The Shirt Company Reviews 62

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the high-end fabrics, meticulous stitching, and impeccable finishes. Many consumers appreciate the comfortable fit and elegant designs, often receiving compliments when wearing the items. The packaging is also frequently mentioned as being excellent, adding to the feeling of receiving something special. However, some people were dissatisfied with the transaction process, experiencing issues with completing orders and extended waiting times for delivery. A few customers also noted that the tailor fit of some shirts was not as described, and there were instances of lengthy refund processes.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express their love for the shirts,... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

As a first order, I purchased 3 different models, two for my daughter an one for me. I was waiting for the package with mixed emotions as both of us have out-of-box sizes with very wide shoulders, spe... See more

Company replied

Rated 5 out of 5 stars

I am addicted to the London shirt company! The quality and the finishing is a 2nd to none! I have ordered approximately eight shirt in total because they are really just the most exquisite product! I... See more

Company replied

Rated 5 out of 5 stars

I absolutely love The Shirt Company. Living in the US, I find that much of the quality of garments is of poor quality. Therefore I shop at retailers like The Shirt Company because first of all, the st... See more

Company replied

Rated 5 out of 5 stars

Well, I just love their shirts... I have a wardrobe full of them! Just before Christmas I ordered a Brooke black shirt and its my absolute favourite! I've never had any issues with this company and... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

Written by the company

We are a distinctive British brand specialising in premium, exquisitely crafted shirts for women. We're dedicated to redefining modern shirting through expert craftsmanship, specialised fittings and unique statement details to elevate the everyday. Every collection is thoughtfully conceived in our East London studio and brought to life in specialist European ateliers, where skilled makers transform the finest fabrics into shirts that embody both structure and fluidity. At The Shirt Company, we believe in the power of slow fashion, advocating for conscious investment in garments of exceptional quality and longevity. From relaxed silhouettes to impeccably structured business shirts and glamorous evening blouses, our collections offer a considered selection of refined wardrobe essentials—each a testament to timeless style and unparalleled workmanship.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Refund process just too long for me

I found the shirt I ordered ok, not great, not fitted enough, so I returned it. They rec'd the return on 4/4, emailing its receipt & allowing for up to 14 biz days to process the refund. They are taking every minute of these 14 business days, which seems long for an online transaction. I'm sure they enjoy the float, but it's too long for me in comparison with the other sites I shop so I won't be ordering from them again.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service couldn’t…

Excellent customer service couldn’t fault them

20 January 2026
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Marie,

Thank you so much for sharing a review with us. We are so pleased to hear this - it's exactly what we aim to provide all of our customers with. We hope you're enjoying your order!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Beautiful Unusual Shirts

Well, I just love their shirts... I have a wardrobe full of them! Just before Christmas I ordered a Brooke black shirt and its my absolute favourite! I've never had any issues with this company and cannot understand the poor reviews. Your shirt arrives within a few days, is beautifully packaged and its a joy to open! I also ordered one of their tuxedo shirts to wear over Christmas.... its gorgeous!

6 October 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Diane,

Thanks for taking the time to share a review with us, we really appreciate it. Our team are delighted to read your comments and that you've found a new favourite shirt from our collection! Enjoy wearing your latest order and we look forward to welcoming you back next time.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Perfect shirt

The shirt arrived and it was exactly what I expected from the photo on the website. Plus the fabric, cut and fit were absolutely great . I have now worn the shirt and received so many compliments.

