The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
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There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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always use them for all my windows
always use them for all my windows, best quality and easy to measure and install
1 July 2026
Reply from The Shutter Store
Hi Kierston,
Thank you for your lovely review.
We're delighted to hear that you found the ordering process easy and that our customer service team was able to provide all the answers you needed when you got in touch. We pride ourselves on making the shutter-buying journey as straightforward as possible, so it's fantastic to know that was your experience.
Thank you for choosing The Shutter Store. We hope you love your shutters when they arrive.
Kind regards,
The Shutter Store Team
Very easy to order
Very easy to order. Great customer service when I called. Had all the answers
1 July 2026
Reply from The Shutter Store
Hi Bob,
Thank you for your fantastic review.
We're delighted to hear that you found the ordering process easy and that our customer service team was able to answer all your questions when you called. We know how important it is to have the right information and support when ordering made-to-measure shutters, so it's great to know our team could help.
Thank you for choosing The Shutter Store. We look forward to helping you again in the future.
Kind regards,
The Shutter Store Team
This was our second time ordering…
It was truly an easy process.
It’s hard for us to trust online interactions. That’s why we only ordered one the first time. That first shutter came in surprisingly perfect and easy to install. So a couple of days ago, we ordered 3 more. Great service !
30 June 2026
Reply from The Shutter Store
Hi Chuck,
Thank you for your wonderful review.
We're delighted to hear that your first shutter exceeded your expectations and gave you the confidence to return and place a second order with us. It's especially rewarding to know that you found the process easy, the quality excellent, and the installation straightforward.
Thank you for putting your trust in The Shutter Store and for choosing us again for your home. We truly appreciate your repeat custom and look forward to helping you with any future projects.
Kind regards,
The Shutter Store Team
Reply from The Shutter Store
Hi William,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the ordering process easy and straightforward. We work hard to make purchasing shutters as simple as possible, so it's great to know we've achieved that for you.
Thank you for choosing The Shutter Store. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Shutter Store Team
Not the same shutters they were producing two years ago
I've made three orders from this company doing 9 windows covering 3 windows with no sill and 1 double window no sill in the first order, two cafe style treatments in the second order, and three windows with sills in the third order. These orders were each a couple years apart starting in 2020. Prior to my most recent order, I would have no hesitation recommending shutterstore to anyone however between my second and third orders, they have changed their manufacturer and the quality of the shutters and hardware on the shutters has dropped noticeably and significantly. Two specific examples are that the wood was a higher quality and the previous hinges were slightly adjustable. The plastic biscuit system they are using now for putting together the top rail to the frame verticals is flimsy at best. The biscuit is tight, as it should be, but the frame material is weak so it's easy to damage or full crack the channel if you aren't treating the rails like glass as you try to tap the biscuit in. None of that was a problem with the previous manufacturer. The most egregious problem is the non-adjustable hinge system they switched to. The previous hinges had three screws in each position. The top and bottom screws were in a little oblong channel that allowed you to slide the hinge inward or outward about 1/8-1/4 inch and the middle screw was a standard hole so it was kind of a "set screw" that you put in one the hinge was in your desired position. These hinges have been abandoned for hinges that just have three standard holes and no play. Because the frames are wobbly (two biscuits up top, two screws in each side at bottom), the odds of everything being perfectly true are pretty low. Sometimes you need that 1/8 play after the fact to get the tilt and spacing of the shutters "perfect". I needed it in one of the three I just put up and I don't have it now. It looks "fine", but it's 1/8 off at the top between one shutter and the other and if you look close, you notice it. Once the 6 frame screws go in, you don't have any recourse other than pulling the 4 along the sides out and re-drilling new holes to make an adjustment. That's ridiculous versus them saving whatever between the adjustable hinges and the hinges they have now. Based on this, I can't recommend using these shutters any longer as you just don't have the quality and adaptability necessary to get them "just right" after ordering them through the mail. The ordering process itself continued to be very good. I just wish the shutters still matched the quality of the ordering.
27 June 2026
Unprompted review
Reply from The Shutter Store
Hi Tom,
Thank you for taking the time to share your detailed feedback and for being a returning customer over the years.
We're pleased to hear that you have been happy with your previous orders and that the ordering process continues to meet your expectations. However, we're very sorry to learn of your disappointment with aspects of your most recent order, particularly regarding the frame construction, hardware, and hinge design.
We value feedback from experienced customers such as yourself, especially those who have installed multiple shutter orders and can compare products over time. Your comments have been noted and will be shared with our product team for review.
A member of our team will be reaching out to you to discuss your concerns in more detail and to better understand the issues you've highlighted. We appreciate you bringing these points to our attention and hope to have the opportunity to restore your confidence in The Shutter Store.
