I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall happy with my order but for spending so much, you would think shipping would at least be free. Also, listing mentioned minor scratches on hardware and it was hard to see in the picture online... See more
Company replied
I thought the bag was coming with some basic authenticity paperwork that was completed on every bag by staff. It did not. I thought you paid 15 for an extra review. I was disappointed not to have r... See more
Company replied
The items received were true to the assessment/condition; however, it would have been helpful to have more details on the sizing. I purchased a shoe in size 9, but would have appreciated to know it w... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
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We got the wrong size on last purchase.
6 July 2026
The website is easy to navigate and…
The website is easy to navigate and purchase was seemless. The item is exactly as described. Excellent quality and great value.
5 July 2026
Part of my decision to purchase the…diamond studs.
Part of my decision to purchase the diamond stud was the fact that it was promoted as very good but when I received the item the back plugs was from an inexpensive item and I was disappointed.
Now I have to buy new plugs i cannot wear an 800.00 item that’s not secured properly.
The plugs didn’t even match each other it made the diamond stud look cheap.
5 July 2026
The size was not correct it was marked…
The size was not correct it was marked as a size 12 in your website and it was a size 9 and I paid for shipping 38 dollars and did get a refund for that but was chardged 15 dollars for restocking which I would not have returned the showes if if they whre my size so now I am out 15 dollars for no fault of my own
3 July 2026
I’m thrilled with my purchase
I’m thrilled with my purchase. The bag arrived in pristine condition, almost like it was brand new! Although I wish they had included the purchase documentation, it’s not a major issue. Overall, I’m very happy with my purchase.
29 June 2026
so easy to work with...returns are a…
so easy to work with...returns are a cinch...easy to find what I am interested in...you can actually talk to a person if you have questions...the quality of everything is top notch!
6 July 2026
The quality of my shoes were pristine…
The quality of my shoes were pristine as described. Delivery service was excellent. Can’t wait to order again!!!
29 June 2026
Perfect time
29 June 2026
It’s just like purchasing anything online. It’s super easy and super fun to receive your purchases.
I found it simple and enjoyable all in one purchase. I’m excited to see how my sale items work out. That’s what I’m currently doing.
28 June 2026
the realreal
the realreal is amazing they offer wonderful pre owned designer pieces for a great price. everything has been authentic and just as advertised.
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not impressed
For my very first purchase, not impressed. The item arrived with a horrible odor that was not disclosed on the listing of the item. I have tried tirelessly for 5 days to get rid of the stench with no luck. The smell is so bad, it makes me want to vomit every single time I pick it up.
5 July 2026
Reply from The RealReal
We are so sorry that your first purchase arrived with such an unpleasant odor. We understand the frustration. We truly apologize for this disappointing experience. Please feel free to reach out by email at reviews@therealreal.com so that we can address this further.
Reply from The RealReal
We're very happy to hear that you are pleased with your purchase and that the product was as described. Thank you for sharing your positive experience with us!
I Love TRR!
Everything that I have purchased has been as it was represented! Packaging was great and the shipping was swift!
6 July 2026
Reply from The RealReal
We're so pleased to hear that everything you've purchased has met your expectations and that you were happy with the packaging and swift shipping! Thank you for your wonderful feedback.
Great peeps that come to the house!
28 June 2026
Reply from The RealReal
We're so glad to hear you appreciate our team members who visited your home! We truly value your positive feedback.
Reply from The RealReal
We're so pleased to hear that you always find something you like and that our customer service is great! Thank you for your wonderful feedback.
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