15 December 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Lizzi,

Thank you for taking the time to leave a review. We're thrilled to read about your experience with us, it means so much to us all at The Shirt Company! We hope you enjoy wearing your latest purchase... may the wonderful compliments keep coming your way!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

❤️Gorgeous shirts❤️

Gorgeous shirts ❤️i have compliments everytime i wear them , i love them beautiful finish ,crisp clean ,smart or casual ❤️❤️

7 December 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Pat,

Wow - thank you so much for your lovely review. We're pleased that the compliments keep coming your way in one of our shirts, we're sure you look fantastic! We really appreciate your support and look forward to welcoming you back soon.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

I am addicted to the London shirt…

I am addicted to the London shirt company! The quality and the finishing is a 2nd to none! I have ordered approximately eight shirt in total because they are really just the most exquisite product! I am normally a 12 on the top as I have a very broad back and I am a size 10 on the bottom, so I usually order a size 14, which is absolutely perfect Once you buy one you will never stop? They launder beautifully which is a huge bonus. I cannot recommend highly enough.

7 November 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Lorraine,

Wow - thank you so much for your wonderful review! We can't thank you enough for being part of our community and for your ongoing support. We hope you love our new collection and we're so pleased that we can be a part of your wardrobe! :)

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

I love my Patricia shirt

I love my Patricia shirt! My return for the next size up was dealt with very quickly. I was kept fully and promptly informed along the way. My shirt fits perfectly, is very stylish and very well made. The Shirt Company will most certainly be my go to for future purchases! Ps I love your classy new logo. Pam

15 October 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Pam,

Thanks so much for sharing this with us! We are very pleased to hear that your exchange was handled quickly and that you were kept updated throughout. Your support is hugely appreciated by us all at The Shirt Company! Thanks for ordering and we look forward to welcoming you back soon.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

I purchased 2 shirt dresses

I purchased 2 shirt dresses, the service was fast and efficient, I actually returned and sized down. Refund was processed quickly and new dresses sent quickly and they were fab. Great cut and quality material. Fab will definitely order again.

14 August 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi,

Thank you for sharing your experience! We’re so glad the new size worked perfectly and that you love the dresses. Your feedback means so much to us, and we look forward to helping you find more pieces you’ll love very soon.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Very fast shiping

Very fast shiping, absolutely perfect dresses !

11 September 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Toth,

Thanks for taking the time to share your review on our page! We appreciate your feedback and are pleased to see that the delivery of your order was quick and hassle free. We can't wait to welcome you back next time.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Beautiful shirt

Beautiful shirt, ordered wrong size but it was exchanged immediately, no hassle, no fuss. Exceptional customer service, excellent communications. Quality clothes and quality service.

8 September 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Mrs T,

Wow - thank you so much for your kind words. We're so happy to hear that the exchange process was very quick and the customer service team were able to assist you and provide great communication/updates for you. We hope you love your latest purchase from us! Thank you for ordering and we hope to welcome you back soon.

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Just received my Venice ruffle white…

Just received my Venice ruffle white shirt it's absolutely beautiful. and stunning on.
I am a size 8 and ordered the size 8 fits perfectly.love the material it's of high quality.cant wait to wear it.it came well packaged and delivery was so quick.have 5 or 6 blouses from you now never been disappointed thankyou

1 September 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Beverley,

Thank you for sharing your experience here with us! We're so pleased that you’re enjoying the Venice ruffle shirt and that the fit and quality are just right and never a disappointment.

Thank you so much for shopping with us. We hope you feel amazing wearing your new piece, and we appreciate your continued support!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Beautiful style, quality fabrics, excellent communication and speedy delivery

The beautiful style, the quality of the fabrics they use, the almost unique, in London, packaging way, the speedy delivery and excellent communication/ customer service determined to purchase from them whenever I'm looking to add something to my office attires (and not only). Thank you, The Shirt Company!

12 August 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Enar,

Thanks so much for your wonderful review! We are delighted to read your comments and praise for our quality, packaging and delivery as well as our commitment to great customer care and communication.

It’s so rewarding to know that we have become a trusted part of your wardrobe. We look forward to continuing to provide you with pieces you’ll love for both office and beyond!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

My go-to for stylish and classic pieces

The Shirt Company is my go-to for elegant and classic pieces. Not only is the materials used of high quality, the stitching and silhouette is impeccable! At this rate, I will be a lifelong customer! I often share their website with my friends who are looking for items that stand the test of time.

