Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
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Review summary
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The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
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I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
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From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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The description was deceptive
The handbag was not as shown, a strap on the handbag is missing. I want to return it.
25 July 2026
Therealreal should send items cleaned…
Therealreal should send items cleaned even if used, at least clean the items, I buy kids clothes and it was literally food on a Gucci baby vest under a pocket :/
18 July 2026
Measuring is important
TRR has a vast and diverse collection of luxury brands which I love, the scale in which y’all use to determine quality is accurate and prices are reflected. The smallest thing is that sometimes measurements aren’t always accurate. 1/4” can make a difference. Would be nice if you list on clothing, if an item has been altered or not. Overall great!
25 July 2026
The Real Real came through for me
The Real Real came through for me! i needed a dress for an occasion and the one I found is perfect!
So thrilled with this special dress and with the price I paid! Thank you.
15 July 2026
Ordered Tod’s item in a 38.5 but…
Ordered Tod’s item in a 38.5 but received the item in a 36.5. My first TRR purchase since 2024.
25 July 2026
Very nice transaction
Item were in very nice condition as they usually are. Very happy with both the items. Delivery was very quick and packaged nice
25 July 2026
Gorgeous Tory Burch bag
The Tory Burch bag was in pristine condition, brand new with the original tags still affix to the bag. I was pleased with the bag and shipping service.
18 July 2026
Quick response and delivery!
24 July 2026
Not sure i will purchase again from TRR
While customer service is great, i am bummed that the sizes are so incorrect. Second purchase I have to return due to this: first a belt that was supposed to be a M, but it was so small impossible to wear. Now, a pair of shoes that said they run ½ size small, and that was not accurate as I had to return because they were too big. While i have to pay shipping and return fee. Not ok.
18 July 2026
Fantastic store! Wonderful experience.
Fantastic store. Wonderful service. The Versace dress I received is good quality, exceeded expectations, and looks spectacular in person. My husband was also wowed. I will shop from TheRealReal again.
21 July 2026
The buying process was easy and excellent
The buying process was easy and it came just as it was advertised. The item is in excellent condition and the price was very affordable for the item. The shipping time was reasonable and the customer service was excellent. I plan on going through the website to find more treasures to acquire.
25 July 2026
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