Kind regards,
The Shutter Store Team
Quality and great looks.
This is my second purchase from the shutter store. I installed this order on a very large tall window. I was all done in under an hour. I am very pleased with my purchase.
31 March 2026
Reply from The Shutter Store
Hi Lou,
Thank you for taking the time to leave us such a great review and for choosing The Shutter Store again.
We're delighted to hear that you're pleased with the quality and appearance of your shutters, and it's fantastic to know that the installation process was so straightforward, even on a large tall window. Being able to complete the installation in under an hour is a testament to your handiwork.
Thank you for your continued support and loyalty. We truly appreciate your repeat custom and hope you enjoy your new shutters for many years to come.
Kind regards,
The Shutter Store Team
Reply from The Shutter Store
Hi Michael,
Thank you for taking the time to leave us a review.
We're delighted to see that you had a positive experience with our customer service team. Providing helpful, knowledgeable, and friendly support is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for choosing The Shutter Store. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Shutter Store Team
Corrections were made.
Until my shutters arrive I cannot say for sure this experience was excellent, but the guidance I received on the phone from Jordan was great. Changes were made to my original order during this call which likely avoided a difficult instillation. Received my shutters much earlier that estimated. Very happy.
8 June 2026
Reply from The Shutter Store
Hi Jim,
Thank you for your review.
We're pleased to hear that our team was able to provide helpful guidance and assist with changes to your order before production. Taking the time to review orders and make recommendations where needed is an important part of helping our customers achieve the best possible result, so it's great to know that the advice you received was valuable.
We look forward to your shutters arriving and hope they'll exceed your expectations. If you have any questions in the meantime, please don't hesitate to get in touch – we're always happy to help.
Kind regards,
The Shutter Store Team
16 years ago and they are still beautiful
Installed in 2010 as a DIY project.
Just looking at them today and wanted to see if the company was still around.
So easy,
The people were great,
The product is great
18 June 2026
Unprompted review
Reply from The Shutter Store
Hi Charles,
Thank you for taking the time to leave such a wonderful review.
We're absolutely delighted to hear that your shutters are still looking beautiful after 16 years! There's no better testament to the quality and longevity of our products than feedback like this.
It's also fantastic to know that your DIY installation went smoothly and that you remember both the product and the service so fondly all these years later. We're pleased to confirm that we're still here and continuing to help customers transform their homes with beautiful shutters.
Thank you for your continued support and for sharing your experience. It truly means a great deal to the whole team.
Kind regards,
The Shutter Store Team
OK, not great
It's a shame Trust Pilot doesn't allow pictures to be uploaded, so you'll need to use your imagination from my descriptions.
First the good...
1. The frames were simple to assemble (install was a different story)
2. The shutters look great overall and function reasonably well. The slats are a little stiff to open and close, but I’m assuming they may loosen up with use — hopefully not too much.
What Needs Improvement
Factory Quality
1. On one of the frames, a magnet catch had been drilled on the wrong side. It appears the assembler moved it and then patched the original hole rather sloppily. It looks like white filler or caulk was simply smeared into the hole. Why not cut a new frame? These are plastic/vinyl extrusions. It's not like the material is expensive. I don't get it.
2. Several of the magnet catches were cracked at the fastening points, likely from being overtightened.
3. Some of the slats had scratches, marring, or obvious manufacturing damage from the factory. Most of this damage is on the inside of the panels, so it is not highly visible, but it is still disappointing. I have photos so I'll write the same review on Google so go there to view.
4. The hinges on the wood core shutters are not adjustable, which is a major downside. Without adjustable hinges, it is extremely difficult to make the small alignment adjustments needed for the panels to open and close perfectly.
5. The mitered corners are not sealed, so daylight shines through the joints and they're pretty badly gapped on a few of the frames.
6. Some frames were labeled “Left” and “Top,” while others were not labeled at all, which meant I had to guess during assembly.
7. The screw colors were inconsistent. Some were white (which was correct) and others were stainless.
8. The screws were wrapped in an awkward wad of plastic with a green sticker around it for each frame. It would have been much better to include the hardware in a simple labeled bag.
9. One shutter face had pretty bad damage that I'm likely going to request a replacement for. I'll update my review if I don't get it resolved. See photo in my google review (submitting soon)
Shutter Store Experience
1. I found the installation instructions a little basic and did not provide guidance beyond the simplest installation scenario. They also did not cover the wood-core shutters, even though assembly differs depending on which shutter type is ordered.
