LOUIS VUITTON small wallet was perfect, exactly as described, shipped in its original LV box. Sure, items shipped from the US are eyewateringly expensive due to exchange rate & freight costs. Trackin... See more
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Review summary
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I do love the item received and in general it will get a lot of use. I am mostly happy with the quality of the item received. The ‘scuffing’ mentioned is more like damage from liquid or other, which... See more
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My score is an average of the product I purchased and follow-up. I purchased a jacket advertised as in excellent condition. When I inspected it, I noticed two dirt spots. I immediately got in conta... See more
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Shopping experience was good. The shipping cost is too high. The product was shown in the picture with a box but arrived in a RR bag. The shoe was in a good condition but the first day I wore it brok... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
134K reviews
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Best place for high end goods
Best place for high end goods. Never disappoints… customer service it’s also phenomenal
18 September 2026
Fantastic consignment company
Fantastic consignment company
The only negative point it’s the shipping costs
12 September 2026
Exactly As Shown
Shipping was good & arrived in a timely fashion. My Christian Dior slides didn't come in any box and they were wrapped up in crumbled black tissue paper. I kind of expected better packaging with this Company. Fashionphile goes "Above & Beyond" on their packaging skills. Though the CD slides were exactly as show online, so all is good. Also, no "Thank You" note for my order or anything from TRR.
19 September 2026
A top-notch shopping experience—the…
A top-notch shopping experience—the description, price, and speed of the sale were all 5-star.
22 August 2026
I would definitely purchase from the…
I would definitely purchase from the real real again!! Dress came quickly and in great shape!
12 September 2026
The condition was listed as good…and I…
The condition was listed as good…and I do not think that it was good at all. I realize the price was low, but condition isn’t good at all. Lots of fraying on top of shoe.
19 September 2026
Love what I got!!
Love what I got!!! The quality is as described. The delivery comes at a time I expected. The package was delivered nicely. I’m satisfied with the purchase.
19 September 2026
My bag was received and was exactly as…
My bag was received and was exactly as expected. The description and the photos showed whatever defects. Very happy with my purchase.
13 September 2026
Item was as described
Item was as described, customer was excellent-emailed with frustration due to shipping. Didn't give 5 stars because of shipping-needs better service.
26 September 2026
Unprompted review
Honestly just such an easy process and…
Honestly just such an easy process and I loved how my product was exactly the way they described it online. Would totally use them again.
12 September 2026
Product selection is great, data not necessarily
Product selection is great as always, but photos can be blurry, which caused a return for me recently. And product descriptions can be inaccurate.
8 September 2026
A great item in excellent condition
I'm so happy to have been able to get the latest items in excellent condition—as good as new—at an affordable price.
12 September 2026
Fast shipping
Fast shipping. Product is described as what it looks like. Loved my purchase of Chanel bag.
Highly recommended.
18 September 2026
Account confusion
There has been an ongoing issue where a customer’s current purchases, orders, etc. under my account and it has not been resolved. And, there continues to be emails surrounding the issue.
19 September 2026
Your representatives were very easy to…
Your representatives were very easy to talk to and ask questions of the product I was purchasing. They had great follow up after the purchase.
19 September 2026
TRR has been a huge disappointment
TRR has been a huge disappointment. They have undervalued all of the garments I have sent them. Comparable dresses by my same designers have been priced 10 x higher for other clients.
We need a more transparent selling system with TRR
19 September 2026
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