The Shrimp Factory UK Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery service, noting that orders arrive promptly and are securely protected with exceptional packaging materials. People are also thrilled with the wonderful quality of the aquatic livestock, mentioning that the shrimp arrive active, healthy, and full of vibrant color. However, some customers also noted occasional issues with rude communication, difficulties opening the excessive packaging tape, or receiving poor quality shrimp. A few reviewers experienced minor shipping setbacks, such as split or leaking water bags during transit and restrictive company policies during extreme weather events.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting vibrant coloration and healthy... See more

Quality

Customers had positive experiences with quality, noting that the shrimp consistently arrive healthy, active,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting incredibly fast shipping times,... See more

Service

People report positive experiences with service, praising the fast, reliable, and top-notch assistance... See more

Order

Consumers find order to be positive, highlighting prompt shipping and secure packaging. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would... See more

Company replied

Rated 5 out of 5 stars

Incredible service throughout the process, including aftercare. James is quick to respond to emails, knowledgeable and very patient. I don’t have a large budget and managed to lose a couple of the b... See more

Company replied

Rated 5 out of 5 stars

I ordered some Cherry Shrimp from The Shrimp Factory and couldn’t be happier. The packaging was absolutely excellent — clearly packed with care, and all shrimp arrived healthy and active. Within m... See more

Rated 5 out of 5 stars

I've just received my lovely group of Blue Dream shrimp. They arrived in perfect condition with an additional complimentary friend, well packaged and protected. This followed two weeks of help and su... See more


Company details

  1. Aquarium Shop

Written by the company

About Us We are a small team of dedicated Shrimp Breeders who are committed to bringing you the best quality Shrimp possible. Through rigorous selective breeding in our facility, or by Importing the highest quality shrimp from reputable breeders In Asia and the rest of the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(173)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

James was extremely accommodating with…

James was extremely accommodating with my order as i didn't notice the shrimp factory was shut for hols,bur James got my order packed & posted,so very much appreciated James,i orderd kallax balls which are very gd my 3rd order of them,some dry gds leaves etc & medium grade yellow galaxy,which ave already started breeding, i would highly recommend James shrimp factory

6 August 2025
Rated 5 out of 5 stars

Will go nowhere else

Shipping was handled with great care ensuring all shrimp arrived live and healthy, and have remained this way. Was really stunned by the care and attention put in compared to other similar retailers and has been apparent by the health of the shrimp that this care extends back to the HQ. Have experienced zero losses in the longer run and all shrimp are thriving and beautifully colourful. Will buy shrimp nowhere else from here onwards.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service again. All shrimp alive on arrival and very well packed - also extra shrimp included, which was nice. Kept up to date all the way. Strongly recommend.

21 July 2025
Rated 5 out of 5 stars

First order

First order. All turned up healthy and very quickly. Well packaged I’ll definitely be ordering more.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Sulawesi shrimps

Amazing little company, excellent communication and speedy with replies and always there to help, always had great service here would recommend:)

12 April 2025
Rated 5 out of 5 stars

Amazing really helpful and give great advice

Was really helpful and answered all the questions I had and gave me lots of advice, help me choose the right shrimp for my sons tank, they arrived the next day of ordering than they have all settled in fine with no issues would highly recommend them.

13 February 2025
Rated 5 out of 5 stars

The place for shrimp connoisseurs

I can proudly say I have several well established colonies of great shrimp thanks to the shrimp factory. A lot of these shrimp lines would be out of reach to us in the uk if it wasn’t for the shrimp factory, and you know they come from competition winning breeders too.

Every time I get 10/10 healthy hardy shrimp with well established genetics. No culls like you commonly get on eBay and the like

All my orders have arrived healthy and not a single DOA. Packaging is bombproof and shipping is always super quick - just what you want.

I really can’t rate shrimp factory high enough.

10 December 2024
Unprompted review

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