2. Communication was poor. I had to contact The Shutter Store myself a several weeks after the order was processed to find out that my order status had changed to “shipped.” If I had not reached out, I’m not sure how long it would have taken to hear anything.
3. The freight company selected by The Shutter Store (or factory?), Maersk, was terrible. I did not realize a delivery appointment was required until several days after the estimated delivery date had already passed. To make matters worse, I was unable to schedule an appointment because of a bug on Maersk’s website. I called and left multiple voicemails, but nobody returned my calls. In the end, the shutters sat in their warehouse for over two weeks. I finally had to escalate the issue to a manager. It was a complete fiasco.
If you are considering buying from Shutter Store, I strongly recommend asking them which freight company they plan to use before you order. If it is Maersk, consider yourself warned. Shipping is a major part of this project for obvious reasons. If I buy more shutters from Shutter Store for the rest of my house, the freight company will be a major factor in my decision.
4. It was unclear why some shutters arrived already installed in their frames while others required assembly. This may have been done for shipping convenience, but it was confusing, and there were no instructions explaining the difference.
5. The Shutter Store website has a bug that prevented me from checking out originally. Apparently, if the cart is left open too long, the site can no longer process the order. I had to contact support to learn the workaround, which delayed my order by several days. Customers may leave the cart open for a while because they are carefully reviewing order details, measurements, and options before placing the order.
Overall the shutters look pretty good aside from the damaged areas. After spending $5500 on 11 windows I'm not sure I'd order these again. 50/50...
17 June 2026
Unprompted review
Reply from The Shutter Store
Dear Chad,
Thank you for taking the time to leave such a detailed review.
We're pleased to hear that you found the shutters easy to assemble, that they look great overall, and that you're happy with the finished appearance of your windows. We also appreciate your balanced feedback and the time you've taken to highlight both the positives and the areas where you feel improvements can be made.
We're very sorry to learn of the issues you encountered with the finish of some components, the delivery experience, and aspects of the information provided during the ordering and installation process. This is not the standard we aim to deliver, and we understand your disappointment, particularly given the scale of your investment.
Your comments regarding product quality, packaging, labelling, instructions, website functionality, communication, and the delivery process have been noted and will be shared with the relevant teams for review. Feedback like yours is invaluable in helping us identify areas where we can improve both our products and the overall customer experience.
We understand that you have also identified damage to one of the shutter panels and may require a replacement. A member of our team will be in touch directly to discuss your concerns in detail and work with you to find the best resolution.
Thank you again for your honest feedback. We appreciate the opportunity to put things right and hope to restore your confidence in The Shutter Store.
Kind regards,
The Shutter Store Team
Excellent Online Service
This is my third time ordering shutters from here. The shutters have always been great and service good. This last order was really upsetting because when I checked to see when they would be delivered I was told they were going to take a lot longer than I had originally been told. This caused a major problem because we were not going to be at that location that long. We have to return to St. Louis before they were going to be delivered due to upcoming medical procedures. I was chatting with Jordan the representative online and I explained to Jordan what a disaster this was and asked if the shutters could be held in their warehouse till we were able to get back to have delivered. The next day I received an email from
Jordan. Jordan looked very deeply into my order and found out exactly what crate the shutters were in and their location. Jordan found out the order did arrive in the US and I would be receiving them before we had to leave for St. Louis I had been so stressed about this situation and Jordan was able to relieve my stress and give
me very precise information. This person really went way beyond my expectations. I wish all representatives could be like Jordan.
8 June 2026
Unprompted review
Reply from The Shutter Store
Hi Dianne,
Thank you for your review and for your continued support — it really means a lot to us that you’ve chosen to order from us multiple times.
We’re sorry to hear that your latest order initially caused concern due to the revised delivery timeframe, and we completely understand how stressful this must have been given your travel and medical arrangements.
That said, we’re absolutely delighted to hear about the support you received from Jordan. It’s fantastic to know they took the time to fully investigate your order, provide accurate updates, and ultimately put your mind at ease. We’ll be sure to pass your kind comments on — they’ll be greatly appreciated.
Thank you again for your feedback, and we’re so pleased everything worked out in time for you. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Shutter Store Team
We have bought shutters from you all…
We have bought shutters from you all before and they were awesome! I look forward to having these in our bedroom!
15 June 2026
Reply from The Shutter Store
Hi Frank,
Thank you for your lovely review and for your continued support — it really means a lot to us. We’re delighted to hear how pleased you’ve been with your previous shutters and that you’re looking forward to your new ones.
We’re confident they’ll look just as fantastic in your bedroom, and if there’s anything we can assist with in the meantime, please don’t hesitate to get in touch.
