Reformation Reviews 

Quality was great, fit perfect, was happy with my dress at such an important event as our daughters wedding

over priced clothing and piss poor management. Sales associates lack basic apparel knowledge and there is a serious lack in the diversity among workers in the company

Great customer service and fabulous changing rooms

your design, service and stores 💯 everything so very nice 😍

The very expensive denim shorts I bought started falling apart after one wash

Ordering was easy also being in Germany.
Unfortunately the dress did not fit.
So I returned it, which also was no problem.
Even the money came quickly without any trouble.
Thanks!

Terrible customer service took several days to be sent tracking and now tracking is incomplete.
Won't order again

Polyester garbage disguised as “sustainable”. My experience in store was HORRIFIC. The changing rooms are disgustingly dirty and the items I tried on were used and covered in marks. Someone’s previously tried on items were also strewn about the room, including a pair of shoes.

Hi, guys thank you so much for fantastic support, you’re extremely fast and very helpful! One of the best customer service!❤️

The worst customer service I’ve ever had. You cannot speak to human. You can only email or text and will on receive canned responses. Do not waste your time or money.

Good styles but quality degrading after 1-2 wears on some items

More inventory

I went in looking for a top to go with a skirt I had purchased. Along the way I found so many items that I absolutely fell in love with. The staff were so helpful with getting me the right sizes and also recommending me pieces that matched my style. LOVED my experience here overall.

I love reformation. Genuinely I love the styles that they put out. Half of my closet is their product. However; the price you pay for the material and construction of the pieces are not worth it. I’ve lost a few favorites from washing it as the tag directs. The cashmere is cheap and so itchy and the viscose is a nightmare fabric. I’ve recently tried to stay as far away from it as possible because it’s such an unpleasant fabric to own. If you don’t have the money to throw away, this isn’t the store for you.

Customer service has been helpful for me when I’ve needed them and their in store reps are sooo nice.

everyone is always super lovely and helpful at every reformation store

Excellent service and great sale representatives

Staff are friendly and helpful. Quality of the pieces is fantastic

Beautiful experience in the shop, I felt so cuddled and important

I am extremely disappointed with this brand. I visited your San Francisco store three different times fully intending to make a purchase, and every single time I walked out empty-handed because of the staff’s attitude.

The sales associates were consistently unfriendly, unhelpful, and seemed annoyed whenever I asked a simple question about sizes, colors, or fabrics. I genuinely felt like I was bothering them just by asking for assistance. There was no warmth, no willingness to help, and absolutely no customer service.

For a brand that charges premium prices, this level of service is unacceptable. Customers expect knowledgeable and welcoming staff, not employees who make them feel unwelcome.

After three disappointing visits, it’s clear this wasn’t an isolated incident but a recurring problem. It’s a shame because I liked the products, but the poor attitude of the sales associates completely discouraged me from buying anything.

I sincerely hope the brand takes customer service more seriously because the experience in this store falls far below the standards a luxury brand should deliver.