Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
Company replied
I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
Company replied
From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order as expected
20 July 2026
The shoes I ordered were listed as a…
The shoes I ordered were listed as a size 11 on the website but were a size 9 when I got them
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The RealReal
Thank you for the wonderful feedback! We are glad to hear your experience went smoothly!
I love TheRealReal
I love TheRealReal! I can always find quality items at a great price. Their customer service is great too. I received a pair of shoes where the hassle was missing and mistakenly not disclosed, and I was refunded immediately after shipping the shoes back (I did not have to pay to return), plus given my shipping costs back. I was very impressed!
18 February 2026
Reply from The RealReal
We're so happy to hear you consistently find quality items at great prices and appreciate our customer service! It's wonderful that we could resolve the issue with your shoes so efficiently.
I don’t know what happened to Real but…
I don’t know what happened to Real but the sweaters I received have piling all over so it just can’t be an excellent condition, very good yes, but excellent is misleading. Unfortunately, I can’t return them because the sale was final. I am disappointed because I was buying regularly from Real and consigning.
27 July 2026
They listed the wrong shoe color
The shoes I purchased were listed as Navy, they were Black. I would have not purchased them.
24 July 2026
TRR is definitely the place to go to get very good vintage goods
Hello, love the chanel slides very comfortable and the delivery was right on time
24 July 2026
Reply from The RealReal
We're so pleased to hear that you love your slides and find them very comfortable! It's also wonderful to know that your delivery was right on time. Thank you for your positive feedback.
Time and again…
Time and again, the RealReal has been the “real deal” for me. The shipping for this particular order was 5-days earlier than the original estimated arrival - that’s super fast! I am very grateful for this platform, and I share my positive (flawless) experiences with friends and acquaintances. The necklace I received is authentic. Thank You💜
27 July 2026
Reply from The RealReal
We are so delighted to hear about your consistently positive experiences and that your recent order arrived so quickly! It's wonderful to know you appreciate our platform and that the necklace met your expectations. Thank you for sharing your flawless experiences!
Great pants
Love these pants that go with a matching jacket I already have. Pants are like new, but as expected will need to be altered.
26 July 2026
Reply from The RealReal
We're so glad to hear you love the pants and that they pair well with your jacket! We appreciate your understanding regarding the alterations.
Very happy with the outcome of the…
Very happy with the outcome of the Hermes ring, fast delivery
26 July 2026
Reply from The RealReal
We're so pleased to hear that you're very happy with the outcome of your Hermes ring and that you experienced fast delivery! Thank you for your wonderful feedback.
I love speed of delivery!!!
26 July 2026
Reply from The RealReal
We are so pleased to hear that you are happy with the speed of delivery! We truly appreciate your positive feedback.
Poor Delivery Experience
The items I bought were shipped via USPS instead of UPS or FedEx. The delivery failed and I never received the items.
26 July 2026
Reply from The RealReal
We're so glad to hear that you're happy with our selection of merchandise and that your delivery was fast. We truly appreciate your positive feedback!
Great customer service
18 July 2026
Reply from The RealReal
Thank you for the feedback! We are glad our team was able to assist.
Reply from The RealReal
We truly appreciate you sharing your positive feedback. We are delighted to hear that our support made your sales easy.
The Real Real is for real.
The Real Real did everything they said.
Product was exactly as advertised.
UPS trip was a little scary, too many stops for that package. I paid shipping give better options.
26 July 2026
Reply from The RealReal
We're glad to hear that your product was exactly as advertised and that we met your expectations. We appreciate your feedback regarding the shipping experience and will take it into consideration as we strive to improve our services.
Wallet snap closure not working properly
The wallet I purchased was advertised as “Very Good” condition but when I received it, the clasp does not work well. It barely snaps shut and the closure is weak. It feels like it can unsnap easily and it’s not sturdy at all. I’m extremely disappointed with this purchase and unfortunately cannot return since I opened the package after I came back from vacation. I DO NOT RECOMMEND.
19 July 2026
Reply from The RealReal
We are so pleased to hear that your experience with us was great! Thank you for sharing your positive feedback.
I will purchase again
I will purchase again, I needed a size bigger but it worked out. And they still look new
18 July 2026
Reply from The RealReal
We're so glad to hear that your purchase worked out well and still looks new! We appreciate your kind words and look forward to your next purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.