I loved the Tiffany watch I got. It was in great condition and even better in person. The one thing that was a miss for me is that the description said it came with the manufacturer’s box which I assu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall happy with my order but for spending so much, you would think shipping would at least be free. Also, listing mentioned minor scratches on hardware and it was hard to see in the picture online... See more
Company replied
I thought the bag was coming with some basic authenticity paperwork that was completed on every bag by staff. It did not. I thought you paid 15 for an extra review. I was disappointed not to have r... See more
Company replied
The items received were true to the assessment/condition; however, it would have been helpful to have more details on the sizing. I purchased a shoe in size 9, but would have appreciated to know it w... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
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the realreal
the realreal is amazing they offer wonderful pre owned designer pieces for a great price. everything has been authentic and just as advertised.
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not impressed
For my very first purchase, not impressed. The item arrived with a horrible odor that was not disclosed on the listing of the item. I have tried tirelessly for 5 days to get rid of the stench with no luck. The smell is so bad, it makes me want to vomit every single time I pick it up.
5 July 2026
Reply from The RealReal
We are so sorry that your first purchase arrived with such an unpleasant odor. We understand the frustration. We truly apologize for this disappointing experience. Please feel free to reach out by email at reviews@therealreal.com so that we can address this further.
Reply from The RealReal
We're very happy to hear that you are pleased with your purchase and that the product was as described. Thank you for sharing your positive experience with us!
I Love TRR!
Everything that I have purchased has been as it was represented! Packaging was great and the shipping was swift!
6 July 2026
Reply from The RealReal
We're so pleased to hear that everything you've purchased has met your expectations and that you were happy with the packaging and swift shipping! Thank you for your wonderful feedback.
Great peeps that come to the house!
28 June 2026
Reply from The RealReal
We're so glad to hear you appreciate our team members who visited your home! We truly value your positive feedback.
Reply from The RealReal
We're so pleased to hear that you always find something you like and that our customer service is great! Thank you for your wonderful feedback.
Very clearly was a Rent the Runway article....
Very clearly was a Rent the Runway dress (barcode was still attached to the tag....) and was described as "excellent - no visible signs of wear" when the underwire was sticking out of the bust in three places and the rubber at the neckline was crumbling. If i wanted to buy from rent the runway I would just do that; not sure why the Real Real accepts these items!?!?!?
5 July 2026
Reply from The RealReal
We're very sorry to hear that the dress you received did not meet the condition described and that you found a barcode still attached. We understand your frustration and would like to investigate this further. Please contact us at reviews@therealreal.com so we can help resolve this for you.
The purse I purchased is beautiful and…
The purse I purchased is beautiful and the price was reasonable. Who knew I was able to own a Prada.
28 June 2026
Reply from The RealReal
We're so happy you found a beautiful Prada purse at a reasonable price! We love making luxury accessible.
My item was rated excellent and it was…
My item was rated excellent and it was not. The design has stretch marks on it and fabric is pilling up. - it clearly was worn washed and dried a lot.
5 July 2026
Reply from The RealReal
We're truly sorry the item didn't meet your expectations for its condition. We understand your disappointment with the fabric's wear. Please feel free to reach out by email at reviews@therealreal.com so that we can address this further.
Love it
Love it. Good quality items and great customer service. Been shopping with the real real for a while and I’ve never had a bad experience.
28 June 2026
Reply from The RealReal
We're so happy to hear you love our items and appreciate the quality! It's wonderful that you've had such consistently positive experiences with our customer service.
Love opening my purchases from the Real Real
I’m always thrilled to get my pieces from the Real Real.. I love the quick delivery and the goods are as pictured and the prices are amazing!
5 July 2026
Reply from The RealReal
We're so thrilled to hear you're always delighted with your items from us! It's wonderful that you appreciate the fast delivery, accurate product representation, and excellent pricing.
Very good selection
Very good selection of the product I wanted. It took some time and effort, but I found one in exceptional condition at a decent price.
Negatives: Amazon has spoiled me. I hate paying for shipping, especially on an expensive item.
During my search period you sent me way too many emails and texts and ads on social media. At one point I got so annoyed by all of it, that I stopped shopping with you.
28 June 2026
Reply from The RealReal
We're glad you found the product you wanted in excellent condition and at a good price. We understand your frustration with shipping costs and the volume of communications during your search. We appreciate your feedback and are always working to improve our customer experience. Please feel free to reach out by email at reviews@therealreal.com so that we can address this further.
Glasses are super cute
Glasses are super cute, very happy with my purchase and quick delivery!
5 July 2026
Reply from The RealReal
We're so happy to hear that you love your glasses and are pleased with your purchase and our quick delivery! Thank you for your feedback.
First time purchase
First time purchase, and the experience exceeded my expectations! Easy ordering, accurate description. Beautifully packaged, the tote was in pristine condition.
5 July 2026
Reply from The RealReal
We're so happy to hear that your first purchase exceeded your expectations! It's wonderful that the ordering process was easy, the description accurate, and your tote beautifully packaged and in pristine condition.
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