I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could not be any happier with the Real Real, with all my purchases and sales I have received.
Item was just as described and pictured, a cool pair of Tory Burch Viv flats.
My order came promptly, but when it arrived I quickly realized the dress had been altered pretty significantly in the shoulders. There was no mention of it in the listing, so that was a little disappointing!
I am so happy to find these Prada sandals!! Thank you so much for getting them to me quickly!!
easy to checkout the item, with clear labels of information. only callout is that the item was labeled “final sale” so I purchased the $40 return protection just in case the item came not as described/I wanted to return. after checking out, in subsequent order emails I see that the protection is valid until july 10….and the estimated delivery date is july 10…
luckily, it was delivered a day or two early, and there are no issues so I don’t want to return the item, but that was a bit ridiculous.
I fell in love with it the item on line, waited with anticipation to receive new found treasure. It came a few days ago and the handbag was just beautiful. The price was so affordable that I can good for treasures once a month 😔
god i love therealreal. if you've got champagne taste and a lemonade budget this is for you. why would anyone shop anywhere else
The bracelet I bought is beautiful and I am very pleased with it. The price was very good. The packaging, however, was disgraceful. It was thrown into a box which arrived terribly damaged. The bracelet itself was not boxed but in a pouch, at the bottom of a large packing box. Very disappointing for a unique, vintage item!
Showed up on time and in perfect condition. Very happy with the purchase.
The top is not the true size. I have other items from the Khaite brand. The top look like it's been washed and shrunk a lot to the point that it is too short than what is is supposed to be.
Love it!! My son last my original necklace. So happy to see one for sale. I am wearing my set tonight❤️❤️
Delivery was very fast, pagacking was wonderful! And the quality was amazing!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.