The RealReal Reviews 

Fast shipping but expensive

Bag arrived smelling of cheap perfume, so heavily that I was able to smell the bag from the next room. I have been airing it out for almost a week and the entire bag still has an odor. I would have returned it if this had not been final sale.

Price was also not fair. Upon looking up the bag it turned out that it was sold to me at retail price. Which is particularly frustrating since the bag was slight scuffed and was not ready to wear due to the aforementioned perfume smell.

Fast shipping is the only reason I am giving this 2 stars

I purchased a pair of size 12 prada shoes as listed, they arrived and were 8.5. Waste of time and money. They were a birthday present so totally ruined my plans and the effort gone to trying to find this item was all for nothing. Very disappointed. The shoe clearly says 8.5 inside.

Item came in as described and delivery was fast

Shopping experience made easy. Full disclosure on the condition of the item, plus your experts verifying it is authentic makes it easy to buy from you. I have purchased several times and I have never been let down. Delivery comes on time and the items are well wrapped and carefully placed. It feels like someone is really treating it as a gift item.

Good selection and easy search features. Good photos. Purchasing is easy and fast shipping. The only suggestion I would have is to make sure the sellers include whether the shoes are medium or narrow or wide. I’ve found some postings that do not include this and getting a narrow show when you have a medium foot is not good.

The order arrived quickly which I appreciate. However, it was not the same suit as pictured/described. The advertised suit was black and the suit I received was undeniably navy blue. Unfortunately I needed a black suit for an event the same weekend, so I had to order a cheap one off of Amazon prime.

Smooth purchase from beginning to end. Pants arrived clean and wrinkle free

Very disappointing experience. I was completely transparent that I was leaving the country within days and was assured my order would arrive before I left. When I realized it wouldn’t, I immediately asked to cancel or redirect it to a local address.

I was repeatedly told: “Don’t worry, we will handle it. You are no longer responsible for the package. We will take care of everything.” After 29 emails and repeated assurances, the package was delivered to my hotel after I had left the country, and suddenly I was told to arrange and pay to ship it myself internationally.

Extremely poor communication and handling. I was planning to reorder, but after this experience, I will not purchase from The RealReal again.

Very quick delivery and the product came in just as described!

The sneakers look new. Fast shipping. I highly Recommend.

Perfect! Looked like they’ve never been worn!

Very easy process to purchase. Arrived very fast. Item as described. Would purchase from them again!

R444021162 That’s not excellent because the jacket is dirty and the leather have a scratch so first time disappoint disappoint me from your company 👎🏻that’s not a first time to buy something at your store I order more than 50 times already But this time I’m not accepted and this is a birthday gift so very disappointed 😢 let see RealReal what will they do for this order I can’t return it

Every purchase has been authentic and great quality.

Great selection and better prices

the agent was very helpful and understanding.
I have a problem with wrong measurements on the listing and that I can't return them because of your mistake

The description of the purse and photos were very helpful with my purchase selection. I am please with my bag!

Received a great product that looked exactly like the pictures in a timely fashion.