I’ve shopped with Real Real for some time and always found fabulous, well described and accurate product descriptions, photos and pricing. This time was no different. Everything was terrific. The ite... See more
Company replied
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The dress is beautiful and exactly as described except I was led to believe that the medium would be similar to a size 8. When I received the dress, the tag said a size 6. Luckily it fit and I love... See more
Company replied
Overall great selection and easy to purchase. I think image quality can be improved for most products. A lot of the angles don’t show wear appropriately.
Company replied
WELL THE CLOTHES ARE AMAZING FABULOUS WORK ON SHIPPING PRICES. PERIOD. IM A WALKING REALREAL MODEL KNOW THAT. EVERYONE EVERY DAY EVERY WHERE I GO. LOVES MY STYLE. AT LEAST 25 A DAY I SAY THE REALREAL... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Unfortunately
Unfortunately, there was a small insect (or some kind of tiny creature) inside the clothes I ordered. I’m not sure what it was, but I found it extremely unpleasant.
Not all of the garments can be washed because they are made of cashmere and wool, and I also don’t have access to a dry cleaner.
I just wanted to let you know in case anyone wonders whether unexpected little guests can arrive with their order. Unfortunately, the answer is yes—they certainly can.
24 June 2026
Reply from The RealReal
We are truly sorry to hear about the unpleasant discovery you made inside your recent order. We appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com so we can address this further.
Reply from The RealReal
We're so happy to hear that you love the quality of your jewelry and that it arrived perfectly with super fast shipping! Thank you for your wonderful feedback.
I like the "similar items" choice when…
I like the "similar items" choice when you've missed the opportunity to buy an item that you've loved.
1 July 2026
Reply from The RealReal
We're so glad to hear that you appreciate the "similar items" feature! It's designed to help you find other great pieces you'll love. Thank you for your positive feedback!
Will never buy from The Real Real again
The only reason I am giving two stars is because 1 of the 2 items I purchased was good.
The other item I purchased was described as "very good" condition. It was apparent from the ad that there were some marks on the item (this was not the issue). What was not said ANYWHERE on the ad or in the description was that the latch to the item was completely broken. The bag does not latch closed at all.
I raised this with the Real Real when I received the item, including providing a quote I received to repair the latch ($250+) and apparently the best they could offer was a refund of $100 (up from an initial $50 offer).
It was a totally unsatisfactory experience. A return would have put me in a worse financial position given that I paid import duties.
The item should have been properly described and the refund should have been sufficient to repair the defect.
10 July 2026
Unprompted review
Reply from The RealReal
We appreciate you sharing your recent experience with us. We are truly sorry to learn that one of your items was not as described and that the resolution offered was unsatisfactory. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal
We're so glad to hear that your order arrived quickly and that our website description was accurate! We truly appreciate your positive feedback.
Undisclosed water stain
The Helmut Lang jacket has a large water stain on the shoulder that was not disclosed in the description of the condition of the jacket. It is a very obvious stain that makes the jacket not wearable.
22 June 2026
Reply from The RealReal
We're very sorry to hear about the undisclosed water stain on the jacket. We understand your disappointment. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal
We truly appreciate your positive feedback! We're so glad to hear that your item arrived in great condition and that you were happy with our fast shipping.
My favorite resale shop!
2 July 2026
Reply from The RealReal
We are so glad to hear that you consider us your favorite resale shop! Your positive feedback truly makes our day. Thank you for sharing your experience.
Reply from The RealReal
We're so pleased to hear that you're happy with the fast shipping and the quality of your item! Thank you for your wonderful feedback.
RealReal Business
As business transactions go this interaction went smoothly and shipping was timely. The item was as shown and pricing was reasonable.
1 July 2026
Reply from The RealReal
We're so pleased to hear that your transaction was smooth and that the shipping was timely. We're also glad the item met your expectations and that you found our pricing reasonable.
I am disappointed with The RealReal in…
I am disappointed with The RealReal in two ways: (1) price of items of interest was more than purchase price from original source; and (2) packaging was shoddy: items were in plastic bags vs The RealReal cloth bags. Very disappointing!
2 July 2026
Reply from The RealReal
We appreciate your feedback regarding both the pricing and the packaging of your recent order. We are sorry to hear of your disappointment and will review these aspects of our service.
I’ve had great luck both buying and…
I’ve had great luck both buying and selling on TheRealReal. Highly recommend!
2 July 2026
Reply from The RealReal
We're so happy to hear you've had such great experiences both buying and selling with us! Thank you for your wonderful recommendation.
Reply from The RealReal
We're so glad to hear that your purchase arrived even better than you expected! We appreciate your positive feedback.
Great shipping and very easy return
Great shipping and very easy return! Will order again.
25 June 2026
Reply from The RealReal
We're so pleased to hear that you had a great experience with our shipping and found the return process easy! We truly appreciate your positive feedback.
Worst experience ever
Worst experience ever. I spent $65 on shipping then another 71 for duties and Customs. Then had to return the item at my own cost!!
2 July 2026
Reply from The RealReal
We are truly sorry to hear about the unexpected shipping and customs charges, and the inconvenience of the return process. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The website is easily navigable
The website is easily navigable, and communication around purchased items and shipping is always prompt. The items I've purchased so far have been in great shape and easily worth the price I paid.
25 June 2026
Reply from The RealReal
We're so happy to hear that you find our website easy to navigate and that our communication regarding purchases and shipping is prompt. It's wonderful to know that the items you've purchased have been in great shape and worth the price!
Not for me
Weak description of the conditions of the item. Exorbitant shipping costs. I’m one and done with RealReal
2 July 2026
Reply from The RealReal
We are truly sorry to hear about your disappointment with the item's description and the shipping costs. We are reviewing our processes to improve clarity and fairness. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
My first buying experience was…Phenomenal!!
My first buying experience was phenomenal!! I ordered a pre-owned Taq Heuer Men’s chronograph watch. The description of the watch and photos viewed matched the watch I received. I highly recommend The RealReal and will buy from them again. Eric Rich
2 July 2026
Reply from The RealReal
We're so happy to hear your first purchase met your expectations and that the item matched its description! We appreciate your recommendation and look forward to your next experience with us.
Terrific collection quality items
Terrific collection quality items, good communication all the way. Whenever I go to TRR, I find what I'm looking for a amazing prices. I will be a frequent flyer!
2 July 2026
Reply from The RealReal
We're so happy to hear you consistently find quality items at amazing prices and appreciate our communication! We look forward to seeing you often.
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