The RoomPlace - CARMEL Reviews 410

I’m very unhappy with my experience with RP. I’ve purchased a living room set and mattress from here. The associate told us there would be zero interest when we got our first bill interest was put on there. Went back to talk to room place about the bill and was told that everything would be fixed and that we would see the reflection of the no interest and now our bill is just getting higher and higher. Talking into commodity also, which is the bank for the roomplace is a joke because they’re just going round and round in circles. Then we go back into room place and they tell us that they’re no longer room place that it’s liquidation so they’ve clearly washed their hands of the whole issue and now what? We have had a very terrible experience, and will never purchase from room place again.

I purchased a recliner online and it was a complete disaster. I received a text message telling to pay for the $1000+ item via a link in the text. If that doesn’t smell of a scam, I don’t know what does. I paid for the chair on the website and refused to pay via the texted link. And then the threatening texts began: your purchase has been cancelled, etc. I confirmed with my bank that the payment was approved but the Room Place repeated that I needed to pay again. After a couple of days of that nonsense, I cancelled the order. And then I was told the payment went through. It took a dispute with the charge to get my money back. I bought a better product with quick and easy delivery from Amazon. I would never purchase anything from The Room Place again.

I have to wait two months for my couch. Absolutely ridiculous.

Shelbie was great! She made this purchase very enjoyable. Very knowledgeable. Quick, easy shopping experience.

Saleswoman was very patient and helpful. She made this purchase easy.

Nita Gergel

It was very easy to purchase what I was looking for at a good price!

Customer service was friendly. Bought chairs and two ladies worked well together and were very efficient.

Helpful associate. Looked up items of furniture that weren't in the store.

Kristin Roll was phenomenal. I brought up that I heard they were closing this store, shared my concerns and she did nothing but still close the deal and ensure the best customer service!

Marcella and Kristen made my purchase a pleasant experience. Unfortunately, The Roomplace has decided to focus on doing business in the Chicagoland area and close all the stores in Indiana.

Didn't plan to buy the sofa set. No pressure sales just facts and great interaction. Second large purchase here and we will be back.

The salesperson Kristin was very helpful and knowledgeable!

Employees were very professional and helpful, furniture was priced appropriately, and the experience was very pleasant overall.

Our sales associate was helpful and courteous. She helped us configure the sectional that would fit best in our space.

Friendly staff. Professional and informative. Delivery process was organized, timely and had great communication.

Staff was knowledgeable, professional and welcoming. They were able to find all the items I desired and kept me within the budget I set going in. Thank you room place and your amazing team!

Over all the sales rep taking time not rushing me along

Friendly professional staff.