The Second Life Library Reviews 45

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the personalized book selections, which are perfectly tailored to their children's interests and age groups, making reading an exciting and engaging activity. Many people praise the excellent quality of the pre-loved books, often noting they arrive in like-new or immaculate condition, exceeding expectations for second-hand items. The subscription service is highly recommended for its straightforward process and the joy it brings to children, fostering a love for reading with fresh, entertaining stories each month. However, some reviewers were not happy with the quality of the books received, describing them as poor condition and a rubbish selection, while others found the communication and packaging to be subpar. Additionally, a few people mentioned difficulties when trying to cancel their subscription, advising caution.

What people talk about most

Product

People report positive experiences with the product, consistently praising the thoughtful curation and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition of the books... See more

Subscription

Clients share positive opinions on subscription, with many expressing delight and satisfaction with the... See more

Order

Customers consistently note positive experiences with order, praising the excellent communication and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the overall experience quite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Second Life Library is a brilliant small business. My little one LOVES reading books together but it was becoming more of a challenge finding great ones apart from the obvious choices we already h... See more

Company replied

Rated 5 out of 5 stars

We discovered TSLL on Instagram and I’m so glad we did! I have been on the hunt for a subscription for my kids for a while but couldn’t find anything suitable. Being a small business means the servi... See more

Company replied

Rated 5 out of 5 stars

Bought a subscription for my son’s first birthday, and we’ve just had our first box - communication has been excellent, friendly, and so so personal to him based on our order notes and Instagram messa... See more

Company replied

Rated 5 out of 5 stars

Oh my goodness, I can’t recommend The Second Life Library enough. It’s such a special, female-led small business, run by the loveliest Millie, whose passion and knowledge of children’s literatur... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Gift Shop

Written by the company

Beautiful pre-loved children's books delivered via our flexible subscription. All books are quality checked and age matched, to grow with your child. For busy parents or thoughtful gifters - help a child discover stories they'll treasure.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great idea

My 12 month old is super in to books, so this is a lovely idea to receive to your door. She was very excited to look inside the box and find three books to explore. A really lovely idea, and it’s nice to know your are giving books a new lease of life again!

7 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Jessica, thank you so much for your review! I'm so glad your little one has enjoyed discovering her new books! Happy reading, Millie

Rated 5 out of 5 stars

Could not recommend more!!

Could not recommend The Second Life Library enough!
We received the discovery box and think it’s excellent for kids as they become more independent readers.
My daughter was over the moon to open her own gorgeous parcel to find a hand written note and a collection of fabulous books - she started reading straight away!
Such an excellent way to encourage screen free time.
We also have the bookmark which my daughter is proudly using already to track her books.
We love the concept of giving books a second life, and it’s a great message to be teaching our little ones.
Thank you!🙏
Con and Lou

2 March 2026
Unprompted review
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Reply from The Second Life Library

Hi Conor, thank you so much for your review! I love curating the Discovery Boxes, and I'm so glad your daughter loves using her new bookmark! Millie

Rated 5 out of 5 stars

An all round great experience!

Order arrived super quickly and I absolutely loved the books chosen! (I wouldn’t have come across them myself, so it’s great to have new titles & authors to explore!) Also, the books are in such good condition. An all round great experience and will definitely be ordering again!

2 March 2026
Unprompted review
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Reply from The Second Life Library

Hi! Thank you so much for your review, I'm so thrilled that you love the books I chose, I'm also so pleased that titles and authors were new to you and your little one! Happy reading, Millie

Rated 1 out of 5 stars

Avoid!! Can’t cancel easy either

Books poor condition rubbish selection and only 3 ??? Can buy better quality from a charity shop. Rubbish comms packaging poor. Simple all round Rubbish. Cancelling subscription is near impossible be careful as you think you’ve cancelled but it’s only paused a month. Books
Out of stock clearly a business that can’t manage poor poor experience

9 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Laura. I'm really sorry to hear you feel this way — that’s certainly not the experience I aim to provide.
Just to clarify, our website clearly states that each subscription includes 3 books per month, and this hasn’t changed. Subscriptions are released to new members once a month on the website, which may have caused some confusion, there is no impact on existing subscribers as books are not out of stock. As a one person business, this allows me to manage subscriptions during a fixed timeframe each month.

Cancelling or amending a subscription is designed to be flexible and can be done at any time through your account. Pausing a subscription is simply a retention offer that is presented when you first click cancel, you are then able to click cancel.

As I received over 400 orders in one evening, I issued an email to say thank you to everyone for baring with me as I scaled my business overnight. I do not send lots of emails or communications - simply the order confirmation, and then delivery related comms.

