I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more
Company replied
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Review summary
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Bag is in terrific condition however, it does have a very strong perfume-y/musty/cigarette scent that I wish was stated prior to purchasing. Otherwise the bag is physically in the best condition I’ve... See more
Company replied
Love my leather jacket, eventhou I thought I ordered M size and received size 6 for my leather jacket, but the packaging and the fit are satisfying. Thank you TRR! I love my purchase
Company replied
Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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Great service
7 August 2026
Great first time experience
The ordering and delivery process was seamless. The quality of my purchase was authenic and as described.
14 August 2026
Best customer service
Vincent!
Vincent turned a frustrating order experience into a seamless, positive one. He addressed my issue immediately, processed a full refund right away, and went above and beyond by letting me keep the item. Empathetic, fast, and genuinely customer-focused—this is top-tier support. Highly recommend!
8 August 2026
Pleasantly Surprised
The shoes arrived smelling like a professionally cleaned car. This was my first time purchasing via TheRealReal and I had an excellent experience.
7 August 2026
Obsessed
Obsessed! The description and photos were spot on! The product was lovely and I am so happy. Delivery was smooth and effortless.
14 August 2026
It was easy navigating your website
It was easy navigating your website
Fast delivery. Bought 1 for my sister and bff too. We are very happy. Thank you.
15 August 2026
Love TRR
TRR my #1 pick for designer purchases, best price, items in great condition and fast shipping always!
14 August 2026
Always trustworthy
I’ve shopped with The Real Real before and can trust my purchases. I was not disappointed as always.
7 August 2026
I’m OUT! My last 3 orders have sealed the deal…
My last 3 orders have sealed the deal for me! You just don’t give accurate descriptions. Sizes, condition, even color are completely unreliable. I had a few bad experiences, and then ran an experiment to see if I was imagining. I wasn’t. The service no longer works for buyers. I will still look at the sight but wouldn’t be surprised if I never order from TRR again. Too bad. It used to work well.
13 August 2026
good i think idk i got my boots
15 August 2026
Great quality with amazing deals!
Great quality with amazing deals!! I just started shopping here and I'm obsessed! Delivery is smooth as well.
14 August 2026
Beautiful Canada Goose Parka
Delivered on time. Items as described. Beautiful parka in great condition. Arrived packaged very nicely. Very pleased with my purchase and the whole experience.
14 August 2026
Easy checkout but not enough time
Easy checkout, Received the product in a reasonable length of time. Problem is there’s not enough time to shop before the cart is deleted. Ended up paying two different shipping fees bc of time restraint. Time needs adjustment.
7 August 2026
Love the Real Real!!
Love the Real Real!!! Bought so many designer bags and now shoes. I love everything and always great lower prices!
14 August 2026
The item ordered was lovely and arrived…
The item ordered was lovely and arrived relatively quickly but although a "tags on" item, had a small split in one seam that will need a professional to sew up. Nothing drastic but for an item labelled pristine, a little bit annoying. The clothes are reasonably priced however the shipping to Australia is ludicrously expensive. For instance, item was $70 and shipping was $100, which defeats the purpose of shopping vintage.
14 August 2026
An item I purchased was destroyed when…
An item I purchased was destroyed when it arrived and I now have to ship it back for a refund.
7 August 2026
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