The Rum Company Reviews 

175
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of available products, noting that orders arrive promptly and are always securely and carefully packaged. Many consumers also mention how exceptionally easy the online ordering process is, making it a very convenient choice for discovering unique items and purchasing special gifts. However, some reviewers were not happy with delivery delays or items arriving dusty when they were intended as presents for loved ones. A few people also experienced frustrating issues with delivery scheduling or carrier handling that caused unexpected setbacks with their packages.

What people talk about most

Product

Users describe positive interactions with product, highlighting the brilliant choice and high quality... See more

Delivery service

Customers report a high level of satisfaction with the delivery service, often highlighting the speedy... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and personal support... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and smooth profile of the rums.... See more

Order

Clients share positive opinions on order, highlighting that the process is easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(175)

55 reviews in the last 12 months

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Rated 3 out of 5 stars

The delivery did not arrive in time…

The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Rum lovers need to do this!!!

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

12 March 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

This is exactly the kind of thing we love to hear. Two months in and already getting surprise bottles you have not come across before is a great sign. Really pleased you are enjoying the subscription and thanks for sharing your experience 🍹

Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.

I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.

I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!

13 December 2025
Unprompted review

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