Rustic Grove Reviews 

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays in receiving their orders, often far exceeding the advertised delivery times. People frequently experienced a lack of proactive communication regarding these delays, with some orders not arriving at all. Reviewers often found themselves chasing for updates, receiving vague responses or no replies to their inquiries. However, some customers also noted that the product quality, particularly for desks and tables, was excellent, made from solid wood and well-built. A few other people also felt that when communication did occur, it could be helpful and apologetic, with some instances of staff going above and beyond to resolve issues.See more

Reviews shaping this summary

Took nearly four weeks to be delivered when it was supposed to be within seven days. I had to chase them for an update and they said it was a new line and they were having difficulties but were not... See more

Updated: 15/04/26 Ryan called and apologised for the lack of communication & advised timings on the desk & a refund of £50. Desk arrived 13/04 and I am VERY happy with the quality of the wo... See more

Company replied

The desk is of fantastic quality and I am very happy with it. No problem with it. 3 stars because I found the communication to be quite poor - I had to chase for updates on my order multiple ti... See more

Edit: After initially writing the review below, we received helpful and detailed communication, explaining the delay, offering clear next steps and delivery plans. The table has now arrived and we a... See more