Kind regards,
The Shutter Store Team
Helpful Customer Service
Needed to adjust measurements multiple times. They were professional and helpful with each call.
15 June 2026
Reply from The Shutter Store
Hi Susan,
Thank you for your kind review. We’re delighted to hear that our team was able to support you with your measurements and provide helpful, professional service throughout each contact.
We understand that adjustments can sometimes be needed, so we’re always happy to assist and ensure everything is just right for you.
We really appreciate your feedback and hope to help you again in the future.
Kind regards,
The Shutter Store Team
Great Customer Service
The website was easy to navigate and when I sent an email for customer service I received a phone call back extremely fast. The young lady that called me back was extremely helpful and took care of my issue immediately.
13 June 2026
Reply from The Shutter Store
Hi Rebecca,
Thank you for your kind review. We’re delighted to hear that you found our website easy to navigate and that our team was able to respond to your enquiry so quickly.
It’s especially great to know that the support you received was helpful and your issue was resolved straight away — exactly the level of service we aim to provide.
We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
The Shutter Store Team
Awesome customer service
10 June 2026
Reply from The Shutter Store
Hi Greg,
Thank you so much for your great review.
We’re really pleased to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Shutter Store Team
The assistance and expert advice every step of the way
The assistance and expert advice provided by Jordan towards helping me configure the right shutters for my application, could not have been better. As such, I will purchase shutters for my remaining windows only from The Shutter Store.
10 June 2026
Reply from The Shutter Store
Hi Donal,
Thank you for your review.
It’s especially lovely to read your kind words about Jordan, and we’ll be sure to pass your feedback on to him— he’ll be thrilled to know he was able to help and make the experience a positive one.
We look forward to helping you complete your current home and hope you’ll love the finished result just as much.
Kind regards,
The Shutter Store Team
Jordan
Jordan, customer service representative, did a great job. She was very knowledgeable and helpful explained to me very well at the shutters measurements based on my needs and expectations.
22 May 2026
Unprompted review
Reply from The Shutter Store
Hi Dave,
Thank you for your lovely review. We’re really pleased to hear that Jordan was able to support you so well and provide clear, helpful guidance with your measurements.
It’s great to know her knowledge and explanations helped you feel confident in choosing the right shutters for your needs — we’ll be sure to pass your kind feedback on to her.
Thank you again for choosing us.
Kind regards,
The Shutter Store Team
All Good!
This was a great experience. Instructions for ordering were very clear. Instructions for installing were clear, and the shutter looks great!
16 September 2025
Reply from The Shutter Store
Hi,
Thank you so much for your great review.
We’re delighted to hear that you found both the ordering and installation instructions clear, and that you’re happy with how your shutters look.
We really appreciate you taking the time to share your experience.
Kind regards,
The Shutter Store Team
I love The Shutter Store products
I love The Shutter Store products! I discovered The Shutter Store almost 10 years ago and have used them to furnish shutters for four different houses. They are very easy to install and look so professional. Their team is very responsive and a pleasure to work with. Jordan with the Customer Service team helped address any concerns and was wonderful to work with! I am excited to finish our current house with new Shutters!
18 May 2026
Unprompted review
Reply from The Shutter Store
Hi Stacey,
Thank you so much for your wonderful review and for your continued support over the years — it truly means a great deal to us. We’re delighted to hear that you’ve chosen us for multiple homes and that you continue to be pleased with both the quality of our shutters and how easy they are to install.
It’s especially lovely to read your kind words about our team, and we’ll be sure to pass your feedback on to Jordan — he’ll be thrilled to know he was able to help and make the experience a positive one.
We look forward to helping you complete your current home and hope you’ll love the finished result just as much.
Kind regards,
The Shutter Store Team
I was dealing with Mr Castro through my…
I was dealing with Mr Castro through my ordering process. We had our share of problems, but Mr Castro was very patient with us and was very accommodating,We had problems with the whole process but through it all he could not be more helpful. We really don’t know why our measurements, pictures were so hard to understand but apparently they were because we just could not get the sizing that we wanted. The company was very understanding and tried their best to get the proper fit for our window to no avail, but we appreciate all their effort in trying to get us a correct fit.
7 March 2026
Unprompted review
Reply from The Shutter Store
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear that the process proved challenging, but we really appreciate your understanding and patience throughout.
It’s especially lovely to hear your kind words about Mr Castro — we’ll be sure to pass this feedback on to him. We’re pleased that his patience and support made a positive difference while working through the complexities of the measurements together.
While we’re sorry that a suitable fit couldn’t ultimately be achieved, we’re grateful for your recognition of the team’s efforts to find the best possible solution.
Kind regards,
The Shutter Store Team
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