Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
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Review summary
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The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
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I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
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From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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TRR is definitely the place to go to get very good vintage goods
Hello, love the chanel slides very comfortable and the delivery was right on time
24 July 2026
Time and again…
Time and again, the RealReal has been the “real deal” for me. The shipping for this particular order was 5-days earlier than the original estimated arrival - that’s super fast! I am very grateful for this platform, and I share my positive (flawless) experiences with friends and acquaintances. The necklace I received is authentic. Thank You💜
27 July 2026
Great pants
Love these pants that go with a matching jacket I already have. Pants are like new, but as expected will need to be altered.
26 July 2026
Very happy with the outcome of the…
Very happy with the outcome of the Hermes ring, fast delivery
26 July 2026
I love speed of delivery!!!
26 July 2026
Poor Delivery Experience
The items I bought were shipped via USPS instead of UPS or FedEx. The delivery failed and I never received the items.
26 July 2026
Great customer service
18 July 2026
The Real Real is for real.
The Real Real did everything they said.
Product was exactly as advertised.
UPS trip was a little scary, too many stops for that package. I paid shipping give better options.
26 July 2026
Wallet snap closure not working properly
The wallet I purchased was advertised as “Very Good” condition but when I received it, the clasp does not work well. It barely snaps shut and the closure is weak. It feels like it can unsnap easily and it’s not sturdy at all. I’m extremely disappointed with this purchase and unfortunately cannot return since I opened the package after I came back from vacation. I DO NOT RECOMMEND.
19 July 2026
I will purchase again
I will purchase again, I needed a size bigger but it worked out. And they still look new
18 July 2026
Items were as described and showed up…
Items were as described and showed up within a reasonable time frame
26 July 2026
Terrible customer service and shipping…
Terrible customer service and shipping always late!!!
26 July 2026
My item arrived with rips that were not…
My item arrived with rips that were not pictured in or described in the listing. I would appreciate a credit or a partial refund as I had to spend $100 to get it repaired.
19 July 2026
Item was exactly as described
Item was exactly as described, shipping was prompt. All around lovely experience!
26 July 2026
My favorite clothes are from the…
My favorite clothes are from the RealReal. Dresses I wear to weddings, clothes for work and casual blouses.
25 July 2026
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