The Shirt Bar Reviews 

255
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, patience, and helpfulness, often highlighting their professionalism and dedication to finding the perfect fit. Reviewers frequently commend the high quality of the products, noting the comfortable fabrics, excellent stitching, and durability that maintain shape and color even after washing. The overall service and shopping experience are described as great, with many appreciating the efficient process and good recommendations. People particularly appreciate the comfortable and breathable materials, which are often highlighted as perfect for various climates. This consistent positive feedback underscores a highly satisfying experience for most consumers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfortable feel and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, patience, and... See more

Quality

Customers consistently note positive experiences with quality, praising the use of comfortable materials like... See more

Service

People report positive experiences with service, often highlighting the staff's friendliness, efficiency, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Organic Pima Cotton polo tees here. The fabric falls well and feels well on the skin. Would recommend even in this tropical country. The sales ladies at the VivoCity outlet are also very helpful... See more

Company replied

Rated 5 out of 5 stars

Friendly and patient sales staff. The sales lady was very helpful and patient in helping me find the right size which can fit me comfortably. The bamboo material shirt was very comfortable. Will be ba... See more

Company replied

Rated 5 out of 5 stars

Kenneth & Mel were really patient and accommodating! Super friendly service & would definitely come back again! Thanks again guys! Finally decided on my Red shirt hahaha!

Company replied

Rated 5 out of 5 stars

Great return shopping experience at the Suria Shirt Bar. Sales associate Gillian is easily one of the most wonderful people in Kuala Lumpur; friendly, attentive, and without any high pressures sales... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

As an advocate of Slow Fashion, The Shirt Bar aims to encourage individuals to invest in well-crafted garments, empowering them to make a positive impact on the world whilst looking good, feeling good and doing good. Believing that everyone can make an impact in their own ways, we hope to inspire our customers onward on their own journey to Make That Impact, for all that matters to them, in whichever areas of life they choose to do so. Join us on this mission, where collective efforts will amplify the impact towards a more conscious and sustainable world. Together, let's redefine style with purpose.


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(255)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star shopping experience, couldn't ask for more

Fantastic online process, seamless payment and delivery, brilliant packaging and the handwritten card was the icing on top. Thank you Shirt Bar for setting the bar high!

31 October 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Peter, thank you so much for taking the time to leave us this wonderful review! 😊 We're very happy to know that you love our products and services. It's always humbling and heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products and services. We are truly grateful for your support and we look forward to serving you again. Meanwhile, take care and stay safe!

Rated 5 out of 5 stars

The shirts were thoughtfully presented…

The shirts were thoughtfully presented when they arrived in a box.The qualities of the shirts are great and comfortable. Would be even better if there were more classic cuts in the long sleeve shirts

24 October 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Jenny, thank you so much for taking the time to leave us this wonderful review! 😊 We're very happy to know that you love our products. It's always humbling and heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products and services. We've noted your feedback regarding increasing more designs for the classic fit shirts and will definitely forward it to our merchandising team. We are truly grateful for your support and we look forward to serving you again in our boutique soon. Meanwhile, take care and stay safe!

Rated 5 out of 5 stars

Excellent material & design

25 July 2022
Unprompted review
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Reply from The Shirt Bar

Dear Christopher, thank you so much for taking the time to leave us this lovely review! We're very happy to know that you love our products! 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

The service rendered by Haron was 10/10!

The service rendered by Haron was 10/10! Despite the shop was managed by one staff only, Aharon delivered the best that he could and did not short change any customers. Will definitely come back again to make my purchase at The Shirt Bar at Suntec City! Thank you Haron!

14 June 2022
Unprompted review
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Reply from The Shirt Bar

Dear Leon, thank you so much for taking the time to leave us this lovely review! 😊 We're very happy to hear that you've had a wonderful shopping experience with our brand ambassador, Haron. We'll make sure to pass on your kind words to him! It's always heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products & services. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Wonderful shop and genuine clothes

Clothes are well made it. We been in the shop all afternoon and bought everything we wanted. Cynthia is very professional and helpful was pleasure to do business with. Mehdi &Yamil

4 June 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Edi, thank you so much for taking the time to leave us this lovely review! 😊 We're very happy to hear that you've had a wonderful shopping experience with our brand ambassador, Cynthia. We'll make sure to pass on your kind words to her! It's always heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products & services. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Incredible customer service, a rarity in Singapore

I'e purchased many items from them in their retail store but never online. The first time I did so, I emailed them to enquire about the delivery packaging. Upon finding out that the shirt was meant to be a birthday gift, the customer support staff not only offered to pack the shirt in a box (as opposed to simply clear plastic), but also went the extra mile to provide a handwritten card with my personalised message. He/she then took a photo of the final package and sent it to me before mailing the item. EXCELLENT customer support! I was so touched by their sincerity and I highly recommend The Shirt Bar.

26 May 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear GL, thank you so much for the lovely review! We are very happy to know that you've had a wonderful shopping experience with us and that you love our services and packaging! We really appreciate you taking time to write this review. Thank you for your support and we look forward to serving you again soon.🥰

Rated 5 out of 5 stars

Super Customer Service!

