theshopathome.com Reviews 

184
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the ordering process is smooth and that items arrive quickly within a few days. Many buyers are pleased to find that the appliances function properly and provide great value despite being ex-display models. However, some customers also noted significant difficulties regarding communication and the lack of a working phone number for support. A few people experienced frustrating issues with damaged goods, missing components, or appliances that failed shortly after delivery. People frequently mentioned that getting responses to emails was extremely difficult when trying to resolve these problems.

What people talk about most

Product

Consumers find product to be ambiguous with vastly differing experiences regarding quality and condition.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a high level of... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly between customers. On... See more

Customer communications

Customers had negative experiences with contact, consistently reporting frustration over missing phone... See more

Customer service

Users describe ambiguous interactions with customer_service, as opinions are sharply divided. Many reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I did not received the computer that I have ordered. It came in a very dissatisfactory condition. When I unpacked the product there were crumbs all over the PC keyboard! Also it came with minor dama... See more

Rated 4 out of 5 stars

Excellent American fridge freezer at a very good price. Condition was ‘like new’ albeit ex display but was in really good condition. The service was excellent less the delivery. The texts and emails t... See more

Rated 4 out of 5 stars

Very good price for a display model TV. 12 month warranty, no noticeable marks on the TV and a saving of £250 over new. Lost a star because the packaging was ok, but no better and it was sent with... See more

Rated 1 out of 5 stars

The dryer didnt work. I was told to examine it in front of delivery men who couldn't wait to leave quick enough. They refused to wait. Had a heatwave so didn't need to use it. Tried it yesterday onl... See more



Contact info

2.9

Average

TrustScore 3 out of 5

184 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.9

All reviews

(184)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very surprised!!!

The Shop at home has saved me and family lots of money!
I originally purchased a washing machine at savings of upto 40% off RRP! My family has gone on to purchase fridge freezers, dishwashers and tumble dryers.
All items have warranty for piece of mind!
I definately recommend!!!!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

Bought ex display washing machine, it was delivered within 4 days which is great, however poor communication. Requested return as item not as advertised, missing inlet pipe and did come with no transit/transport bolts, more than 2 days no response, however no communication yet from the shop despite follow ups-No phone to use or any active contact details. Surely, customers must not have to chase suppliers like this!

4 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for fridge freezer…

I ordered and paid for fridge freezer it is to be delivered 5-7 working days I went on webchat?????? to say I am not at home on 2nd October and have received a message to say its being delivered on 2nd october. I have been on web chat again and again no reply, there is no phone number listed how do I contact them?????????

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish

Delivered a dishwasher that leaked. Replaced it eventually, refused to take the faulty one away but the next one broke after three months.
Ignored messages to replace the second faulty machine for weeks, then I had to wait until they got more stock. So after buying in February it took until September to get a working machine.

21 February 2025
Rated 5 out of 5 stars

Regarding my last review I am going to…

Regarding my last review I am going to try and make it right , the company has been in touch with me and explained everything that was wrong, I hold my hands up by firstly I was very hasty in writing my review the problem has been resolved satisfactory, and I will use this company again,Conner could not have been more helpful well done, and please disregard my original review thank you guys for helping me out 👏

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing value - great service

Great up to date model - smart washer/dryer - with all the bells and whistles and at a great discount. Grade B but smudges barely visible. Delivery within a few days. Very impressed.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick responses to all the questions I had. Grade B means nothing as the washer was pretty much impeccable. Delivery was fast. Price was perfect.Definitely using again

29 July 2025

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