Theskierslounge Reviews 13

A delayed review because I was waiting to actually test out my new boots – the proof, after all, is in the skiing. I hoped I'd notice the difference and it was huge. More fun, more confident, greater technical ability, I couldn't have enjoyed myself more.
Dan, all I can say is you are a boot fitting legend and your 'right boots first time' reputation may have just nudged up a few percentage points! And to Scott, 'Boa Man' is also very happy with his and the tinkering you did with his Ski Mojos was much appreciated!
The service we received at our fitting was excellent. Friendly and professional, we honestly couldn't have asked for a better experience – well worth the hour's journey.

I wish I had read the reviews before driving from London. They don't answer the phone, even though there were plenty of staff when I arrived ..... they sell footwear but unless you pay them £50, they will not allow you to try the boots on! There is no indication on the website that this is the case, and even having appealed to them, I was refused. I agree with the other negative reviews, if you want a pleasant experience, avoid these rude and unhelpful people. Don't bother with them, they're not worth it.

Outstanding ski boot fitting experience. Dan took the time to really understand my needs, made precise adjustments, and explained everything clearly. Excellent service from start to finish

dreadful service - said they would ship in 3 days - turns out product not in stock - 3 weeks later still waiting for delivery - dont return calls or seem to care!

Went for a joint boot fitting (hubby and wife). Dan the fitter was superb! I have a problematic right foot and he patiently tried everything he could to give me a comfortable fit. My husband is equally thrilled with his new boots. Dan's expertise was apparent. He was very warm and determined to make this a great experience for us. Highly recommend!

I called the shop yesterday morning to ask for some advice on their range of Hestra gloves. I was given some useful information, and I purchased them that afternoon.

They were dispatched within half an hour and arrived within 24 hours of my call!

I would definitely recommend and look forward to shopping on their website again.

We had a joint boot buy/fitting appt today. Completely naive and never had my naked feet exposed to a member of the opposite sex in close proximity before for such a long period. The appt was made for 3 hours - which did seem to be overkill BUT, never have I received such a dedicated service. The whole experience was really professional, smooth and such a friendly aura that I would happily recommend Skiers Lounge to anyone who wants quality service with a defined personal touch. We both bought boots that are so comfy they are like a fav pair of slippers. Can’t wait to test them on the slopes. Every question was answered thoroughly and it was apparent that this company are passionate and proud of what they deliver. From the lady who first greeted us and made us a welcoming drink, to Scott plus Hugo entertaining us and lastly but not least -Dan the Man who made three hours seem like 15 mins, thank you! It was an absolute pleasure to do business with you!

Recently went to skiers lounge for a boot fitting, 3D scan and 3D print insoles. Very easy to book and find. Dan the boot fitter was great, we went through a few different brands before finding the Phaenoms an ideal fit. Dan made a few adjustments based on how they were feeling and I couldn't ask for a more comfortable pair of boots. The shop has some great offers so I got them at a discount which is icing on the cake.

Highly recommend if you're in the London area and can make the trip.

I received a damage pair of skis from an online retailer.
I asked Skiers Lounge to help, including a new mount after having had a lot of previous cooked mounts in other UK shops.

After Dave, at the workshop, did an incredible repair job using the utmost care and attention including a perfect mount I will not be going anywhere else for the servicing of my ski equipment.

Although the workshop is in high demand, with a relatively long lead-in time, they are do a fantastic job and are flexible in their approach and service to their customers.

The shop itself is very friendly, courteous and fast to reply to any queries.

Extremely unreliable and unhelpful company. Purchased ski boots from them and they never arrived and Skiers Lounge have not refunded us or offered to replace boots. Instead the female employee I spoke to was useless and refuses to acknowledge any liability and had to be repeatedly contacted and prompted to raise a case with Royal Mail. Company completely violates contract and consumer law and shows no regard for costumer. AVOID AT ALL COSTS!

Absolute experts - great experience and fair prices. Would recommend.

Product brought online. Once delivered the box had clearly been opened before and sellotaped up. Product doesn’t work. This company doesn’t follow consumer law with regards to faulty products, organising returns and postage. Beware

One of the rudest companies I have had the ‘pleasure’ to deal with!! Email form didn’t work so I called them. Scott, the owner answered. This is the guy who went bankrupt a few years back owing many suppliers and colleagues heaps of money. “I’m not working today – it’s my only day-off – can’t answer your question as I’m at home!” Why on earth did he answer the phone if he isn’t working?? His tone and attitude was shocking!! Also owing so much money to so many in the ski industry he should be working 7 days a week to pay them back!! Thought I would give him a second change as was a previous customer and I felt sorry for him – what a mistake! My advice – go to Soultion4Feet in Bicester – ask for CEM - for great customer service, care and politeness! Avoid The Skiers Lounge at all costs – you won’t regret it!