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The Record Hub Reviews 

6,074
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 576 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often highlight the exceptionally fast delivery services and the robust protective packaging that ensures delicate records reach their destination safely. Shoppers are also very pleased with the wonderful selection of music available across various genres, all consistently offered at fantastic and competitive prices. Some reviewers were not happy with digital gift card purchases, mentioning that the ordered codes failed to arrive and took several days to sort out. A few customers additionally noted occasional problems regarding minor damages on vinyl covers or delivery delays without any proper communication from support.

What people talk about most

Delivery service

Customers had overwhelmingly positive experiences with the delivery service, frequently highlighting the... See more

Product

Reviewers express immense satisfaction with product availability, frequently highlighting the vast range of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast dispatch times, reliable... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast delivery times,... See more

Price

People report positive experiences with price, highlighting great offers, competitive rates, and unbeatable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always look for CD's which aren't always easy to find and Record Hub usually has them with both price and delivery being of an exemplary standard. I should probably move on from CD's but they are wh... See more

Rated 5 out of 5 stars

Absolutely love The Record Hub. Firstly It’s brilliant to support a local Irish business that clearly has so much passion for what they do. The selection of vinyl records is amazing, with something... See more

Rated 5 out of 5 stars

Orders delivered promptly, and packaging is very protective. All of my vinyl orders and equipment orders have arrived within a day or two, and the packaging is excellent. Also, any of my emails to t... See more

Rated 5 out of 5 stars

Always consistent, excellent customer support, vast range of artists, old and new. Shipping is fast and very safely packaged. I'm a repeat customer and happy to recommend Record Hub to all music fans,... See more

Company details

  1. #2 of 2 best companies in Music Store
  2. #1 of 2 best companies in Hi-fi shop
  3. #1 of 1 best companies in Home Audio Store
  4. #1 of 1 best companies in Record Store

Information provided by various external sources

Everyone's local record store

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(6,074)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellence personified

Practically everything , absolutely customer service orientated, great to get the personal touch ,dealt with Helen whom is ultra responsive to her customers, could only give 100% recommend and thanks to you all again !

23 June 2026
Rated 5 out of 5 stars

Great company

Great company. Iv only ever had one issue with a record I ordered not been in stock and they contacted me and sorted it straight away. Their customer service is second to none. I’ve been buying records off them for a few years.
Great selection, great price and fast delivery with no issues. Best of all it’s an Irish company and it’s nice to be able to shop locally especially on an island.

11 June 2026

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