I take packaging very seriously, and it is all high quality and made from 100% recyclable materials, and is compostable or recyclable.

I did respond to your email to try and resolve this but haven’t heard back yet. I'd love the opportunity to put things right, especially if any books arrived in poor condition.

Kind regards,
Millie

Rated 5 out of 5 stars

Lovely boxes from a company with soul

I have a one and a four year old, and both of them love to be read to. I'm also passionate that secondhand doesn't have to mean second best, and so this company couldn't fit our family ethos better. I've had three boxes from the Second Life Library and my children were so excited to receive them. Even my one-year-old did a happy dance unwrapping hers. I massively recommend buying a box - they're a lovely gift too

4 February 2026
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Reply from The Second Life Library

Hi Zoe! Thank you so much for taking the time to leave a review. I'm so excited and grateful that The Second Life Library fits into your family life so well and thank you so much for your repeat orders - as a small business it means so much! I hope the lucky recipient of their Discovery Box enjoyed their new books too. Millie 📚🐛

Rated 5 out of 5 stars

I bought a 5+ book box from this lovely…

I bought a 5+ book box from this lovely company. It was delivered promptly and included a sweet note and bookmark.
I was touched that the seller added an extra book to this parcel for free!
I would definitely buy from this seller again and am waiting in eager anticipation for a 5+ subscription to be introduced!
A must buy for any young reader.

20 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Laila. Thank you so much for leaving a review of our Imagination Box, as it's a new service I'm so glad to hear it's been a hit! The 5+ subscription will be coming soon :) Millie

Rated 5 out of 5 stars

The Second Life Library has been such a hit for my girls

I can't recommend The Second Life Library enough! Reading has always been such a big part of my life and I have been very keen to integrate it naturally into my daughters' lives in a way where they are very used to being around books, choosing books, handling books, seeing books as a treat and reading as a worthwhile activity. I don't want books to be ornaments on a book shelf, I want my three year old to be confident in choosing books and using them to further enhance her little world. However I am also realistic and know that in many ways, engaging with second hand books is a much more sustainable way of creating little readers both through minimising the number of books that go to landfill but also through the confidence for little hands to pick up the books because they have been pre-loved anyway so it feels less untouchable than a brand new book. One of our favourite weekend activities is picking a couple of books from the second hand bookshop, so when I saw The Second Life Library, I thought it was such a brilliant idea and that it would be perfect for my daughters -something that they can both enjoy at 3 years old and 9 months old because each monthly subscription of pre-loved books is perfectly curated to their age range. When the first subscription arrived, my eldest daughter was thrilled to see her name on a parcel and the handwritten note, stickers and reading tracker bookmark are the perfect extra touches. All six books across the two age ranges have been enjoyed multiple times by both girls and we already can't wait for next month's subscription. Thank you for what you are doing Millie both in terms of reducing the amount of books going to landfill and helping to foster the reading enthusiasm in our little ones🩷.

17 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Alice, thank you so much for your review. I'm so glad you loved your selections, your daughters are very lucky to have you fostering their love of reading from so young! Millie

Rated 5 out of 5 stars

Such a lovely idea

Such a lovely idea, I saw it recomended on Instagram and so glad I’ve done it for my little boy. You can add what your child’s interests are and the books we received were spot on! You can tell so much care and attention went into picking it. I have told all my mum friends for when subscriptions start again! 💕

17 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Poppy, thank you so much for leaving a review - I'm so glad you would recommend TSLL to a friend! Millie

Rated 5 out of 5 stars

Wonderful little company

Absolutely love this little company, I saw them recommended on Instagram and quickly set up a subscription for my nearly 4 year old. I couldn’t believe the quality of the books and extra touches in the first subscription box that came. I quickly recommended it to all my Mum friends and I know lots of them signed up too. Can’t wait for next month, thank you!

16 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Ellie, thank you so much for leaving a review. I love curating each box and I'm so glad you like the extra little touches too! Millie

Rated 5 out of 5 stars

Great experience

When I saw the second life library shared on instagram I rushed to the website to set up a subscription for my 2 year old son. It’s such a great idea! It’s hard to know what books I should be reading to him at this age so this takes the guess work out of it. I love that they are second hand as well but still in amazing condition!
My little boy has a speech delay and tonight he let me read the whole book to him and even repeated some words back to me which means the world to me.
Can’t recommend this subscription enough!

13 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Rachel, thank you so much for leaving a review. This is so lovely to hear - I'm so pleased the books have been a memorable part of your day and that your son enjoyed listening to his new stories. Wishing you many more cosy reading moments together! Millie

Rated 5 out of 5 stars

Wow!

