I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall happy with my order but for spending so much, you would think shipping would at least be free. Also, listing mentioned minor scratches on hardware and it was hard to see in the picture online... See more
Company replied
I thought the bag was coming with some basic authenticity paperwork that was completed on every bag by staff. It did not. I thought you paid 15 for an extra review. I was disappointed not to have r... See more
Company replied
The items received were true to the assessment/condition; however, it would have been helpful to have more details on the sizing. I purchased a shoe in size 9, but would have appreciated to know it w... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful watch, doesn't work 😪
I am giving the experience a 4 at this time because I received the watch I ordered. It was in Excellent condition as described. Unfortunately, the watch doesn't work. I have filed a claim and pending a response. Hoping it is just a replacement of a battery.
8 July 2026
It was my first and last purchase
It was my first and last purchase! One pair of boots was fine, but the other wasn’t, and since it was a final sale, I couldn’t return them—only resell. And guess what? Those advisers from RealReal want to take a percentage to take new photos and resell the same boots I bought just a day ago. In the end, I paid taxes and shipping, then resold the boots back to them and only got a tiny return. Seriously, what a scam!
14 July 2026
Unprompted review
Very good condition!
1 July 2026
My purchases arrived quickly and in…
My purchases arrived quickly and in great condition (as advertised).
8 July 2026
It was very easy … fast… and the bag…
It was very easy … fast… and the bag was great!! Quality as promised, I’m very happy!!
9 July 2026
Good, but...
The garment was shipped promptly and is in great condition, but there was a cough drop wrapper in the pocket, which made me feel as if it had been worn and hadn't been cleaned before it was sent to me.
30 June 2026
$64 shipping to Canada is outrageous.
Selection of high end designer clothes and luxury bags is amazing.
However, a $64 shipping to Canada is outrageous.
Please source another method of shipment (not D.H.L.) that’s not an exorbitant amount. Your sales from Canada will increase.
And your customer service representatives are really bad at communicating and listening to customers.
9 July 2026
Absolutely phenomenal assistance
Absolutely phenomenal assistance! Knowledgeable, professional and courteous! Five star fabulous! Thank you!
3 July 2026
The conversion from Euro/UK to American…
The conversion from Euro/UK to American shoe size was not correct. It's important to have the number listed in both formats. Size 9 is listed as 39 or 40 and it makes a big difference when you are 40 and your shoe comes in a size 39 but in the US your size is 9.
9 July 2026
Great shopping experience
Great shopping experience, easy and fast delivery and my new bag is EVERYTHING!!
9 July 2026
I was so pleased with my experience
I was so pleased with my experience. My dress was in amazing condition, a great price, and the shipping was so quick. I used another platform before this and it was a terrible experience . I am so impressed by the Real Real!!!
9 July 2026
I buy frequently.
I buy frequently.. no one has the stock that TRR Has
My only issue is the no return policy on handbags ….
My Chanel bag had major black marker all over the interior .. never disclosed in description or shown in photos .. you are stuck with the item …
9 July 2026
A happy gift for my "sweety"
2 July 2026
Terrible customer service
Terrible customer service. Never provided valuation certificate as requested for a $9k purchase
2 July 2026
Perfect
Perfect, quick shipping but I live in Montreal ( Canada) and I got 35$ of shipping duty fees plus the original 55-65$ of shipping. But the product was perfect
2 July 2026
Fast shipping and the necklace was…
Fast shipping and the necklace was exactly as described.
9 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.