Therme Bucuresti Reviews 

135
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many people found the facilities to be extremely overcrowded, leading to a stressful and chaotic environment that felt more like a public swimming pool than a relaxing spa. Customers frequently encountered long queues, difficulty finding available seating or spots in pools and saunas, and issues with cleanliness in various areas. The pricing was also a significant concern, with many feeling that the high costs for tickets and additional services were not justified by the quality of the experience. Reviewers also reported issues with staff, describing them as rude, unhelpful, and unprofessional, particularly concerning inconsistent rule enforcement and customer service interactions. However, some people did have a positive experience, enjoying the various areas, massages, and finding the facilities clean and well-maintained during less busy times. These customers appreciated the diverse pools, saunas, and waterslides, and some highlighted specific staff members for their excellent service.

What people talk about most

Facilities

Customers consistently note ambiguous experiences with facilities, with many praising the incredible,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising specific employees for their... See more

Location

Reviewers mention ambiguous feedback about the location, with some finding it beautiful and easily... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the amazing massages and the... See more

Price

Users describe negative interactions with price, with many reviewers finding the overall experience to be... See more

Reviews shaping this summary

Rated 1 out of 5 stars

STAY AWAY. We had bought whole-day tickets, but when we got there the line was extended all the way outside of the building, and a screen displayed "capacity reached, average waiting time 60 minu... See more

Rated 1 out of 5 stars

Cattle market with palm trees. Not relaxing at all as it’s overcrowded. Queued for an hour and 15 to book treatments to find they had almost sold out. No lifts, one of our party has mobility issues du... See more

Rated 1 out of 5 stars

One Star — and that’s being generous I honestly cannot believe the hype around Therme waterpark in Bucharest. This place is the definition of overpriced and overrated. For what they charge,... See more

Rated 1 out of 5 stars

The famous Bucharest spa… famous for disappointment If you enjoy wasting money, fighting crowds, and navigating pure chaos, congratulations, you’ve found your paradise. Overpriced: You pay lux... See more


Company details

  1. Wellness Center

Information provided by various external sources

Therme, cel mai mare complex de relaxare, wellness și entertainment din Europa, s-a deschis în București, la 10 minute de oraș.


Contact info

2.2

Poor

TrustScore 2 out of 5

135 reviews

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No history of asking for reviews

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2.2

All reviews

(135)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Very nice spa

Very nice spa. Clean water and polite staff. Parkings spots for tons of cars and video surveillence. Definetly recommend

10 August 2018
Unprompted review
Rated 1 out of 5 stars

I initially rated Therme 5* but …

I initially rated Therme 5* but unfortunately I had to change my review due to an extremely unpleasant situation my friend went through at Therme, because of a very incompetent, untrained and misogynistic member of staff who treated her very disrespectfully. What's even worse is that she emailed Therme about the issue and she has never received an apology. Will never return and don't recommend it

28 November 2017
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER GO AGAIN

The place is nice,unseen.staff very poorly trained in customer skills plus attitude sucks from the front counter.i got the feeling they work against each othe not like a team.lifesavers are big womanizers,allways looking at young girls butts.mangers not very helpfull, in case of anything, they send u from 1 to another.NOT WORTH MY TIME.

12 September 2017
Unprompted review
Rated 1 out of 5 stars

Rude staff members

Rude staff members. The place is super nice, and semi clean. But the service is horrible, staff members are having super bad attitudes and are not service minded at all.

9 June 2017
Unprompted review
Show reviews in all languages. (135 reviews)

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