Omg, the books are genuinely amazing! Even though they’re second-hand, they arrived in absolutely immaculate condition — you honestly would never know they weren’t brand new. The quality and care that went into the order was outstanding.
What made it even more special was that the owners of the company hand-delivered my order because they live locally, which was such a thoughtful and meaningful touch. It really showed how personal and family-run the business is, and how much pride they take in what they do.
I also really appreciated how they took the time to read the notes I left about what my daughter is interested in. They picked out books that were perfectly suited to her age and matched exactly what she’s into, which made the whole experience feel so personalised and considerate.
I honestly can’t wait to recieve my next order next month — I’ll definitely be recommending this subscription to my friends and family!

15 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Hannah, thank you so much for leaving a review. It's absolutely no trouble at all, I'm glad I could hand deliver this order and choose great books for your daughter!

Rated 5 out of 5 stars

Great concept :-)

I ordered a one off box, what an amazing idea - we can’t wait to get a subscription when they’re offered again. There was a personalised note in the box, which was a great touch, and even an extra book thrown in too. Super happy with my order! Xxx

14 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Amy, thank you for taking the time to leave a review, I'm so glad you're pleased with your one off box! Millie

Rated 5 out of 5 stars

Absolutely amazing concept

Absolutely amazing concept! My little boy is loving his books that are picked specifically for his age and we haven’t come across before! Would definitely recommend 🥰 excited for our next delivery!

4 February 2026
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Reply from The Second Life Library

Hi Ashley, thank you so much for taking the time to leave a review! So glad to hear you'd recommend The Second Life Library!

Rated 5 out of 5 stars

Really well thought out idea

Really well thought out idea. Our first subscription box arrived yesterday and my little one was excited and it bought some interest into our bedtime story! The books were good quality and it was packaged beautifully too!

Thank you!

9 February 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Hi Katie, thank you so much for taking the time to leave a review. I'm so glad your new stories helped at bedtime! Millie

Rated 5 out of 5 stars

Amazing idea

Absolutely love this idea! My little boy loves books and we read so many on a daily basis. It’s so lovely to know books are being recycled and bringing so much joy to children time and time again. My little boy loved receiving his first box, the books were in great condition and we have read them multiple times since receiving them yesterday. We can’t wait for next months box!

10 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Amanda! Thank you so much for leaving a review - I'm so pleased your little boy is enjoying his new stories! Millie

Rated 5 out of 5 stars

A wonderful service!

What a fantastic concept this is! I was originally subscribed to a different book subscription service but switched to the Second Life Library the instant I found out about it. Not only is it half the price of other services, but it’s focused on preventing books from ending up in landfill; this is what really drew me in. I collect books for my children as I want them to become passionate readers but this service also teaches them that new isn’t always needed or better.
The books I received were in excellent condition and were carefully chosen for my children’s age group. They were packaged beautifully with stickers and a reading tracker/bookmark too, along with a handwritten note. The service feels so personal and my little ones were ecstatic to see their new books. My toddler refused to go to bed until we’d read every single one! We’re looking forward to next month for our next set of books already. Thank you so much!

9 February 2026
Unprompted review
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Reply from The Second Life Library

Thank you so much for taking the time to leave a review Lowri - I loved curating your box. I'm so glad your little ones are pleased with their selections, and I'm looking forward to your next one! Millie

Rated 5 out of 5 stars

Great idea

Such a great book subscription. The 3 books arrived in like new condition and are perfect for my little one. Great quality, engaging stories, and definitely worth it. Highly recommend. Looking forward to our next.

9 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Jessica, thank you so much for leaving a review of The Second Life Library. I'm so glad to hear you're looking forward to your next box! Millie

Rated 5 out of 5 stars

Such a wonderful idea

Such a wonderful idea! A lovely small business & the books were chosen with care!

10/10 recommend

9 February 2026
Unprompted review
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Reply from The Second Life Library

Hi Taylor! thank you so much for your review, I really appreciate the time taken & it's great to know you'd recommend TSLL <3

Rated 5 out of 5 stars

Such a brilliant idea

Such a brilliant idea and such a great small business. I just received my first order; I ordered the 0-6 month books. We got such a beautiful selection, they are all great quality and perfect for my 3 month old.

9 February 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Hi Millie! Thank you so much for taking the time to leave a review, I really appreciate it! Millie

Rated 5 out of 5 stars

Fantastic books!

Absolutely lovely concept! Ordered as soon as I saw about it. Books arrived, all preloved but in fantastic condition and perfectly suitable for my 15 month old. Tailored to his interests too. Already excited for our next set of books. Highly recommend this service and can't wait to see what we get next time!

9 February 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Hi Anna! Thank you so much for taking the time to leave such a lovely review. I'm also looking forward to curating his next box! Millie

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