Super easy to order, and super fast in delivery. I'd only expected to receive the package after about a week, but 'The Shirt Bar' immediately communicated with me, and i got my items within 2 days! Super efficient, and everything was packed in order. The package also included a hand-written card, and that was a nice gesture too. Great job!

6 May 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Daniel, thank you so much for taking the time to leave us this review! We're very happy to know that you've had a wonderful shopping experience with us and that you love our services. 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Excellent sale staff

Very patient, helpful and knowledgeable staff. Able to make excellent product recommendations according to our needs.
Very good design, material quality and workmanship.

8 April 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Aik Beng, thank you so much for taking the time to leave us this review! 🥰 We're so happy that you've had a wonderful shopping experience with us. We really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Best Experience

The delivery of the curated box is extremely fast. The box is well prepped. Very nice design, feels premium. The quality of clothes are supreme. This is a good business idea

29 March 2022
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Rui Yang, thank you so much for taking the time to leave us this lovely review! We're very happy to know that you've had a wonderful shopping experience with us and that you love our products and services! 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Very fast shipment

Very fast shipment. Quality of the material is outstanding. It would be better if more colors are available for polo shirt.

20 December 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Motohiro, thank you for taking time to write us this very lovely review! It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products and services. We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. We will have a few more new colour of polo t-shirts available earlier next year. Do visit our website and / or boutiques to take a look 😊

Rated 5 out of 5 stars

shirt was nice & comfy

shirt was nice & comfy. delivery was fast. item came nicely wrapped.

5 December 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Irene, thank you so much for taking the time to leave us this review! We're delighted to know that you've had a wonderful shopping experience with us and that you love our shirt. 🥰 We are also happy to hear that you love our packaging too! Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Best Service You Can Find

Honestly this is one of the best services you could find. The clothes are excellent and the service both personal and professional. The stuff has to be air freighted to me in Australia but it arrives quickly and with first class packaging. I can't rate them highly enough.

5 December 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Mark, thank you so much for taking the time to leave us this lovely review! We're very happy to know that you've had a wonderful shopping experience with us and that you love our products and services! 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Nice and good

Nice and good, very happy with it

4 December 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Aron, thank you so much for taking the time to leave us this review! 😊 We're very glad to hear that you've had a wonderful shopping experience with us. We appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 4 out of 5 stars

Thanks Shane

Thanks Shane, for helping me pick a fitting shirt just now and explaining to me the difference between the slim and classic fit. Will definitely visit the store (Tangs Orchard) for future needs.

17 September 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear H W Kuah, thank you so much for taking the time to leave us this review! 😊 We're very happy to know that our brand ambassador Shane was able to assist you. We will make sure to pass on your kind words. Thank you for your support and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Bought pants at The Shirt Bar (Isetan…

My husband bought pants at The Shirt Bar (Isetan Scotts). Lilian was very helpful and attentive to our needs. She explained well. Thumbs up to her.

14 September 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Vivienne, thank you so much for taking the time to leave us this lovely review! 😊 We're very happy to know that you’ve had a wonderful shopping experience with our brand ambassador, Lilian. We will make sure to pass on your kind words to her. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

As always

As always, The Shirt Bar excelled.
Oscar helped me with the ordering, the shipment reached me before time, and the item was fantastic.

5 September 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Probir Das, thank you so much for taking the time to leave us this lovely review! 😊 We're very happy to know that you've had a wonderful shopping experience with us and that you love our products. It's always humbling and heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products and services. We will also let Oscar know that you really appreciate his help. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 2 out of 5 stars

The T shirt we received was under my…

The T shirt we received was under my expectation.

15 August 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Xiaomiao, thank you for your feedback. We are very sorry to hear that the t-shirt was under your expectation. We will always welcome you back to our boutiques for any exchanges. Alternatively, feel free to email us at wecare@the-shirt-bar.com and we will assist you in any way we can. We really appreciate you taking the time to leave us a feedback and we hope to serve you again soon. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

5 stars

The packaging is great, price is decent, came really quick, and it's beautiful! All that's left is to see whether the person I bought it for loves it as much as I think he will :)

10 August 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Melanie, thank you so much for taking the time to leave us this review! We're very happy to know that you've had a wonderful shopping experience with us and that you love our packaging. 🥰 We also hope the person you bought it for loves it as much as we enjoyed packing it for you. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Most outstanding service

Excellent service. And great selection. The concierge service of sending the selected pieces to the comfort of my home is way beyond my expectation for the price range. I hereby wish you success in your business and will continue to support your brand.

8 June 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Simon, thank you so much for taking the time to leave us this lovely review! 🥰 We're very happy to know that you've had a wonderful shopping experience with us. We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Lilian was very helpful and provide…

Lilian was very helpful and provide great customer service. I had ordered a size that did not fit well, and she went above the call of duty (replying to me later in the evening) to make sure I could exchange for the fit I needed. Very commendable initiative and service.

6 June 2021
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Dear Michael, thank you so much for taking the time to leave us this lovely review! 😊 We're very happy to hear that you've had a wonderful shopping experience with our brand ambassador, Lilian. We'll make sure to pass on your kind words to her! It's always heartwarming to know that customers like yourself, appreciate the efforts we put into always giving our customers that extra touch and value in our products & services. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

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