The RealReal Reviews 

Sunglasses were in really good condition. My first order and process was smooth.

Love the high standard to qualify the condition of the items, always pretty accurately done!

3 stars only because you are not able to return items if you can not fit them or do not like the way the items look. You’d have to send back to re sell and get less money back than what you paid for. Other than that the items that I am keeping are good.

Excellent product

Amazing jewelry, the quality was phenomenal

I bought two suitcases great price got a discount on the shipping. They were amazing quality. I will definitely use them again. I also sell my items on The RealReal.

In August, I placed an order for two items (#R667571564). One item was a Kiton suede hoodie that cost a considerable amount of money. The item arrived and it wasn't Kiton (it was a lower end subsidiary brand called Kired) and it had a massive spot of discoloration on it. Moreover, in the stock images TheRealReal used, the drawstring of the hoodie was awkwardly placed to prevent the spot from being seen. The item was listed in good condition with only "moderate" discoloration. Like most of their responses, their response below will be AI generated and the email represented below will not yield any kind of response (human or otherwise).

The Delivery was Quick and Matched my Expectations!

Good pictures and details on item. Fast shipping

I appreciated the quick reply but I think the issue was more that customs did not have enough information about the value and description of the package, which delayed processing more than I would’ve liked.

I am always on the lookout for beautiful scarab bracelets and this one was exactly what I wanted—elongated teardrop shaped scarabs in the classic 1960s combination of blue and green chalcedony, unakite, carnelian, black onyx and tiger’s eye. I liked the thorough jeweler’s report, although I would have appreciated more than three photos. Best of all, the bracelet arrived quickly—I hope to order from you again soon!

Timing was good and the sandals was in good condition. I would recommend my friend to buy from this company.

Product quality was awesome, accurate description. Price was great. Delivery service was a day early.

Prices … some items never go on sale some items stay at 10% off some items description is not accurate

Great experience,

The Gucci silk/cotton flower pin was just as described and arrived in perfect order. These pins are hard to find and I was so glad that the RealReal had one. They are very trustworthy to buy from.

Re:Balenciaga coated canvas overnighter, with leather trim, advertised as "Good". On sale & No Return statement. I was fine with a rating of "Good" but was horrified when I unboxed this item. Heavy smell of mildew ? OR ? that was noticeable from 6 ft away. This is unacceptable for a rating of "Good" and it should have been returned to Seller by TRR

Very happy with item.

Prompt delivery and return, merchandise as advertised, although sizing always a mystery.

Thank you 🙏 for such beautiful products that are delivered in a timely manner! My family love you and alll you do to make it easy to shop !!