The RealReal Reviews 

130,209
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the efficient delivery service, noting that items arrive quickly and are well-protected. Many people praise the quality of the products, often finding them to be in excellent condition and even better than described online. Consumers also appreciate the reasonable pricing and the wide selection of unique items available. However, some customers also noted discrepancies in product descriptions, with items sometimes arriving in different condition or with incorrect sizing than expected. A few people also felt that packaging could be careless, and some mentioned concerns about high shipping costs and restrictive return policies, including fees for returns or non-returnable items.

What people talk about most

Product

Customers had ambiguous experiences with product, with some expressing satisfaction with items that were in... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting items were... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping and... See more

Price

Users describe ambiguous interactions with price, with many expressing disappointment over low offers for... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing satisfaction and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more

Company replied

Rated 4 out of 5 stars

Overall happy with my order but for spending so much, you would think shipping would at least be free. Also, listing mentioned minor scratches on hardware and it was hard to see in the picture online... See more

Company replied

Rated 4 out of 5 stars

I thought the bag was coming with some basic authenticity paperwork that was completed on every bag by staff. It did not. I thought you paid 15 for an extra review. I was disappointed not to have r... See more

Company replied

Rated 4 out of 5 stars

The items received were true to the assessment/condition; however, it would have been helpful to have more details on the sizing. I purchased a shoe in size 9, but would have appreciated to know it w... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

130K reviews

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3.9

All reviews

(130,209)

18,342 reviews in the last 12 months

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Rated 4 out of 5 stars

nice UI, but return protection seems designed as a scam

easy to checkout the item, with clear labels of information. only callout is that the item was labeled “final sale” so I purchased the $40 return protection just in case the item came not as described/I wanted to return. after checking out, in subsequent order emails I see that the protection is valid until july 10….and the estimated delivery date is july 10…

luckily, it was delivered a day or two early, and there are no issues so I don’t want to return the item, but that was a bit ridiculous.

3 July 2026
Rated 5 out of 5 stars

I fell in love with it the item on…

I fell in love with it the item on line, waited with anticipation to receive new found treasure. It came a few days ago and the handbag was just beautiful. The price was so affordable that I can good for treasures once a month 😔

3 July 2026
Rated 2 out of 5 stars

Great item, terrible packaging.

The bracelet I bought is beautiful and I am very pleased with it. The price was very good. The packaging, however, was disgraceful. It was thrown into a box which arrived terribly damaged. The bracelet itself was not boxed but in a pouch, at the bottom of a large packing box. Very disappointing for a unique, vintage item!

10 July 2026
Rated 1 out of 5 stars

The top is not the true size

The top is not the true size. I have other items from the Khaite brand. The top look like it's been washed and shrunk a lot to the point that it is too short than what is is supposed to be.

10 July 2026
Rated 5 out of 5 stars

Love it!

Love it!! My son last my original necklace. So happy to see one for sale. I am wearing my set tonight❤️❤️

10 July 2026

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