieve is always greatly…
Everything i recieve is always greatly packaged, all smells amazing and if ever need to ask about delivery or products they are always happy to help xx
5 December 2022
Reply from Scented Aromas
Thank you for your kind words! Check your emails we have sent you a little gift ♥💌 Please ensure you subscribe to our emails for all offers x
Really happy when I buy my items from…
Really happy when I buy my items from here it helps my body relax as my muscles are always in pain
28 August 2022
Unprompted review
Reply from Scented Aromas
Hello, Many thanks for your review this is fabulous! Please could you pop us an email to: contact@thesoapgal.co.uk as we would love to send you a little gift! But we have multiple emails for your name
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.