31 July 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Kfey,

Wow! Thank you so much for taking the time to leave your review. This is amazing for us to read! We really appreciate your continued support and love having you as part of our community at The Shirt Company.

We look forward to welcoming you back soon for your next order!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

I ordered a gorgeous shirt dress which…

I ordered a gorgeous shirt dress which arrived within a few days , super fast and all the packaging is paper and card which is a amazing. and the quality and fit are perfect, it looks fantastic on , very classy . it’s navy blue long sleeve and I love it !

19 July 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Sam,

This is so lovely to read, thanks for sharing it with us!

We're really pleased to hear that your experience with us was so positive from the gorgeous dress to our packing and delivery. We hope it brought a smile to your face when you opened it.

Thank you so much for your support. We look forward to welcoming you back soon!

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Wow,I am absolutely delighted with my…

Wow,I am absolutely delighted with my super stylish Veronica dress.The fit is stunning and it is very chic.
The communication was excellent the delivery was speedy and the dress was beautifully wrapped.
How refreshing to purchase from an Independent business who are really engaged with their clients and make them feel appreciated.
I will definitely be purchasing again!
Keep up the brilliant work!!!

9 July 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Louise,

Thanks for your incredible review, we are thrilled reading your comments! We're so happy to hear that you're delighted with your order and that the delivery was also quick and hassle free.

As an independent business, connecting with our customers and making you feel valued is at the heart of everything we do!

We can't wait to welcome you back soon...

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Excellent

Just like my previous purchase—excellent quality! I’ve received so many compliments from friends and family. Very happy with it!

1 July 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Sharmin!

This is fantastic to hear, thanks for sharing this with us. We hope all of those lovely compliments keep coming your way!

Thanks for ordering with us and we hope to see you again soon! :)

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Excellent

Great quality. Elegant design shirts that fit perfectly. Needed to buy the higher size but customer service was very helpful and supportive with all my queries.
Excellent service overall. Strongly recommend

27 June 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Ana,

Thank you for taking the time to leave your review – it’s wonderful to read such positive feedback! We're so pleased to know that you enjoy our elegant designs and that you experienced excellent customer care and service from us. We really appreciate your recommendation and continued support.

We can't wait to welcome you back next time! :)

Best wishes,
The Shirt Company

Rated 5 out of 5 stars

Great company

I have bought many shirts from The Shirt Company. I love the quality of the fabric and there are so many interesting designs. I have had many compliments when I have worn their shirts.

19 June 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Ros,

Nothing makes us happier than knowing our shirts help you feel great and get those well-deserved compliments! It's brilliant to know you're impressed with our fantastic variety of shirts and dresses along with the high quality of the fabrics we select for each piece.

Thanks for your support, we love having you as part of our community!

Best Wishes,
The Shirt Company

Rated 5 out of 5 stars

Exceptional quality delivered with…

Exceptional quality delivered with great care and respect to the customer. I love them dress shirts.

26 June 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Veronica,

Thank you for sharing your review on our page!

We're delighted with your feedback it means so much to us all at The Shirt Company particularly in regards to our quality and care!

Best Wishes,
The Shirt Company

Rated 5 out of 5 stars

I love these shirts

I love these shirts. For the first time I have a shirt that is functional yet different. I have had so many wonderful comments when I wore it. The quality of the fabric is exceptional. You can dress it up or dress it down.

21 June 2025
Unprompted review
The Shirt Company logo

Reply from The Shirt Company

Hi Stephanie,

Thank you for your review. We love hearing how much our amazing customers love our shirts!

We're pleased to hear that the quality and versatility is perfect for you. We put a lot of care into making sure our pieces feel just as good as they look. We really hope you enjoy wearing it!

Best wishes,
The Shirt Company

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look