The RealReal logo
Visit website

The RealReal Reviews 

133,778
•
TrustScore 4 out of 5

3.9

Women's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 19,380 reviews, reviewers had a great experience with this company. People consistently praise the vast variety of designer pieces and luxury clothing available at very reasonable prices. Buyers appreciate finding fantastic deals on authentic items that often exceed expectations in quality and condition. Consumers frequently express satisfaction with the smooth ordering process, noting that deliveries arrive quickly and items look stunning. However, some customers also noted that delicate items were sometimes shipped loosely in thin packaging without adequate padding or protective boxes. Shoppers additionally mentioned experiencing frustrating delivery delays or receiving packages with unlisted product flaws, missing accessories, and occasional description discrepancies.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and descriptions. While many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a strong division among shoppers. While many... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be ambiguous, reflecting a wide range of differing experiences. While many reviewers... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I agree with others who mentioned the items will ship loose in a box with no padding. In my case it worked out and they weren’t damaged. But I agree there could easily be a lot more care taken with sh... See more

Company replied

Rated 4 out of 5 stars

I’ve purchased several items from The RealReal and have consistently had a great experience. The selection is fantastic, and I’ve been really happy with the quality and overall process. Everything h... See more

Company replied

Rated 4 out of 5 stars

I would like to see the packaging for shipping to be better. I ordered an evening jacket with delicate pearls snd beading and it was packaged in a thin plastic bag, not the kind of treatment you would... See more

Company replied

Rated 4 out of 5 stars

TRR has been my go-to for designer pieces for years, they have a huge variety and the best prices on the second hand market. The only reason I’m giving a 4/5 is bc their authenticity control should be... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

134K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(133,778)

18,669 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look