Theseventharkive Reviews 

283
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

All the designs are pretty and original, I love the fact that she’s an army too and do gorgeous clothes for us. She’s super kind and reply pretty quickly when you send a mail to know how your order is... See more

Rated 5 out of 5 stars

Fantastic product and excellent customer service! When I placed my order it initially took a while to get shipped, but when I reached out I got a swift response informing me there were some issues... See more

Rated 3 out of 5 stars

Very good product!! Just upsetting that I had to wait so long for my orders, I had been buying from them for awhile and was disappointed when they went MIA for a few years not acknowledging unfulfill... See more

Rated 5 out of 5 stars

KenyUniverse is one of the best small Kpop/anime inspired small brands I have ever experienced and had the pleasure from shopping from! The staff are super friendly, interactive and do their best to... See more


Contact info

4.2

Great

TrustScore 4 out of 5

283 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(283)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is amazing!!

This company is amazing!!! I have several zip-up hoodies and they are hands down the best I’ve ever had. Thick sweatshirts with beautiful embroidery, the quality is unmatched. Fast shipping and good customer service. I highly recommend buying products from this company!!!

15 November 2022
Rated 5 out of 5 stars

Made my whole week

The attention to detail truly made me smile, thank you for the care gone into my delivery. The jacket I purchased is so soft and truly felt like I got the WeVerse version.

15 October 2022
Rated 5 out of 5 stars

KNJ hoodie

Purchased the KNJ hoodie for a friend’s birthday present. The hoodie was very comfy, perfect size, and made with quality material. Love it!!!

6 September 2022
Rated 5 out of 5 stars

soft and comfy!

The hoodie is made of quality material and super soft! It is warm and comfy. If you have broad shoulders, I would recommend sizing up, usually I'm a large, and I got an xl. It fits like the descriptions says. Overall I'm really happy with the hoodie and will wear it frequently!

26 September 2022
Rated 4 out of 5 stars

slow response time - but great products

Their products are great.
Items were true to size and nicely made.
It's sometimes difficult to get ahold of them in regards to shipping updates. My pre-ordered items got pushed back several times and it was tricky to track any information about the new release date and several weeks passed until I was able to get a proper response.
But happy with my order after all.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

I am so much happy with my purchase

I am so much happy with my purchase! I ordered the 'Still with you' zip up, and it's so pretty ! And the quality is also very good! Nothing else to say except keep going!
Maybe the delivery took a little while, but honestly I do not mind if it's for having such good clothes at the end. It's worth it!
I already ordered some more :)

24 August 2022
Rated 5 out of 5 stars

100% Worth it! <3

I've received one zip-up hoodie and just ordered another one today. I highly recommend them and they're of excellent quality. The customer service is really fast if you have any concerns, and they're so comfy!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

love it

ordered to the UK and wasn't too sure how long it would take and if i would be charged. in the end i was i had 4 charges come off my account which roughly came to £4 in the end and was a bit sceptical of the quality of the clothing when i realised my parcel was shipped from china but its absolutely amazing

22 July 2022
Unprompted review
Rated 1 out of 5 stars

Still have not received my order

I have ordered 3 pieces months ago. The dates for releases of shipments keep changing and changing everytime I come and check on the website. Not sure if I am ever going to receive what I ordered or I was scammed..

18 July 2022
Theseventharkive logo

Reply from Theseventharkive

Hi Milda,

I'm really sorry about the bad experience you've had with us,
Your order was a pre-order, which explains the wait. However, as mentioned in the email that has been sent to you earlier, we've had printing issues on one of our items that happened to be in your order.
Therefore, this order was delayed, letting us time to reprint the t-shirt for a better quality,

Your order has been shipped out earlier today, so no need to worry, you'll get everything you ordered! You should have already received your confirmation email as well as your tracking number,

Feel free to pop us a message on Instagram or via email if you have any other issue with your order, and let us know how you like your order when you get it!

Have a great day <3

Rated 5 out of 5 stars

YOU WILL LOVE BUYING FROM THIS STORE TRUST ME

Absolutely amazing store!!!! They have more than just beautiful designs, outstanding customer service!! I had lost one of then hoodies I brought from them the black Yoongi one and I had ordered it again because I loved it that much!! However I had found it again at home and they were more than happy to send me another hoodie of my choice!!! Even though I had already recieved the other Yoongi hoodie I ordered, they agreed to send me the other one because it wasn’t exchanged in time! I spoke to Ken and Ezra who sorted everything out for me so big big shoutout to them! Buy from this store you won’t regret it!!! Awesome designs and great lovely people who work there willing to go the extra mile for customers :)

11 July 2022
Rated 5 out of 5 stars

BTS zip up

Great quality material. Preordered a zip up and got here in a reasonable amount of time .

5 July 2022

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